Exam 8: Learning and Decision Making

Information that is relatively easily communicated and a large part of what companies teach during training sessions is known as _____ knowledge.

A manager suspends one of his subordinates for showing up to work late.This is an example of:

________ does not always result in positive outcomes for the organization.Employees who witness other employees not being punished for leaving early, taking long lunch breaks, and taking supplies home may engage in the same counterproductive activities.

An employee comes late to the office.An internal attribution will occur if there is low ______, low _____, and high _____.

Learning has a weak positive effect on commitment.

The entire process of reinforcement is a continuous cycle, and the repetition of behaviors is strengthened to the degree that reinforcement continues to occur.

Sally's daughter just started going to school.As a result, Sally has been coming to work early for the past few weeks.Her colleagues are under the impression that Sally is a Type A person.Sally's colleagues are subject to:

Framing is the tendency to judge things erroneously based on a reference that is near to them.

To be rational decision makers, we should evaluate each alternative as soon as we think of it.

Learning has _____ effect on performance and _____ effect on commitment.

_____ schedules are designed to reinforce behaviors at random points in time.

Andrew is under a lot of time pressure to make a decision. As a result, he chooses the first acceptable solution without considering any more possibilities. Andrew has engaged in satisficing behavior.

Learning refers to the process of generating and choosing from a set of alternatives to solve a problem.

Vincent has worked at The Shadows restaurant for several years and in the restaurant industry for almost 30 years.He can't really explain it, but he "just knows" which applicants are the ones to hire.His intuition most likely comes from a high level of _____ that he has of the industry in general and this restaurant in particular.

Perception is the process of selecting, organizing, storing, and retrieving information about the environment.

_____ is the process of selecting, organizing, storing, and retrieving information about the environment.

Albert manages a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Albert himself conducts selection interviews.Albert has not received any training on selection and recruitment.This often leads to selection errors.Albert selected an applicant only because he displayed personality traits similar to one of his best performers.Identify the bias facing Albert in this case.

What are the four contingencies of reinforcement? Explain each by providing an example.

For positive reinforcement to be successful, an employee needs to see a direct link between his or her behavior and the desired outcome.

Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.