Exam 19: Basic Elements of Control

The most common controls are screening controls.

Operations controls monitor input,transformation,and output.

Special Exercises FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations. -Limiting the accumulation of error

If a manager has a directive leadership style and works in an organization in which performance expectations are minimal,which control structure is most appropriate?

Preventing small mistakes and errors from adding up to large problems is called limiting the ____________________.

Match the following.You may use a response once,more than once,or not at all. -Randomly testing an iPad as they are assembled

The purpose of bureaucratic control is to

____________________ focuses on the processes the organization uses to transform resources into products or services.

World Vision has a flat structure that allows workers in countries scattered around the globe to respond to unique local cultures,situations,and needs.What control structure does World Vision use?

McDonald's fast-food restaurants aim to fill each order within 90 seconds and to have no customer wait longer than 3.5 minutes.This is derived from the company's

General Plastics Corporation instituted a new absenteeism control policy that took effect the first day of June.It expects the new policy to result in a 25 percent reduction in absenteeism the first year.Like the previous policy,the new program counts vacation days as absenteeism.On the first of September,the personnel director evaluated the results of the program for the first three months and was disappointed to find that absenteeism had dropped only half of 1 percent.What is the likely problem?

An operating budget is a budget that determines the number of units to be produced during the coming time period.

Nordstrom,the department store chain,is also moving toward ____________________ control as it works to centralize all of its purchasing in an effort to lower costs.

A(n)____________________ is a plan expressed in numerical terms.

Brokerage firms on Wall Street are now closely monitoring research analyst's e-mails.If the analysts view this as inappropriate,the control system will be characterized by

In 2015,the Chinese stock market had a major decline that spread around the world.Companies with financial controls,that foresaw a major adjustment coming,accumulated cash and were prepared to buy back their own shares at low prices and help prevent their stock from sliding down further.The controls helped the company

Special Exercises FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations. -Decentralized control

What is the MOST important factor in effectively integrating the planning and control functions?

Match the following.You may use a response once,more than once,or not at all. -Physical therapy following surgery

The University of Michigan develops a budget that shows its projected income from sources such as the state of Michigan,tuition and fees,alumni contributions,and research grants.This is an example of a(n)____ budget.