Question 1

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Accepted Answer

A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above 
A)  image-related factors 
B)  technology-related factors 
C)  purpose-related factors 
D)  none of the above C

Question 2

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Accepted Answer

A)  easy-to-understand vocabulary 
B)  typography 
C)  definitions of key terms 
D)  effective topic sentences 
E)  all of the above 
A)  easy-to-understand vocabulary 
B)  typography 
C)  definitions of key terms 
D)  effective topic sentences 
E)  all of the above B

Question 3

Generosity and honesty are characteristics of effective technical communicators.

Accepted Answer

A) True 
 B)False  True

Question 4

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Accepted Answer

A)  It's the right thing to do. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal charges if you are dishonest. 
A)  It's the right thing to do. 
B)  If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected. 
C)  Readers can get hurt if you are dishonest. 
D)  You and your organization could face serious legal charges if you are dishonest.

Question 5

Which of these activities is NOT essential as you prepare to communicate technical information?

Accepted Answer

A)  listening 
B)  reading 
C)  writing 
D)  speaking 
A)  listening 
B)  reading 
C)  writing 
D)  speaking

Question 6

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Accepted Answer

The other two reasons are that

Question 7

Chapter 1 defines technical communication as a process encompassing which of the following?

Accepted Answer

A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities 
A)  documents and activities 
B)  documentation and analysis 
C)  process and analysis 
D)  diagramming and activities

Question 8

Which of these is a document-related factor you must consider when communicating on the job?

Accepted Answer

A)  the amount of time you have to complete the communication task 
B)  the level of formality required in the final product 
C)  the number of resources available to help you complete the communication task 
D)  All responses are correct. 
A)  the amount of time you have to complete the communication task 
B)  the level of formality required in the final product 
C)  the number of resources available to help you complete the communication task 
D)  All responses are correct.

Question 9

Which statement best explains how the concept of company branding is related to technical communication?

Accepted Answer

A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department. 
A)  Branding is concerned with making money, and employees are paid to help companies make money. 
B)  Branding is concerned with the image that a company presents to the world, and that image includes its documents. 
C)  Branding is largely concerned with color choices, so a document must contain the company's colors. 
D)  Branding is concerned with slogans, and you might have to write a slogan for your department.

Question 10

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Accepted Answer

A) True 
 B)False

Question 11

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Accepted Answer

A)  accuracy and correctness 
B)  conciseness and clarity 
C)  comprehensiveness and conciseness 
D)  accessibility and professional appearance 
A)  accuracy and correctness 
B)  conciseness and clarity 
C)  comprehensiveness and conciseness 
D)  accessibility and professional appearance

Question 12

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

Accepted Answer

A) True 
 B)False

Question 13

For what reason do most organizations welcome both positive and negative comments on blog posts?

Accepted Answer

Most organizations are willing

Question 14

The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?

Accepted Answer

A)  honesty 
B)  clarity 
C)  comprehensiveness 
D)  accessibility 
A)  honesty 
B)  clarity 
C)  comprehensiveness 
D)  accessibility

Question 15

Which of the following is involved in creating technical communication?

Accepted Answer

A)  a company secretary writing a letter to a customer 
B)  an electrical engineer filling out a standardized form 
C)  a webmaster revising a company web page 
D)  a manager preparing an oral presentation 
E)  all of the above 
A)  a company secretary writing a letter to a customer 
B)  an electrical engineer filling out a standardized form 
C)  a webmaster revising a company web page 
D)  a manager preparing an oral presentation 
E)  all of the above

Question 16

Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

Accepted Answer

The other seven measures of ex

Question 17

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Accepted Answer

A) True 
 B)False

Question 18

Which of these abilities is NOT likely to help you as a workplace communicator?

Accepted Answer

A)  the ability to perform research 
B)  the ability to solve problems 
C)  the ability to speak and write clearly 
D)  the ability to deflect attention 
A)  the ability to perform research 
B)  the ability to solve problems 
C)  the ability to speak and write clearly 
D)  the ability to deflect attention

Question 19

Which of these is a measure of excellence in technical communication?

Accepted Answer

A)  accuracy 
B)  terseness 
C)  plainness 
D)  celerity 
A)  accuracy 
B)  terseness 
C)  plainness 
D)  celerity

Question 20

Which two things must you clearly understand in order to communicate successfully?

Accepted Answer

A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware 
A)  your audience and your purpose 
B)  your proposal and your audience 
C)  your documentation and measures of excellence 
D)  your software and your hardware

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Generosity and honesty are characteristics of effective technical communicators.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Which of these activities is NOT essential as you prepare to communicate technical information?

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Chapter 1 defines technical communication as a process encompassing which of the following?

Which of these is a document-related factor you must consider when communicating on the job?

Which statement best explains how the concept of company branding is related to technical communication?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

For what reason do most organizations welcome both positive and negative comments on blog posts?

Which of the following is involved in creating technical communication?

Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Which of these abilities is NOT likely to help you as a workplace communicator?

Which of these is a measure of excellence in technical communication?

Which two things must you clearly understand in order to communicate successfully?

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 1: Introduction to Technical Communication

Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?

Generosity and honesty are characteristics of effective technical communicators.

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

Which of these activities is NOT essential as you prepare to communicate technical information?

Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

Chapter 1 defines technical communication as a process encompassing which of the following?

Which of these is a document-related factor you must consider when communicating on the job?

Which statement best explains how the concept of company branding is related to technical communication?

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

For what reason do most organizations welcome both positive and negative comments on blog posts?

Which of the following is involved in creating technical communication?

Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

Which of these abilities is NOT likely to help you as a workplace communicator?

Which of these is a measure of excellence in technical communication?

Which two things must you clearly understand in order to communicate successfully?

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters