Question 1

How does money affect the decision to conduct a usability test?

Accepted Answer

A)  Participants in a usability test need to be compensated for their time. 
B)  You must pay to file a copy of the usability report with your industry's central office. 
C)  Each test must be reviewed by a lawyer or board-certified specialist. 
D)  You must purchase special software for recording participants' comments. 
A)  Participants in a usability test need to be compensated for their time. 
B)  You must pay to file a copy of the usability report with your industry's central office. 
C)  Each test must be reviewed by a lawyer or board-certified specialist. 
D)  You must purchase special software for recording participants' comments. A

Question 2

Your company makes cell phones that are sold around the world. You have carried out several focus groups of users in China, with the help of an excellent interpreter. Unfortunately, although you are good at conducting focus groups, these focus groups have not yielded as much useful information as you had hoped. What might be the problem?

Accepted Answer

Because you are not from the same culture as the participants in the focus group, they might be reluctant to be as forthcoming with you as they might be with someone from their own culture.

Question 3

A heuristic evaluation is usually performed by focus groups.

Accepted Answer

A) True 
 B)False  False

Question 4

what does it mean to evaluate a draft?

Accepted Answer

Evaluating refers to having ot

Question 5

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Accepted Answer

The other two factor

Question 6

Which of the following does NOT involve legal and ethical issues?

Accepted Answer

A)  collecting informed consent from usability-test participants 
B)  managing data collected in a usability test 
C)  proofreading 
D)  managing data collected in focus groups 
A)  collecting informed consent from usability-test participants 
B)  managing data collected in a usability test 
C)  proofreading 
D)  managing data collected in focus groups

Question 7

Which of the following is NOT a technique for conducting usability evaluations?

Accepted Answer

A)  surveying or interviewing users 
B)  conducting focus groups 
C)  crafting a persona of a subject-matter expert 
D)  using a commercial usability service 
A)  surveying or interviewing users 
B)  conducting focus groups 
C)  crafting a persona of a subject-matter expert 
D)  using a commercial usability service

Question 8

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

Accepted Answer

A) True 
 B)False

Question 9

The three phases of usability testing are revising, editing, and proofreading.

Accepted Answer

A) True 
 B)False

Question 10

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Accepted Answer

A)  error frequency, severity, and recovery 
B)  efficiency of use 
C)  marketability 
D)  subjective satisfaction 
A)  error frequency, severity, and recovery 
B)  efficiency of use 
C)  marketability 
D)  subjective satisfaction

Question 11

Which of the following statements effectively summarizes a main principle of usability testing?

Accepted Answer

A)  A single usability test at the end of product development is better than three tests over time. 
B)  It is important to let usability testing come to you in the moment; do not overplan it. 
C)  Test the person using the manual, not the manual. 
D)  Test the manual, not the person using the manual. 
A)  A single usability test at the end of product development is better than three tests over time. 
B)  It is important to let usability testing come to you in the moment; do not overplan it. 
C)  Test the person using the manual, not the manual. 
D)  Test the manual, not the person using the manual.

Question 12

Which person would make the best administrator of a usability test?

Accepted Answer

A)  someone who is an extrovert 
B)  someone who can be neutral and help users think through the test 
C)  the person who knows the product best 
D)  None of the choices are correct. 
A)  someone who is an extrovert 
B)  someone who can be neutral and help users think through the test 
C)  the person who knows the product best 
D)  None of the choices are correct.

Question 13

One principle of usability testing is that it permeates product development. What does that mean?

Accepted Answer

A)  Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. 
B)  Once a product is permanently on the market, you no longer need to test it. 
C)  Conduct testing on prototypes, then conduct evaluations on final drafts. 
D)  You conduct testing in all stages of a product's development, not only at the end. 
A)  Designers and managers know that if a product fails the usability test given right before product launch, they will not be paid. 
B)  Once a product is permanently on the market, you no longer need to test it. 
C)  Conduct testing on prototypes, then conduct evaluations on final drafts. 
D)  You conduct testing in all stages of a product's development, not only at the end.

Question 14

The first phase of usability testing is preparing for the test. What is the final phase?

Accepted Answer

A)  conducting the test 
B)  interpreting and reporting data from the test 
C)  telling participants which parts of the test they got wrong 
D)  thanking participants for their time 
A)  conducting the test 
B)  interpreting and reporting data from the test 
C)  telling participants which parts of the test they got wrong 
D)  thanking participants for their time

Question 15

In usability testing, what is informed consent?

Accepted Answer

Informed consent involves a company's fu

Question 16

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

Accepted Answer

A)  Usability testing involves a lot of work. 
B)  Usability testing involves watching for small details that are revealed very quickly during testing. 
C)  A well-rounded team can develop more effective test materials than a single person can. 
D)  All responses are correct. 
A)  Usability testing involves a lot of work. 
B)  Usability testing involves watching for small details that are revealed very quickly during testing. 
C)  A well-rounded team can develop more effective test materials than a single person can. 
D)  All responses are correct.

Question 17

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

Accepted Answer

A)  subjective satisfaction 
B)  ease of learning 
C)  length 
D)  price of the document or website 
E)  None of the responses are correct. 
A)  subjective satisfaction 
B)  ease of learning 
C)  length 
D)  price of the document or website 
E)  None of the responses are correct.

Question 18

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

Accepted Answer

A) True 
 B)False

Question 19

The purpose of debriefing after a usability test is to thank the participant for giving you information.

Accepted Answer

A) True 
 B)False

Question 20

What is an SME?

Accepted Answer

An SME is

How does money affect the decision to conduct a usability test?

A heuristic evaluation is usually performed by focus groups.

what does it mean to evaluate a draft?

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Which of the following does NOT involve legal and ethical issues?

Which of the following is NOT a technique for conducting usability evaluations?

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

The three phases of usability testing are revising, editing, and proofreading.

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Which of the following statements effectively summarizes a main principle of usability testing?

Which person would make the best administrator of a usability test?

One principle of usability testing is that it permeates product development. What does that mean?

The first phase of usability testing is preparing for the test. What is the final phase?

In usability testing, what is informed consent?

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

The purpose of debriefing after a usability test is to thank the participant for giving you information.

What is an SME?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 13: Reviewing, Evaluating, and Testing Documents and Web Sites

How does money affect the decision to conduct a usability test?

A heuristic evaluation is usually performed by focus groups.

what does it mean to evaluate a draft?

One factor affecting your decision about whether to review, evaluate, or test a draft of a document is the document's relative importance. What are the other two factors?

Which of the following does NOT involve legal and ethical issues?

Which of the following is NOT a technique for conducting usability evaluations?

Usability testing is the process of performing experiments to determine that a product functions at a minimally acceptable level before the manufacturer devotes time, money, and other resources to creating documentation for the product.

The three phases of usability testing are revising, editing, and proofreading.

In describing usability, Jakob Nielsen refers to five factors related to a person's use of an item. Of the options below, which is NOT a factor he discusses?

Which of the following statements effectively summarizes a main principle of usability testing?

Which person would make the best administrator of a usability test?

One principle of usability testing is that it permeates product development. What does that mean?

The first phase of usability testing is preparing for the test. What is the final phase?

In usability testing, what is informed consent?

Why is it important to conduct a usability test with a team as opposed to a single usability specialist?

One factor affecting the usability of a document or website is its efficiency of use. What are two other factors?

One advantage of evaluating over reviewing is that you get the benefit of someone else's perspective.

The purpose of debriefing after a usability test is to thank the participant for giving you information.

What is an SME?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters