Question 1

Louise has some very bad news to deliver to a work associate, so she should

Accepted Answer

A)  deliver the message in person. 
B)  send an e-mail with a black border. 
C)  use an emoticon symbolizing a frown in her e-mail. 
D)  send him or her an instant message with an urgent tag. 
A)  deliver the message in person. 
B)  send an e-mail with a black border. 
C)  use an emoticon symbolizing a frown in her e-mail. 
D)  send him or her an instant message with an urgent tag.

Question 2

Which one of the following statements is not a recommended approach to demonstrating effective interpersonal skills during videoconferencing?

Accepted Answer

A)  Speak in crisp, conversational tones. 
B)  Avoid culturally insensitive gestures. 
C)  Keep in mind that the video camera can catch record the movements of every participant. 
D)  Wear whatever clothing makes you feel the most relaxed and natural. 
A)  Speak in crisp, conversational tones. 
B)  Avoid culturally insensitive gestures. 
C)  Keep in mind that the video camera can catch record the movements of every participant. 
D)  Wear whatever clothing makes you feel the most relaxed and natural.

Question 3

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the

Accepted Answer

A)  parties are of equal rank in the organization. 
B)  parties of unequal rank in the organization. 
C)  parties are working close to each other physically. 
D)  purpose of the multitasking is to engage in joint problem solving. 
A)  parties are of equal rank in the organization. 
B)  parties of unequal rank in the organization. 
C)  parties are working close to each other physically. 
D)  purpose of the multitasking is to engage in joint problem solving.

Question 4

A recommended way of demonstrating positive interpersonal skills through social networking is to

Accepted Answer

A)  avoid embarrassing people by complimenting them on social networking sites. 
B)  post well-deserved criticisms of your employer 
C)  substitute online contact for almost all face-to-face contact. 
D)  establish meaningful contact with coworkers far and wide. 
A)  avoid embarrassing people by complimenting them on social networking sites. 
B)  post well-deserved criticisms of your employer 
C)  substitute online contact for almost all face-to-face contact. 
D)  establish meaningful contact with coworkers far and wide.

Question 5

When sending messages from a mobile device such as a smart phone, it is recommended that you

Accepted Answer

A)  hide the fact so you appear to be at your office. 
B)  state whether you are using company or personal equipment. 
C)  attach an amusing video from YouTube. 
D)  inform the receiver to help explain the reason for your terse message. 
A)  hide the fact so you appear to be at your office. 
B)  state whether you are using company or personal equipment. 
C)  attach an amusing video from YouTube. 
D)  inform the receiver to help explain the reason for your terse message.

Louise has some very bad news to deliver to a work associate, so she should

Which one of the following statements is not a recommended approach to demonstrating effective interpersonal skills during videoconferencing?

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the

A recommended way of demonstrating positive interpersonal skills through social networking is to

When sending messages from a mobile device such as a smart phone, it is recommended that you

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Developing Teamwork Skills

Group Problem-Solving and Decision-Making

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters

Exam 5: Interpersonal Skills in the Digital World

Louise has some very bad news to deliver to a work associate, so she should

Which one of the following statements is not a recommended approach to demonstrating effective interpersonal skills during videoconferencing?

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the

A recommended way of demonstrating positive interpersonal skills through social networking is to

When sending messages from a mobile device such as a smart phone, it is recommended that you

A Framework for Interpersonal Skill Development

Understanding Individual Differences

Building Self-Esteem and Self-Confidence

Interpersonal Communication

Developing Teamwork Skills

Group Problem-Solving and Decision-Making

Cross-Cultural Relations and Diversity

Resolving Conflicts With Others

Becoming an Effective Leader

Skills for Motivating and Helping Others

Positive Political Skills

Customer Satisfaction Skills

Enhancing Ethical Behaviour

Personal Productivity and Stress Management

Job Search and Career Management Skills

Filters