Question 1

Which of these statements about working with someone from another culture is true?

Accepted Answer

A)  A topic of discussion that is common in one culture might be considered highly personal in another culture. 
B)  People from other cultures are likely to find it easy to participate actively in group projects. 
C)  People from other cultures have a knack for delivering criticism to teammates. 
D)  People from other cultures are likely to find it easy to ask for help on a project. 
A)  A topic of discussion that is common in one culture might be considered highly personal in another culture. 
B)  People from other cultures are likely to find it easy to participate actively in group projects. 
C)  People from other cultures have a knack for delivering criticism to teammates. 
D)  People from other cultures are likely to find it easy to ask for help on a project.

Question 2

What is one of the disadvantages of collaboration mentioned in Chapter 4?

Accepted Answer

The six disadvantages are that collabora

Question 3

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

Accepted Answer

A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures. 
A)  Discuss cultural differences. 
B)  Create a style sheet. 
C)  Create a document template. 
D)  Establish clear work procedures.

Question 4

the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general.

Accepted Answer

A) True 
 B)False

Question 5

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Accepted Answer

A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind. 
A)  Break a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind.

Question 6

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Accepted Answer

A) True 
 B)False

Question 7

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

Accepted Answer

A)  Be aware of group members' body language and nonverbal communication. 
B)  Have one team member write down the decisions made at each meeting. 
C)  Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind. 
D)  Summarize the major decisions and assign tasks to finish before the next meeting. 
A)  Be aware of group members' body language and nonverbal communication. 
B)  Have one team member write down the decisions made at each meeting. 
C)  Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind. 
D)  Summarize the major decisions and assign tasks to finish before the next meeting.

Question 8

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

Accepted Answer

A)  Use the comment feature to ask "Will the reader understand this term?" 
B)  Delete the term using the revision feature. 
C)  Check the change bar for an explanation. 
D)  Use the highlighting feature to call the writer's attention to the term. 
A)  Use the comment feature to ask "Will the reader understand this term?" 
B)  Delete the term using the revision feature. 
C)  Check the change bar for an explanation. 
D)  Use the highlighting feature to call the writer's attention to the term.

Question 9

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

Accepted Answer

A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used more active voice. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy." 
A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used more active voice. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy."

Question 10

What two technologies make the collaborative writing process more efficient?

Accepted Answer

Wikis and shared doc

Question 11

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

Accepted Answer

A)  minimizing scheduling conflicts 
B)  creating a style sheet 
C)  defining tasks for each member 
D)  none of the above 
A)  minimizing scheduling conflicts 
B)  creating a style sheet 
C)  defining tasks for each member 
D)  none of the above

Question 12

What is one of the advantages of collaboration mentioned in Chapter 4?

Accepted Answer

The six advantages are that collaboratio

Question 13

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Accepted Answer

A)  Listen for main ideas. 
B)  Take notes while the speaker is speaking. 
C)  Avoid getting emotionally involved with the speaker's ideas. 
D)  Tape-record what the speaker is saying. 
A)  Listen for main ideas. 
B)  Take notes while the speaker is speaking. 
C)  Avoid getting emotionally involved with the speaker's ideas. 
D)  Tape-record what the speaker is saying.

Question 14

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

Accepted Answer

A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form 
A)  work-schedule form 
B)  task-deadline form 
C)  self-evaluation form 
D)  team-member evaluation form

Question 15

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Accepted Answer

A)  unwillingness to respond with a definite "no" 
B)  reluctance to initiate new tasks or perform creatively 
C)  unwillingness to meet at certain times 
D)  routinely arriving late for team meetings 
A)  unwillingness to respond with a definite "no" 
B)  reluctance to initiate new tasks or perform creatively 
C)  unwillingness to meet at certain times 
D)  routinely arriving late for team meetings

Question 16

Which of these guidelines is NOT likely to help your team work effectively and efficiently?

Accepted Answer

A)  Choose a team leader. 
B)  Establish procedures for resolving conflict productively. 
C)  Establish a work schedule. 
D)  Let team members assign themselves tasks. 
A)  Choose a team leader. 
B)  Establish procedures for resolving conflict productively. 
C)  Establish a work schedule. 
D)  Let team members assign themselves tasks.

Question 17

Communicating diplomatically involves a critical tone.

Accepted Answer

A) True 
 B)False

Question 18

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Accepted Answer

A) True 
 B)False

Question 19

one advantage of collaboration is that it helps acclimate new employees to an organization.

Accepted Answer

A) True 
 B)False

Question 20

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Accepted Answer

The three features a

Which of these statements about working with someone from another culture is true?

What is one of the disadvantages of collaboration mentioned in Chapter 4?

the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general.

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

What two technologies make the collaborative writing process more efficient?

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

What is one of the advantages of collaboration mentioned in Chapter 4?

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Which of these guidelines is NOT likely to help your team work effectively and efficiently?

Communicating diplomatically involves a critical tone.

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

one advantage of collaboration is that it helps acclimate new employees to an organization.

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 4: Writing Collaboratively

Which of these statements about working with someone from another culture is true?

What is one of the disadvantages of collaboration mentioned in Chapter 4?

the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general.

Chapter 4 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Companies sometimes use virtual worlds, such as Second Life, to conduct meetings and conferences.

Chapter 4 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

What two technologies make the collaborative writing process more efficient?

Chapter 4 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

What is one of the advantages of collaboration mentioned in Chapter 4?

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Which three of the following forms are discussed in Chapter 4 as tools to help ensure that a team's efforts will be successful?

According to the research cited in Chapter 4, which two of the following behaviors might students from other cultures exhibit?

Which of these guidelines is NOT likely to help your team work effectively and efficiently?

Communicating diplomatically involves a critical tone.

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

one advantage of collaboration is that it helps acclimate new employees to an organization.

Chapter 4 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Reviewing, Evaluating, and Testing Documents and Web Sites

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters