Exam 1: Introduction to Management and Organizations

Which of the following is true concerning technical and managerial skills?

A finance manager who reviews reports and reads Canadian Business on a regular basis is performing the role of liaison.

Traditional organizations tend to be more __________ than new organizations.

New organizations tend to be dynamic, flexible, and __________.

Organizing includes __________.

Disturbance handler is one of Mintzberg's interpersonal roles.

Refer to the scenario below to answer the following questions. The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Chris is most likely at what level of management?

In order for organizations to survive successfully, managers must create a customer-responsive organization.

Which of the following phrases best describes technical skills?

Refer to the scenario below to answer the following questions. The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -What do Kelly, Sam, Pat, and Chris all have in common?

A manager resolving conflict among organizational members is performing what function?

Human skills are equally important at all levels of management.

Pierre's Auto Repair Shop is mostly concerned with using the least amount of paint, labour, and other materials required to repair its customers' cars. Its primary goal is ____________.

__________ is the process of coordinating work activities so that they are completed efficiently and effectively with and through other people.

Writing an organizational strategic plan is an example of which management function?

Which of the following skills is most likely to be defined using terms such as abstract situations and visualization?

Today's new organizations tend to be more skills-focused and customer-oriented than traditional organizations.

Which of the following is true regarding the changes that a manager's job is undergoing?

Refer to the scenario below to answer the following questions. Joe the Manager (Scenario) As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -When Joe monitors amount of output that the employees have successfully completed, as well as number of units that have been scrapped, he is performing which management function?

The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.