Exam 8: Learning and Decision Making

Conrad is the manager of a large retail store.He has the authority to appoint employees in the store.The store does not have a specialized human resource executive and Conrad himself conducts selection interviews.He has not received any training on selection and recruitment.This often leads to selection errors.Conrad interviews people mainly to analyze if they have ability to address the latest problem that the store is facing.Identify the bias facing Conrad in this case.

Organizations impart certain types of knowledge to employees through formal training whereas some forms of information cannot be communicated through such trainings.Identify and compare the two types of knowledge these information represent.

To be a rational decision maker, one should do all of these EXCEPT:

Learning is moderately correlated with task performance.

The rational decision-making model offers a step-by-step approach to making decisions that maximize outcomes by examining all available alternatives.

_____ knowledge is not easily communicated but could very well be the most important aspect of what we learn in organizations.

Which of these reflects relatively permanent changes in an employee's knowledge or skill that result from experience?

Ken pushed very hard to go with the bubble project rather than the wave project.There have been several cost overruns, the project is two weeks beyond its finish date, and the technology just isn't working out as planned.Ken increases the funding for the third time and hires three new designers to help revamp the look of the product.Ken is engaging in ______.

_____ occurs when there is the removal of positive consequences following an unwanted behavior.

Nicole has spent weeks studying the manuals in order to take the Lieutenant's exam.She has gained a great deal of ______ knowledge but little, if any, ______ knowledge from her studies.

A worker comes late to the work site.An external attribution will occur if there is high ______, high ______, and low ______.

James is the new manager of operations at Leo Motors.To his dismay, he finds the employees coming in late to work, taking long breaks and behaving unprofessionally at their work stations.James decides to promote desirable work practices.He plans to introduce incentives for meeting the required targets, at the same time withhold incentives when employees meet the target, but their work culture is poor and they continue coming late.Identify the contingencies that James is planning to implement.

Tacit knowledge _____.