Question 1

Initial conflict resolution includes using which strategy?

Accepted Answer

A)  Developing more self-confidence. 
B)  Avoiding the situation. 
C)  Questioning throughout the process. 
D)  Obtaining a neutral third party to assist. 
A)  Developing more self-confidence. 
B)  Avoiding the situation. 
C)  Questioning throughout the process. 
D)  Obtaining a neutral third party to assist.

Question 2

The manager has asked the staff to participate in the selection of new intravenous pumps for the unit. The manger has provided a list of choices and budget guidelines. This is an example of use of which management strategy?

Accepted Answer

A)  Use of expert power 
B)  Use of legitimate power 
C)  Empowerment of staff 
D)  Management persuasiveness 
A)  Use of expert power 
B)  Use of legitimate power 
C)  Empowerment of staff 
D)  Management persuasiveness

Question 3

A staff member has become very disagreeable. The other nurses know this staff member is transferring to another unit at the end of the week. The nurses decide to ignore the situation. This illustrates which method of conflict resolution?

Accepted Answer

A)  Accommodation 
B)  Collaboration 
C)  Avoidance 
D)  Passive-aggressiveness 
A)  Accommodation 
B)  Collaboration 
C)  Avoidance 
D)  Passive-aggressiveness

Question 4

Which typical response by the nurse indicates the use of effective collaboration skill?

Accepted Answer

A)  Negotiates with others. 
B)  Avoids competition. 
C)  Strongly defends own ideas. 
D)  Attacks to assert own position. 
A)  Negotiates with others. 
B)  Avoids competition. 
C)  Strongly defends own ideas. 
D)  Attacks to assert own position.

Question 5

The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond?

Accepted Answer

A)  Ignore the situation. 
B)  Ask the nurse to move to the manager's office. 
C)  Tell the nurse to calm down and act professionally. 
D)  Respond to the nurse regarding the reprimand in the hallway. 
A)  Ignore the situation. 
B)  Ask the nurse to move to the manager's office. 
C)  Tell the nurse to calm down and act professionally. 
D)  Respond to the nurse regarding the reprimand in the hallway.

Question 6

Which statement best describes collaboration?

Accepted Answer

A)  Collaboration is a process. 
B)  Goals may be different among staff collaborating. 
C)  Collaboration is positive. 
D)  Collaboration occurs between two people. 
A)  Collaboration is a process. 
B)  Goals may be different among staff collaborating. 
C)  Collaboration is positive. 
D)  Collaboration occurs between two people.

Question 7

The nursing department of a hospital is engaged in collaborative planning with the laboratory and radiology department of the same hospital. What are the benefits of this collaborative planning? Select all that apply.

Accepted Answer

A)  It maximizes resources such as staff and equipment. 
B)  It keeps one department from getting too big a share of the budget. 
C)  It minimizes duplication of work. 
D)  It improves the relationship among these departments. 
E)  It makes the best use of space available. 
A)  It maximizes resources such as staff and equipment. 
B)  It keeps one department from getting too big a share of the budget. 
C)  It minimizes duplication of work. 
D)  It improves the relationship among these departments. 
E)  It makes the best use of space available.

Question 8

Which of the following tools that is used to support patient care coordination is patient-centered?

Accepted Answer

A)  Clinical practice guidelines 
B)  Clinical pathways 
C)  Risk management 
D)  Disease management 
E)  Case management 
A)  Clinical practice guidelines 
B)  Clinical pathways 
C)  Risk management 
D)  Disease management 
E)  Case management

Question 9

Select the options that reflect the key concepts related to collaboration. Select all that apply.

Accepted Answer

A)  Partnership 
B)  Interdependence 
C)  Position 
D)  Responsibility 
E)  Dynamic 
A)  Partnership 
B)  Interdependence 
C)  Position 
D)  Responsibility 
E)  Dynamic

Question 10

Which actions are important in the prevention of conflict? Select all that apply.

Accepted Answer

A)  Allocate resources fairly. 
B)  Try to keep problems confidential. 
C)  Address staff fears. 
D)  Clearly state expectations. 
E)  Keep lines between roles flexible and dynamic. 
A)  Allocate resources fairly. 
B)  Try to keep problems confidential. 
C)  Address staff fears. 
D)  Clearly state expectations. 
E)  Keep lines between roles flexible and dynamic.

Initial conflict resolution includes using which strategy?

The manager has asked the staff to participate in the selection of new intravenous pumps for the unit. The manger has provided a list of choices and budget guidelines. This is an example of use of which management strategy?

A staff member has become very disagreeable. The other nurses know this staff member is transferring to another unit at the end of the week. The nurses decide to ignore the situation. This illustrates which method of conflict resolution?

Which typical response by the nurse indicates the use of effective collaboration skill?

The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond?

Which statement best describes collaboration?

The nursing department of a hospital is engaged in collaborative planning with the laboratory and radiology department of the same hospital. What are the benefits of this collaborative planning? Select all that apply.

Which of the following tools that is used to support patient care coordination is patient-centered?

Select the options that reflect the key concepts related to collaboration. Select all that apply.

Which actions are important in the prevention of conflict? Select all that apply.

Conceptual Base for Leadership and Management

Healthcare Policy, Legal Issues, and Ethics in Healthcare Delivery

Operational and Strategic Planning: Change, Innovation, and Decision Making

Organizational Structure for Effective Care Delivery

Healthcare Economics

Acute Care Organizations: an Example of a Healthcare Organization

Publiccommunity Health: Expansion and Need for Leadership

Recruitment and Retention: Meeting Staffing Requirements

Managing Patient-Centered Care

Diversity and Disparities in Health Care

Consumers and Nurses

Developing Interprofessional and Intraprofessional Teams

Effective Staff Communication and Working Relationships

Delegation for Effective Outcomes

Evidence-Based Practice and Management

Healthcare Quality: a Critical Health Policy Issue

Implementing Healthcare Quality Improvement

Healthcare Informatics and Technology

Staff Education to Meet Health Professions Core Competencies and Improve Care

Filters

Exam 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution

Initial conflict resolution includes using which strategy?

The manager has asked the staff to participate in the selection of new intravenous pumps for the unit. The manger has provided a list of choices and budget guidelines. This is an example of use of which management strategy?

A staff member has become very disagreeable. The other nurses know this staff member is transferring to another unit at the end of the week. The nurses decide to ignore the situation. This illustrates which method of conflict resolution?

Which typical response by the nurse indicates the use of effective collaboration skill?

The nurse is very upset regarding a reprimand issued by the nurse manager. The nurse confronts the nurse manager in the hallway. How should the manager respond?

Which statement best describes collaboration?

The nursing department of a hospital is engaged in collaborative planning with the laboratory and radiology department of the same hospital. What are the benefits of this collaborative planning? Select all that apply.

Which of the following tools that is used to support patient care coordination is patient-centered?

Select the options that reflect the key concepts related to collaboration. Select all that apply.

Which actions are important in the prevention of conflict? Select all that apply.

Conceptual Base for Leadership and Management

Healthcare Policy, Legal Issues, and Ethics in Healthcare Delivery

Operational and Strategic Planning: Change, Innovation, and Decision Making

Organizational Structure for Effective Care Delivery

Healthcare Economics

Acute Care Organizations: an Example of a Healthcare Organization

Publiccommunity Health: Expansion and Need for Leadership

Recruitment and Retention: Meeting Staffing Requirements

Managing Patient-Centered Care

Diversity and Disparities in Health Care

Consumers and Nurses

Developing Interprofessional and Intraprofessional Teams

Effective Staff Communication and Working Relationships

Delegation for Effective Outcomes

Evidence-Based Practice and Management

Healthcare Quality: a Critical Health Policy Issue

Implementing Healthcare Quality Improvement

Healthcare Informatics and Technology

Staff Education to Meet Health Professions Core Competencies and Improve Care

Filters