Exam 3: Perception and Learning: Understanding and Adapting to the Work Environment

You are working in a machine shop where you are learning to operate a lathe. Your supervisor tells you what you are doing correctly, and what needs to be improved. This is an example of the principle of:

Discuss the discipline process in organizations, offering the key principles to successful discipline.

You have an employee who is usually late and it takes him a half an hour to become productive. You believe that his behavior stems from being lazy and unorganized. This belief is an example of:

Table 3.3 Tony manages a small group of customer service representatives and is responsible for all their training. His coaching style is to catch people doing this right, then offer praise and small rewards for proper performance. When Tony works with the customer service representatives who handle customer correspondence, he pays random surprise visits to each representative to encourage, coach, and correct behavior. He believes this keeps the representatives on their toes. With his customer service representatives who handle phone calls, Tony drops in on each one after they have taken between 50-100 calls. He's able to monitor their call rate from his computer terminal. -B. F. Skinner's work on instrumental conditioning would be best able to explain which of the following?

When positive expectations results in good performance, it is known as the Golem effect.