Exam 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as

Unless you have an emergency, your conversation is never so important that you should interrupt another conversation.

If you have to engage in a difficult conversation, you should be subjective in how you interpret and use the facts.

After listening to formal oral communication, such as a speech, we quickly forget most of the message.

Teata is speaking with her co-worker Dan. She does not like or trust him, so she stands a little farther away from him than she would with most of her co-workers. What type of nonverbal communication is Teata using?

When screening a phone call, an assistant to a busy executive must

Which of the following topics should you avoid during small talk?

Briefly describe Holly Weeks's recommendations for approaching a difficult conversation.

By emphasizing the words do not in a sentence to convey how serious you are, you are using paralanguage.

Which of the following statements about the timing of a conversation is true?

Mandy and Whalen both work for ComSpecialists, which provides phone and Internet services to businesses. Mandy and Wahlen each get paid based on the services that they sell to other companies. They frequently find themselves competing for the same account. They each try to get their way as much as possible without regard for their relationship as co-workers. What type of conflict management are Mandy and Whalen engaging in?

Briefly describe why the timing of a conversation is important.

Which of the following statements about organizational culture is true?

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

Miranda listens to an announcement given by her boss, Emil. Emil says that the company is in financial trouble, so everyone needs to be especially careful about their expenditures. However, he expects that "everything will be okay." This is the same thing Miranda's parents said right before they went through a rough divorce, so Miranda's experience tells her that everything will not be okay and that she should start looking for a new job. They way Miranda assigns meaning to this message is an example of