Question 1

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Accepted Answer

A)  confidential 
B)  contract 
C)  copy 
D)  correspondence 
A)  confidential 
B)  contract 
C)  copy 
D)  correspondence C

Question 2

which of the correspondence types below is generally considered the least formal?

Accepted Answer

A)  letters 
B)  email 
C)  memos 
D)  microblogs 
A)  letters 
B)  email 
C)  memos 
D)  microblogs D

Question 3

A writing team regularly uses email to coordinate projects and to maintain a friendly, collaborative work environment. Which of the flaws listed below does the following email exhibit? To: Documentation Department Subject: Status of Trace Instrument's Consulting Project > It would be nice to know the status of the Trace project so I can > plan my summer hours with some accuracy. I understand that the uncertainty with the Trace Instrument's project is causing some scheduling nightmares. I want to briefly update you. The project smaller than we first thought. Initially it seemed like a cast of thousands would be involved. However, the company will pay for only three of us. Steve, Ming, and Stacy will work on the project. While you may be disappointed, I'm sure some "cost overruns" by the team will teach Trace Instruments a lesson I have your name and will contract you if the project grows. Wilma Vogel

Accepted Answer

A)  The writer failed to proofread the message before sending. 
B)  The writer failed to understand the permanent nature of email messages. 
C)  The writer wasted bandwidth by quoting an earlier message. 
D)  The writer flamed the writer of an earlier message. 
A)  The writer failed to proofread the message before sending. 
B)  The writer failed to understand the permanent nature of email messages. 
C)  The writer wasted bandwidth by quoting an earlier message. 
D)  The writer flamed the writer of an earlier message. A, B

Question 4

One disadvantage of correspondence clichés is that they can be hard to understand.

Accepted Answer

A) True 
 B)False

Question 5

What does it mean to "link generously" when posting to a microblog at work?

Accepted Answer

A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information. 
A)  Post links to websites and articles that are relevant to a subject you are discussing online. 
B)  Post links to as many online articles about your company as possible. 
C)  Post links for opportunities to give to charities. 
D)  Post links to a competitor's website after each link to your own company's information.

Question 6

What does the notation "cc" stand for in a letter, memo, or email?

Accepted Answer

The answer of What does the notation "cc" stand for...

Question 7

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Accepted Answer

A) True 
 B)False

Question 8

Twitter tweets and Facebook posts are forms of business correspondence.

Accepted Answer

A) True 
 B)False

Question 9

Provide an example of a salutation.

Accepted Answer

Answers will vary. The traditi

Question 10

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

Accepted Answer

The answer of Chapter 14 describes two common letter formats....

Question 11

You are writing a research paper on the hydrological impacts of hydraulic fracturing, or fracking, on groundwater in your state. In your research, you have found that a professor at a university in another state, Dr. Thomas Henry Wright, has conducted similar research. You decide to write an inquiry letter to ask him some questions. Which salutation is most appropriate for your letter?

Accepted Answer

A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor: 
A)  Dear Tom: 
B)  Dear Thomas Henry Wright: 
C)  Dear Dr. Wright: 
D)  Dear Professor:

Question 12

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Accepted Answer

A) True 
 B)False

Question 13

Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some newer, more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?

Accepted Answer

A)  memo 
B)  letter 
C)  email 
D)  microblog post 
A)  memo 
B)  letter 
C)  email 
D)  microblog post

Question 14

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Accepted Answer

The other guidelines are to make your qu

Question 15

Which of the following is NOT a means of adhering to netiquette guidelines?

Accepted Answer

A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission. 
A)  Avoid dispensing harsh criticism. 
B)  Take a friendly, casual tone. 
C)  Keep messages brief. 
D)  Avoid forwarding a message to online forums without obtaining the writer's permission.

Question 16

Email is usually archived digitally (backed up in some way).

Accepted Answer

A) True 
 B)False

Question 17

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

Accepted Answer

A)  memo 
B)  email 
C)  letter 
D)  fax 
A)  memo 
B)  email 
C)  letter 
D)  fax

Question 18

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Accepted Answer

Incidents and develo

Question 19

Which of the following statements is true?

Accepted Answer

A)  Memos are commonly written to people outside your own organization. 
B)  Memos are commonly written to people within your own organization. 
C)  Memos are a highly formal type of workplace correspondence. 
D)  Memos should not contain content with section headings. 
A)  Memos are commonly written to people outside your own organization. 
B)  Memos are commonly written to people within your own organization. 
C)  Memos are a highly formal type of workplace correspondence. 
D)  Memos should not contain content with section headings.

Question 20

The terms letter and memo are interchangeable.

Accepted Answer

A) True 
 B)False

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

which of the correspondence types below is generally considered the least formal?

One disadvantage of correspondence clichés is that they can be hard to understand.

What does it mean to "link generously" when posting to a microblog at work?

What does the notation "cc" stand for in a letter, memo, or email?

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Twitter tweets and Facebook posts are forms of business correspondence.

Provide an example of a salutation.

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following is NOT a means of adhering to netiquette guidelines?

Email is usually archived digitally (backed up in some way).

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Which of the following statements is true?

The terms letter and memo are interchangeable.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 14: Writing Correspondence

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

which of the correspondence types below is generally considered the least formal?

One disadvantage of correspondence clichés is that they can be hard to understand.

What does it mean to "link generously" when posting to a microblog at work?

What does the notation "cc" stand for in a letter, memo, or email?

The number following an enclosure notation at the bottom of a letter indicates the number of sheets of paper enclosed with the letter.

Twitter tweets and Facebook posts are forms of business correspondence.

Provide an example of a salutation.

Chapter 14 describes two common letter formats. One is modified block. What is the other format described in the chapter?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Chapter 14 offers several guidelines for writing inquiry letters. One is to explain who you are and why you are writing. What is another guideline?

Which of the following is NOT a means of adhering to netiquette guidelines?

Email is usually archived digitally (backed up in some way).

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

What types of incidents and developments related to your organization should be the subject of posts on a company-sponsored microblog?

Which of the following statements is true?

The terms letter and memo are interchangeable.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters