Question 1

Quality is both an absolute and a relative concept.

Accepted Answer

A) True 
 B)False  True

Question 2

Inefficient or ineffective operations management will almost inevitably lead to poor performance and low levels of both quality and productivity.

Accepted Answer

A) True 
 B)False  True

Question 3

What is the relationship between operations management and organizational strategy?

Accepted Answer

A)  Operations management drives organizational strategy decisions. 
B)  Organizational strategy drives operations management decisions. 
C)  There is a direct relationship between the two so that each affects the other. 
D)  There is essentially little relationship between the two areas. 
E)  To date,research has been unable to show a consistent relationship between the two. 
A)  Operations management drives organizational strategy decisions. 
B)  Organizational strategy drives operations management decisions. 
C)  There is a direct relationship between the two so that each affects the other. 
D)  There is essentially little relationship between the two areas. 
E)  To date,research has been unable to show a consistent relationship between the two. C

Question 4

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Accepted Answer

Statistica

Question 5

Match the following.You may use a response once,more than once,or not at all.
-Used for large quantities of a single product

Accepted Answer

A) Product 
B) Process 
C) Fixed-position 
D) Cellular 
A) Product 
B) Process 
C) Fixed-position 
D) Cellular

Question 6

A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

Accepted Answer

A)  manufacturing 
B)  distribution 
C)  service 
D)  retailing 
E)  not-for-profit 
A)  manufacturing 
B)  distribution 
C)  service 
D)  retailing 
E)  not-for-profit

Question 7

Two broad methods by which organizations can improve productivity are

Accepted Answer

A)  improving operations and increasing employee involvement. 
B)  just-in-time inventory systems and automation. 
C)  centralization and improving operations. 
D)  automation and management by objectives. 
E)  management by exception and employee involvement. 
A)  improving operations and increasing employee involvement. 
B)  just-in-time inventory systems and automation. 
C)  centralization and improving operations. 
D)  automation and management by objectives. 
E)  management by exception and employee involvement.

Question 8

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It comes with a 5-year,50,000 mile warranty on the safety restraint system.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 9

____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

Accepted Answer

The answer of ____________________ management is concerned with managing operations...

Question 10

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

Accepted Answer

A) True 
 B)False

Question 11

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature.Which of the following is NOT one of those reasons?

Accepted Answer

A)  The decline in manufacturing in the United States in recent years 
B)  Changes in manufacturing processes such as the increased use of robots and other computer-based technology 
C)  The increase in the size and importance of the service sector in the U.S.economy 
D)  Drastic increases in foreign competition and the subsequent effects it has had on U.S.firms 
E)  The fact that many of the tools and techniques used in manufacturing can also be used in the service sector 
A)  The decline in manufacturing in the United States in recent years 
B)  Changes in manufacturing processes such as the increased use of robots and other computer-based technology 
C)  The increase in the size and importance of the service sector in the U.S.economy 
D)  Drastic increases in foreign competition and the subsequent effects it has had on U.S.firms 
E)  The fact that many of the tools and techniques used in manufacturing can also be used in the service sector

Question 12

Power School allows parents to review grades,attendance,assignments,and student data on a daily basis.This is an example of

Accepted Answer

A)  advancement in manufacturing technology. 
B)  computer-aided design. 
C)  computer-aided manufacturing. 
D)  computer-assisted technology. 
E)  advancement in service technology. 
A)  advancement in manufacturing technology. 
B)  computer-aided design. 
C)  computer-aided manufacturing. 
D)  computer-assisted technology. 
E)  advancement in service technology.

Question 13

Katina is in the emergency room.The medical staff thinks she has a broken wrist,so she is taken to x-ray.This is an example of the use of ____ layout.

Accepted Answer

A)  product 
B)  fixed-position 
C)  specialized 
D)  functional 
E)  process 
A)  product 
B)  fixed-position 
C)  specialized 
D)  functional 
E)  process

Question 14

____________________ is at the core of what organizations do as they add value and create products and services.

Accepted Answer

Operations

Question 15

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-It is outfitted with a six-disc CD changer and MP3 player.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 16

The productivity of a country is the ____________________ productivity.

Accepted Answer

The answer of The productivity of a country is the...

Question 17

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-You have a good relationship with the service department of a Ford dealership.

Accepted Answer

A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality 
A) Performance 
B) Features 
C) Reliability 
D) Conformance 
E) Durability
F)Serviceability
G)Aesthetics
H)Perceived quality

Question 18

Which of the following is one of the dimensions that can be used to assess or evaluate quality?

Accepted Answer

A)  Reliability 
B)  Serviceability 
C)  Aesthetics 
D)  Durability 
E)  All of these choices 
A)  Reliability 
B)  Serviceability 
C)  Aesthetics 
D)  Durability 
E)  All of these choices

Question 19

What is a flexible manufacturing system?

Accepted Answer

A flexible manufacturing system (FMS) is

Question 20

Wal-Mart replaced some checkout lanes with self-checkout systems.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Accepted Answer

A)  features 
B)  reliability 
C)  durability 
D)  serviceability 
E)  None of these choices 
A)  features 
B)  reliability 
C)  durability 
D)  serviceability 
E)  None of these choices

Quality is both an absolute and a relative concept.

Inefficient or ineffective operations management will almost inevitably lead to poor performance and low levels of both quality and productivity.

What is the relationship between operations management and organizational strategy?

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Match the following.You may use a response once,more than once,or not at all. -Used for large quantities of a single product

A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

Two broad methods by which organizations can improve productivity are

____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature.Which of the following is NOT one of those reasons?

Power School allows parents to review grades,attendance,assignments,and student data on a daily basis.This is an example of

Katina is in the emergency room.The medical staff thinks she has a broken wrist,so she is taken to x-ray.This is an example of the use of ____ layout.

____________________ is at the core of what organizations do as they add value and create products and services.

The productivity of a country is the ____________________ productivity.

Which of the following is one of the dimensions that can be used to assess or evaluate quality?

What is a flexible manufacturing system?

Wal-Mart replaced some checkout lanes with self-checkout systems.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, quality, and Productivity

Quality is both an absolute and a relative concept.

Inefficient or ineffective operations management will almost inevitably lead to poor performance and low levels of both quality and productivity.

What is the relationship between operations management and organizational strategy?

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Match the following.You may use a response once,more than once,or not at all. -Used for large quantities of a single product

A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

Two broad methods by which organizations can improve productivity are

____________________ management is concerned with managing operations control,resource acquisition,and inventory to improve efficiency and effectiveness.

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

The text notes that what we now call operations management was once called production management and implies that there are several reasons for the change in nomenclature.Which of the following is NOT one of those reasons?

Power School allows parents to review grades,attendance,assignments,and student data on a daily basis.This is an example of

Katina is in the emergency room.The medical staff thinks she has a broken wrist,so she is taken to x-ray.This is an example of the use of ____ layout.

____________________ is at the core of what organizations do as they add value and create products and services.

The productivity of a country is the ____________________ productivity.

Which of the following is one of the dimensions that can be used to assess or evaluate quality?

What is a flexible manufacturing system?

Wal-Mart replaced some checkout lanes with self-checkout systems.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters