Question 1

Is email a synchronous or an asynchronous medium of communication?

Accepted Answer

Email is an asynchronous medium of communication.

Question 2

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Accepted Answer

The three features are the comment, revision, and highlighting features.

Question 3

Which of these guidelines will help you listen effectively?

Accepted Answer

A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus. 
A)  Write down everything the speaker says. 
B)  Ask questions to clarify what the speaker said. 
C)  Keep your eyes down and avoid distracting the speaker. 
D)  Allow your mind to wander and trust that you will be able to refocus. B

Question 4

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Accepted Answer

A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind. 
A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind.

Question 5

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Accepted Answer

Work-schedule form,

Question 6

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

Accepted Answer

A)  A shared workspace will create an archive of all the changes made by all team members. 
B)  A shared workspace ensures that only one person can read a document at a time. 
C)  A shared workspace will create backup files once per day. 
D)  A shared workspace ensures that only one format of a file will be available. 
A)  A shared workspace will create an archive of all the changes made by all team members. 
B)  A shared workspace ensures that only one person can read a document at a time. 
C)  A shared workspace will create backup files once per day. 
D)  A shared workspace ensures that only one format of a file will be available.

Question 7

How can a team benefit from members who come from different cultures?

Accepted Answer

A)  Team members can provide a broader understanding of how members of the audience will respond to a document. 
B)  A cross-cultural team can view a problem from more perspectives than a mono-cultural team. 
C)  A cross-cultural team can help create products and services that are better suited for markets around the world. 
D)  All responses are correct. 
A)  Team members can provide a broader understanding of how members of the audience will respond to a document. 
B)  A cross-cultural team can view a problem from more perspectives than a mono-cultural team. 
C)  A cross-cultural team can help create products and services that are better suited for markets around the world. 
D)  All responses are correct.

Question 8

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Accepted Answer

A)  Avoid qualifier statements such as "I think . . . ." or "It seems to me . . . ." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions. 
A)  Avoid qualifier statements such as "I think . . . ." or "It seems to me . . . ." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions.

Question 9

What two technologies make the collaborative writing process more efficient?

Accepted Answer

Wikis and shared doc

Question 10

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Accepted Answer

A) True 
 B)False

Question 11

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

Accepted Answer

A)  minimizing scheduling conflicts 
B)  creating a style sheet 
C)  defining tasks for each member 
D)  none of the above 
A)  minimizing scheduling conflicts 
B)  creating a style sheet 
C)  defining tasks for each member 
D)  none of the above

Question 12

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Accepted Answer

A)  unwillingness to respond with a definite "no" 
B)  reluctance to initiate new tasks or perform creatively 
C)  unwillingness to meet at certain times 
D)  routinely arriving late for team meetings 
A)  unwillingness to respond with a definite "no" 
B)  reluctance to initiate new tasks or perform creatively 
C)  unwillingness to meet at certain times 
D)  routinely arriving late for team meetings

Question 13

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

Accepted Answer

A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form 
A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form

Question 14

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Accepted Answer

The five aspects discussed are

Question 15

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Accepted Answer

The other behaviors are the following: S

Question 16

Which of the following does NOT overstate the speaker's position?

Accepted Answer

A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are. 
A)  I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists. 
B)  We prepared our document carefully, and I think we have highlighted our strengths successfully. 
C)  We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do. 
D)  It is not possible that anyone is more qualified for this job than we are.

Question 17

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Accepted Answer

A) True 
 B)False

Question 18

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

Accepted Answer

A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures. 
A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures.

Question 19

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Accepted Answer

A) True 
 B)False

Question 20

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Accepted Answer

Videoconferencing allows parti

Is email a synchronous or an asynchronous medium of communication?

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Which of these guidelines will help you listen effectively?

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

How can a team benefit from members who come from different cultures?

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

What two technologies make the collaborative writing process more efficient?

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Which of the following does NOT overstate the speaker's position?

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 4: Writing Collaboratively

Is email a synchronous or an asynchronous medium of communication?

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Which of these guidelines will help you listen effectively?

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

How can a team benefit from members who come from different cultures?

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

What two technologies make the collaborative writing process more efficient?

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Which of the following does NOT overstate the speaker's position?

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters