Exam 11: Operations Management in Manufacturing and Service Industries

An integral part of TQM (total quality management) is _____, which can be characterized as the commitment to making constant improvements in design, production, and delivery.

The management of the process that transforms resources into products is known as _____.

Let's say that you bought a TV on eBay and paid for it electronically. To process your transaction and transmit all of your purchasing documents, the manufacturer might use an _____ system.

Mass customization and make-to-stock strategy is the same thing.

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule

General Housing uses a process layout in the construction of its modular homes.

Transforming resources into finished goods is the job of the operations manager.

How does mass production work

Operations management is the management of the process that transforms resources into products.

How do CIM (computer-integrated manufacturing) systems expand the capabilities of CAD/CAM

In the business sense, what is quality

In order to draw up a(n) _____, managers need to know where materials are located and headed at every step in the production process.

Eprocurement (or e-purchasing) involves the use the Internet to interact with suppliers.

In calculating the quantity of products to be produced you should consider all except the following:

Keeping inventory levels too high costs money, while running out of it causes _____ to suffer.

Unlike Burger King, McDonald's prefers the _____ approach to making sandwiches.

What is CAM (computer-aided manufacturing) and why is it beneficial to integrate CAD (computer-aided design) and CAM programs

_____ is a set of international quality standards established by the International Organization for Standardization (ISO).

According to the American Society for Quality, quality refers to the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

The _____ manager is responsible for determining a vendor's reputation.