Exam 1: Introduction to Management and Organizations

Refer to the scenario below to answer the following questions. The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -If Amy accomplished her project on time with high-quality results, but she took more time than other managers to complete this, you could say that as a manager she was __________.

Mintzberg's management roles are grouped into __________.

As managers move to higher organizational levels, the need for __________ skills decreases, but the need for __________ skills continues to be equally important.

Refer to the scenario below to answer the following questions. Management Skills (Scenario) Gavin Clayton is vice-president of product development at Canadian Aircraft Manufacturing (CAM). The company specializes in smaller civilian aircraft for commuter airlines and corporate executives. Gavin is trying to decide if the company should proceed in its plans to produce a new larger scale aircraft. He knows that the new aircraft supports the corporate strategy and will enhance their competitive position in the industry. As a former engineer with years of experience in aircraft design and production, he also knows that his company has the skills and capability to produce the new aircraft. In fact, he believes that the new larger aircraft will result in scale economies for CAM-allowing it to produce more profitable aircraft with roughly the same labour resources. Unfortunately, this could be a sore point with the labour union that represents the aircraft assembly workers. While Gavin has always maintained a good relationship with these workers, he knows they are suspicious of management's motives. If the workers perceive the new larger aircraft as a management ploy to increase worker productivity, they will resist the change. Management will definitely have to get the support of the union before they implement the new production plans. Gavin gazes out his window and ponders how best to proceed with the situation. -If Gavin joins the management team in discussions with the union about producing the new aircraft, he will be performing the management role of __________.

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be__________.

Whereas __________ is concerned with the means of getting things done, __________ is concerned with the ends, or attainment of organizational goals.

Which of the following phrases best describes conceptual skills?

Which of Mintzberg's management roles involves receiving, collecting, and disseminating information?

__________ was a French industrialist who first identified the basic management functions.

Motivating subordinates is primarily associated with the management function of ________.

The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex, whose motto is "The peak of good living." The customers are satisfied with the level of service, but costs at Dempsey's Dumpsters are double that of their competition. Dempsey's is __________.

A human resources manager attending a meeting of the local chapter of the Human Resources Management Association of Canada would be functioning in which role?

According to the textbook, which of the following managerial roles is more important at the higher levels of an organization?

Technical skills are critical in dealing with abstract and complex situations.

Which common characteristic of all organizations is typically expressed in terms of a goal or a set of goals?

Understanding building codes would be considered a __________ skill for a building contractor.

Amy is a supervisor at a large manufacturing plant. She has spent her day trying to ensure that the light bulbs coming off the assembly line light up 99.5 per cent of the time. She has spent her day performing the management activity of __________.

describe 7 of the 10 managerial roles developed by Mintzberg. Include specific examples of each role and group each according to the three categories of roles.

Managers with titles such as project leader, plant manager, or regional manager are __________.

A distinct purpose is important in defining an organization.