Exam 11: Organizational Structure, Systems, and Processes

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Briefly explain the four directions in which management must communicate the strategy as part of strategic leadership.

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Firms that pursue radical innovation through autonomous units bound to the organizational hierarchy through senior management have high success rates for launching new products.

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The financial perspective of the balanced scorecard may focus on issues such as enhancing customer value and increasing asset utilization.

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Before strategy implementation is attempted, firms should assess their existing attributes including all except which of the following?

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Decisions about which and how many people to employ hinge on the desire either to improve efficiency or generate new revenues.

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In a strategy map of the balanced scorecard, customer management processes are concerned with which of the following areas?

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The appropriate allocation of resources should involve making choices based on the resource allocation of competitors.

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A phenomenon where firms tend to be better at generating new knowledge than at creating new products based on that knowledge is referred to as the ________.

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Strategists may face both internal and external obstacles.

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What are some of the difficulties with implementing strategies in dynamic contexts?

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The ________ perspective focuses on the organization's priorities for fostering change, innovation, and growth.

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The ________ perspective pertains to strategy for creating value and differentiation from the perspective of the customer.

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An explanation for the knowing-doing gap is that the strategy-formulation process isn't usually shared with stakeholders who will be integral in rolling out the strategy.

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The balanced scorecard can serve as a tool for communicating vision and mission throughout an organization.

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Rewards serve as a form of control.

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Confusion and ambiguity are potential drawbacks to the network structure.

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A form of organization in which specialists from functional departments are assigned to work for one or more product or geographic units is referred to as a ________.

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Which of the following does not cause a misalignment between the levers and the strategy?

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The organizational structure that provides flexibility by making it possible to organize teams around specific projects, products, or markets is the ________ structure.

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How do people (employees) influence a firm's performance?

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