Question 1

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following contains no sentence faults?

Accepted Answer

A)  Which is why we are considering new health insurance options. 
B)  HealthNet's coverage is extensive, and the rates are fair. 
C)  Review the list of benefits, then let me know what you think. 
D)  Having good health insurance is important to employees we need to keep that in mind. 
A)  Which is why we are considering new health insurance options. 
B)  HealthNet's coverage is extensive, and the rates are fair. 
C)  Review the list of benefits, then let me know what you think. 
D)  Having good health insurance is important to employees we need to keep that in mind.

Question 3

Formal research methods are generally required for what type(s) of business document(s)?

Accepted Answer

A)  Routine e-mail messages 
B)  Routine memos 
C)  Long reports and complex business problems 
D)  All of the above would require formal research. 
A)  Routine e-mail messages 
B)  Routine memos 
C)  Long reports and complex business problems 
D)  All of the above would require formal research.

Question 4

When collecting information before composing a business document, you should gather information that will answer which of these questions?

Accepted Answer

A)  What does the receiver need to know about this topic? 
B)  What is the receiver to do after reading this document? 
C)  What will happen if the receiver doesn't do what you're requesting? 
D)  The information you collect should answer all of these questions. 
A)  What does the receiver need to know about this topic? 
B)  What is the receiver to do after reading this document? 
C)  What will happen if the receiver doesn't do what you're requesting? 
D)  The information you collect should answer all of these questions.

Question 5

Which of the following sentences is most effective in de-emphasizing the bad news?

Accepted Answer

A)  Although cash refunds are not offered, you can exchange resalable merchandise. 
B)  Although you can exchange returned merchandise, cash refunds are not available. 
C)  Since we only exchange merchandise, it is impossible for you to receive a cash refund. 
D)  Because of our exchange policy, you may not receive a cash refund. 
A)  Although cash refunds are not offered, you can exchange resalable merchandise. 
B)  Although you can exchange returned merchandise, cash refunds are not available. 
C)  Since we only exchange merchandise, it is impossible for you to receive a cash refund. 
D)  Because of our exchange policy, you may not receive a cash refund.

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Which of the following contains no sentence faults?

Formal research methods are generally required for what type(s) of business document(s)?

When collecting information before composing a business document, you should gather information that will answer which of these questions?

Which of the following sentences is most effective in de-emphasizing the bad news?

Communication Skills As Career Filters

Planning Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters

Exam 3: Composing Business Messages

The indirect pattern works well with three kinds of messages: (a) bad news, (b) ideas that require persuasion, and (c) sensitive news.

Which of the following contains no sentence faults?

Formal research methods are generally required for what type(s) of business document(s)?

When collecting information before composing a business document, you should gather information that will answer which of these questions?

Which of the following sentences is most effective in de-emphasizing the bad news?

Communication Skills As Career Filters

Planning Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Bad News Messages

Persuasive and Sales Messages

Informal Reports

Proposals and Formal Reports

Business Etiquette, Ethics, Teamwork, and Meetings

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following up

Document Formats

Proofreading and Corrections Symbols

Citation and Documentation Formats

Filters