Exam 6: Basic Elements of Planning and Decision Making

Plans that have an intermediate time horizon and are concerned with getting things done are called ____ plans.

The vice president of human resources wants to eliminate all overtime,whereas one of the goals set by the vice president of operations is to make more efficient use of overtime hours.This is an example of goal consistency.

Some managers use the words objective and ____________________ interchangeably.

In what order should the following be developed?

Match the following.You may use a response once,more than once,or not at all. -Source from which strategic plans and goals are derived

Goals serve four very important purposes.Each purpose is related closely to one of the four functions of management.According to the text,which of the four functions of management is NOT specifically addressed by one of the purposes served by goals?

Match the following.You may use a response once,more than once,or not at all. -Outlines the organization's purpose,values,and premises

Goals,such as employee satisfaction and development,are easy to quantify.

Some goals can be differentiated on the basis of the level of the organization to which they apply.These same goals may be differentiated on the basis of time frame.Discuss how these two bases for classifying goals are interrelated.Give examples in you answer.

Most managers recognize that ____________________ change makes it unfeasible to plan too far ahead.

Rules and regulations eliminate some decision making.

Strategic plans have a shorter-term focus than either operational or tactical plans.

Match the following.You may use a response once,more than once,or not at all. -Lack of confidence or fear of failure may cause managers to try to avoid responsibility

____________________ must specify resources and time frames.

Employees that are rewarded based on quarterly profit figures will engage in more intermediate and long-range planning than employees who do not receive quarterly bonuses.

Which of the following is a technique for overcoming barriers to goal setting and planning?

____________________ goals focus on how to operationalize actions necessary to achieve the strategic goals.

The ____ is the single most important individual in any organization's planning process.

Imagine you are the manager of a customer service call center with 8 workers.You want to improve customer satisfaction as measured by the surveys at the end of phone calls.What are the guidelines you can use to overcome barriers to effective goal setting?

Canine Companions for Independence trains service dogs.Every two months a new batch of eighteen month old dogs arrives at regional headquarters from the puppy raiser volunteers.The dogs begin six months of advanced training before they are placed with a person.Training the dogs requires ____ as the dogs practice the commands.