Exam 19: Cost Management: Quality, Time, and the Theory of Constraints

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An "economy of scale" function is an example of a linear cost function.

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It is appropriate to incorporate expected learning-curve efficiencies when evaluating performance.

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Manufacturing lead time is the sum of waiting time and manufacturing time for an order.

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Joe's Copy Centre hires a new employee. Joe knows he has to be patient with the employee until the employee gains enough experience to meet production standards. Joe is unsure of the learning curve in his operation, but he knows the first job by a new employee averages 40 minutes and the second job averages 32 minutes. Assume all jobs to be equal in size. Required: a. What is the learning-curve percentage, assuming the cumulative average-time method? b. What is the time for a new employee to do 32 jobs with this learning curve using the cumulative average-time method? You may use an index of -0.1520.

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The cumulative average-time learning model with a 90% learning curve indicates that if it takes 100 minutes to manufacture the first unit of a new model, then the second unit will take only 90 minutes to manufacture.

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A COQ report provides information on individual categories, but can not provide information on interdependencies across the four categories of quality costs.

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The annual capacity of a machine is 3,500 hours, with the balance being taken for routine maintenance. It takes 50 hours to process one job (each job = 1 batch),. Altogether, there are seven employees who operate the machine at different times. Orders for the first six months of the year, which are typical, have averaged 50 jobs per month. The company expects 300 orders over the next six months. Which of the following is true?

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Baby Care Products has just completed a very successful program of improving quality in its manufacturing operations. The next step is to improve the operations of its administrative functions, starting with the accounting information system. As the manager of the accounting operations, you are requested to begin a quality improvement program. Required: What are some possibilities of finding out about the current status of quality in the accounting system?

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In the banking industry, depositing a customer's check into the wrong bank account is an example of quality of design failure.

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The operational measures of time reveal how quickly customers respond to a company's new products.

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Costs of quality include all of the following EXCEPT

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Quick Shop Printing has two workstations, cutting and pasting. The cutting station is limited by the speed of operating the cutting machine. Pasting is limited by the speed of the workers. Pasting normally waits on work from cutting. Each department works an eight-hour day. If cutting begins work two hours earlier than pasting each day, the two departments generally finish their work at about the same time. Not only does this eliminate the bottleneck, but it increases finished units produced each day by 80 units. All units produced can be sold. The cost of operating the cutting department two more hours each day is $800. The contribution margin of the finished products is $3 each. Inventory carrying costs are $0.20 per unit per day. What is the daily capacity of the pasting workstation?

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Costs of quality (COQ) reports usually do not consider opportunity costs.

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Cari and Jereme just bought a bed and breakfast inn at a very attractive price. The business had been doing poorly. Before they reopened the inn for business, they attended a seminar on operating a high quality business. Now that they are ready to open the inn, they need some advice on quality costs and management. Required: Identify four categories of quality costs. In addition, identify three items that would be classified in each of the categories.

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In the incremental unit-time learning model, the incremental unit time decreases by a constant percentage each time the cumulative quantity of units produced is doubled.

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Which of the following are typically not included in COQ reports?

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How much will internal failure costs change if the internal product failures are reduced by 50% with the new procedures?

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How much does external failure costs change if all changes are as anticipated with the new prevention procedures?

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Discuss the methods used to identify quality problems.

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Conformance quality is

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