Exam 3: Perception and Learning: Understanding and Adapting to the Work Environment

We will attribute another's actions to internal causes under conditions in which:

Which of the following is true about stereotypes?

Table 3.2 William and Malcolm are interviewing high school students for jobs at a newly opened fast food restaurant. William knows his first interviewee; he coached him on the local community softball team. William doesn't expect the interview to go well or to hire the young man because he wasn't very open to advice when he was coached. Malcolm's first candidate is late and runs up disheveled and out of breath. Malcolm assumes the young man had difficulty on his way to the interview and gives him time to calm down and improve his appearance. Several hours into the process William is interviewing his 20th candidate, Jane. When she sits down she drops into her seat, folds her arms, and pinches her lips together. She's wearing a T-shirt with the image and name of a local heavy metal band on it. William prepares himself for a hostile and unfriendly interview but is surprised that after the first couple of questions Jane turns out to be quite polite and friendly. Malcolm's last candidate is friendly, has similar interests to Malcolm and knows several of the people Malcolm knows in the community. Malcolm comments to William as they are picking up their files, "That kid reminds me of me when I was 17." -Refer to Table 3.2. William's initial perception of Jane is an example of:

John is caught stealing product from his company's warehouse, over $15,000 worth. His company has a progressive discipline process. The company's most likely action would be to:

Table 3.2 William and Malcolm are interviewing high school students for jobs at a newly opened fast food restaurant. William knows his first interviewee; he coached him on the local community softball team. William doesn't expect the interview to go well or to hire the young man because he wasn't very open to advice when he was coached. Malcolm's first candidate is late and runs up disheveled and out of breath. Malcolm assumes the young man had difficulty on his way to the interview and gives him time to calm down and improve his appearance. Several hours into the process William is interviewing his 20th candidate, Jane. When she sits down she drops into her seat, folds her arms, and pinches her lips together. She's wearing a T-shirt with the image and name of a local heavy metal band on it. William prepares himself for a hostile and unfriendly interview but is surprised that after the first couple of questions Jane turns out to be quite polite and friendly. Malcolm's last candidate is friendly, has similar interests to Malcolm and knows several of the people Malcolm knows in the community. Malcolm comments to William as they are picking up their files, "That kid reminds me of me when I was 17." -Refer to Table 3.2. Even though Malcolm gave the young man the benefit of the doubt, Malcolm demonstrated a perceptual bias, because he didn't know why the young man was late. Which perceptual bias does Malcolm demonstrate?

The belief that all members of a specific group share the same traits and behaviors describes:

Organizational Behavior Modification (OBMod) is/are:

Progressive discipline involves the use of holistic therapies and encounter groups to discourage unacceptable behavior on the job.

According to Kelley's theory of causal attribution, when we form judgments on the basis consensus, our attribution is based on the fact that:

The form of training that combines classroom training with on-the-job training is:

The clearest application of the principles of learning in organizations is the area of:

The phenomenon in which people identify themselves with the success of others is known as:

Table 3.4 Ted is designing a training program for his company's sales force. His training program must permit quick learning with maximum retention. He has built an interactive computer simulation for sales representatives to practice their sales skills. To evaluate the results of the training,Ted has the sales representatives evaluate themselves, their managers evaluate them, and their peers evaluate them. -Refer to Table 3.4. The evaluation process Ted is using is an example of which principle of effective training?

Learning is:

Participation in the learning process is important for learning both cognitive and motor skills.

In Japan, performance evaluations tend to focus on the team or group rather than the individual.

Li is an accountant by training, although he now works in human resources. There are problems within his department: employees are fighting with each other, morale is low, etc. But when asked how his department is doing, Li reports they are right on target with their compensation figures, their turnover rates, and their training expenses. Li's misperception is a function of the perceptual bias of:

Research has found that obese African American women tend to be paid less than their average-weight counterparts, due to prevalent negative stereotypes within the African American community.

Table 3.4 Ted is designing a training program for his company's sales force. His training program must permit quick learning with maximum retention. He has built an interactive computer simulation for sales representatives to practice their sales skills. To evaluate the results of the training,Ted has the sales representatives evaluate themselves, their managers evaluate them, and their peers evaluate them. -Refer to Table 3.4. What principle must Ted incorporate into his training to ensure quick learning and retention?

Mary learns that she can avoid a fight with her supervisor by not taking too long a lunch break. This is an example of which of the following in operation?