Chat with AIExam 18: Managing Work Groups and Teams
Kathleen is responsible for the logistics for an upcoming meeting of the Board of Directors.She has four people to support her.Her concern is that she does not like to deal with conflict,and she is sure that some will arise.What techniques can she use to prevent or resolve conflict and build cohesiveness?
(35) 
Answered by Examlex AI CopilotKathleen can use several techniques to prevent or resolve conflict and build cohesiveness among her team.
First, she can establish clear communication channels and expectations from the beginning. By setting clear guidelines for how conflicts should be addressed and encouraging open and honest communication, she can create a more transparent and supportive environment.
Second, Kathleen can encourage team building activities and exercises to help her team members get to know each other better and build trust. By fostering a sense of camaraderie and understanding among her team, she can reduce the likelihood of conflicts arising and create a more cohesive group.
Third, Kathleen can also implement conflict resolution training for her team members. By providing them with the tools and techniques to effectively address and resolve conflicts, she can empower them to handle disagreements in a constructive and respectful manner.
Additionally, Kathleen can lead by example and demonstrate effective conflict resolution skills herself. By remaining calm, objective, and fair in her approach to conflicts, she can set a positive tone for her team and show them how to navigate disagreements with professionalism and empathy.
Overall, by proactively addressing potential conflicts and fostering a supportive and cohesive team environment, Kathleen can help prevent and resolve conflicts while building a stronger and more unified team.
Match the following.You may use a response once,more than once,or not at all.
-Comprises knowledge workers who gather to solve a specific problem and then disband
(32) 
VerifiedA
Which of the following conflict-management techniques usually results in a win-lose situation?
(22) VerifiedD
A group assembled for a short-term project.There were six adults and three teenagers.The formal structure was one leader and eight followers.As the role episodes progressed,it became clear from the words and actions of the group,that the teenagers did not need to speak to the group as much as the adults.The ____ role allowed the teenagers to speak less.
(44) Rodolfo is trying to stay ahead of a major project at work.He's also coach of his daughter's soccer team,and a member of his church choir.He is finding little time to sleep.He is experiencing
(41) Which of the following statements reflects current thinking with respect to conflict in organizations?
(42) Alejandro wants better pay.He joins the teachers union because they strive for better pay and benefits.He joins because of
(38) Many organizations find that they must change the whole management philosophy of managers away from being a(n)____________________ to being a coach or team facilitator.
(30) When you get conflicting demands from different sources concerning your role,you are likely to experience
(42) Match the following.You may use a response once,more than once,or not at all.
-Loyalty and commitment to the group
(29) There is a cohesive group at work that functions with norms that do not support the organization's best interest.You decide to reduce their cohesiveness.You should
(33) Conflict situations are the context within which ____________________ takes place.
(34) Special Exercises
?
?
An Executive Masters in Business Administration class has the responsibility to design,produce,and evaluate marketing campaigns.There are six groups,each with five students.Group A has an IT manager who grew up in India and now works for Gartner,a PR president from Siemens who served in the German Army,a logistics director from Iron Mountain who retired from the U.S.Navy,an operations director for Cintas,and a management consultant from Right Management Consultants.?
?
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False.
-Group cohesiveness will decrease when the class learns there will only be one group that can earn an A.
(35) Which of the following is NOT an example of a functional group?
(45) Conflict that arises between one organization and another is called ____________________.
(29) Match the following.You may use a response once,more than once,or not at all.
-Domination of the group by one or more persons
(36) Sandy suspects the receipts her boss submitted for reimbursement are faked.When she confronts him about it he tells her to stay out of it.This situation is an example of ____ conflict for Sandy.
(27) 
Filters
- Essay(0)
- Multiple Choice(0)
- Short Answer(0)
- True False(0)
- Matching(0)