Exam 7: Recruiting, Motivating, and Keeping Quality Employees

Before managers can measure performance, they must _____.

When conflict erupts between employees and employers, a collective union is often formed.

The process whereby Starbucks works to provide satisfying jobs, a positive work environment, and fair compensation and benefits is called human resource management (HRM).

Most organizations do whatever they can to retain qualified employees. Their efforts include all of the following except:

If you want to fill an opening from inside an organization, _____ would be a good recruitment method.

Which of the following is considered an employee benefit

As part of its family-friendly program, the accounting firm KPMG allows employees to aggregate all paid daysoff and use them in any way they want.

What's a contingent worker

Under a policy of _____, the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.

Under a _____ policy, you might choose to earn a three-day weekend by working ten hours a day for four days a week rather than working eight hours a day for five days a week.

Incentive programs are designed to reward employees for good performance.

SCENARIO-BASED Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -When Willowbend Tours was founded, the owners prepared a job _____ to identify the duties and activities involved in each position.

Low turnover is particularly important in the _____ industry because it depends on service-oriented personnel to generate repeat business.

In the 1950's more than 60 percent of the workforce was composed of white males; today white males make up only 25 percent of the workforce.

_____ are nonunion workers who are willing to cross picket lines to replace strikers.

Because she has no formal contract, Mary Murphy's workplace situation falls into which of the following legal categories

In his expectancy theory, Victor Vroom proposes that employees will work hard to earn rewards which they value and which they consider obtainable.

SCENARIO-BASED Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States. Each office employs two guides, one receptionist/office assistant, and one equipment handler. One guide specializes in canoe and rafting outings while the other is a hiking specialist. Of the three job categories, guides are by far the most difficult to recruit. Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers. Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers. Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -Where is management most likely to find new tour guides

When the Norwegian Dawn cruise ship pulls out of New York harbor, it has a complete, fully trained crew to feed, entertain, and care for its passengers. Managing all of these tasks is a matter of _____.

When an employer helps an employee attain a sense of personal achievement by providing stimulating work, the best characterization of the employer's policy is _____.