Question 1

Which of the following statements risks insulting the reader?

Accepted Answer

A)  You need to complete the energy efficiency report if you want to include it in the proposal. 
B)  I was happy to hear about Jillian's promotion. 
C)  Tavis seems upset about something this morning. 
D)  Do you want to go to lunch after the managers meeting? 
E)  I need you to update the Clausen file with this new information. 
A)  You need to complete the energy efficiency report if you want to include it in the proposal. 
B)  I was happy to hear about Jillian's promotion. 
C)  Tavis seems upset about something this morning. 
D)  Do you want to go to lunch after the managers meeting? 
E)  I need you to update the Clausen file with this new information. A

Question 2

The excessive use of positive emphasis can be unethical because it

Accepted Answer

A)  focuses on the self-centered view of the reader. 
B)  focuses on the self-centered view of the writer. 
C)  can cause the reader to overlook an important negative message. 
D)  de-emphasizes the writer's importance. 
E)  leads to different interpretations. 
A)  focuses on the self-centered view of the reader. 
B)  focuses on the self-centered view of the writer. 
C)  can cause the reader to overlook an important negative message. 
D)  de-emphasizes the writer's importance. 
E)  leads to different interpretations. C

Question 3

In general, the more space you devote to a point, the more you emphasize it.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Accepted Answer

A)  a credibility meter 
B)  a code of conduct 
C)  a self-restraint code 
D)  a rubber stamp 
E)  a code of courtesy 
A)  a credibility meter 
B)  a code of conduct 
C)  a self-restraint code 
D)  a rubber stamp 
E)  a code of courtesy

Question 5

Briefly explain the you-viewpoint.

Accepted Answer

The "you-viewpoint" is a communication a

Question 6

Kantian ethics depends on humans being

Accepted Answer

A)  emotional. 
B)  independent thinkers. 
C)  rational. 
D)  curious. 
E)  brave. 
A)  emotional. 
B)  independent thinkers. 
C)  rational. 
D)  curious. 
E)  brave.

Question 7

If you have a negative message to deliver, what should you do?

Accepted Answer

A)  Focus on what you can do. 
B)  Deliver the message quickly and bluntly to minimize pain. 
C)  Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands. 
D)  Avoid mentioning the negative news until the very last sentence of the message. 
E)  Avoid positive language, as it delivers a mixed message. 
A)  Focus on what you can do. 
B)  Deliver the message quickly and bluntly to minimize pain. 
C)  Be sure to spend the majority of the message focusing on the negative to make sure the recipient fully understands. 
D)  Avoid mentioning the negative news until the very last sentence of the message. 
E)  Avoid positive language, as it delivers a mixed message.

Question 8

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

Accepted Answer

A) True 
 B)False

Question 9

When should you use a more formal style?

Accepted Answer

A)  when communicating with someone you know well 
B)  when writing a ceremonial message, such as for an award 
C)  when sending an email to a co-worker 
D)  when sending a meeting reminder memo to your assistant 
E)  when sending a lighthearted birthday message 
A)  when communicating with someone you know well 
B)  when writing a ceremonial message, such as for an award 
C)  when sending an email to a co-worker 
D)  when sending a meeting reminder memo to your assistant 
E)  when sending a lighthearted birthday message

Question 10

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Accepted Answer

The answer of Consider the following statement: "We cannot exchange...

Question 11

Which type of sentence puts the most emphasis on its contents?

Accepted Answer

A)  a short, simple sentence 
B)  a long, detailed sentence 
C)  a medium sentence with subordination 
D)  a long sentence with coordination 
E)  a sentence with a dependent clause and modifying phrase 
A)  a short, simple sentence 
B)  a long, detailed sentence 
C)  a medium sentence with subordination 
D)  a long sentence with coordination 
E)  a sentence with a dependent clause and modifying phrase

Question 12

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

Accepted Answer

A) True 
 B)False

Question 13

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Accepted Answer

A) True 
 B)False

Question 14

Rubber stamps are expressions that

Accepted Answer

A)  are rarely used except in special situations. 
B)  effectively convey the writer's concern for the individual recipient. 
C)  are used out of habit and not adapted to specific situations. 
D)  help the writer avoid sounding like they are writing a form letter. 
E)  impress recipients because they are personalized. 
A)  are rarely used except in special situations. 
B)  effectively convey the writer's concern for the individual recipient. 
C)  are used out of habit and not adapted to specific situations. 
D)  help the writer avoid sounding like they are writing a form letter. 
E)  impress recipients because they are personalized.

Question 15

What is the risk of a too-formal style of writing?

Accepted Answer

A)  You may sound cold and impersonal. 
B)  You may sound unprofessional. 
C)  You may sound immature or naive. 
D)  You may sound too knowledgeable. 
E)  You may sound too conversational. 
A)  You may sound cold and impersonal. 
B)  You may sound unprofessional. 
C)  You may sound immature or naive. 
D)  You may sound too knowledgeable. 
E)  You may sound too conversational.

Question 16

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

Accepted Answer

A)  automatically make a message courteous. 
B)  do not always make the recipient feel understood and appreciated. 
C)  are necessary to make the recipient feel comfortable and understood. 
D)  often cause more harm than good. 
E)  are necessary to convey an author's feelings of goodwill. 
A)  automatically make a message courteous. 
B)  do not always make the recipient feel understood and appreciated. 
C)  are necessary to make the recipient feel comfortable and understood. 
D)  often cause more harm than good. 
E)  are necessary to convey an author's feelings of goodwill.

Question 17

A lie of commission is when you purposefully leave out information.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following sentences handles its subject most positively?

Accepted Answer

A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now, we will let you know if there are vacancies in future. 
C)  Regretfully, we must turn down your request for employment. 
D)  Unfortunately, we have no job vacancies at this time. 
E)  Although all of our positions are filled, we will hold your application for a possible future opening. 
A)  We regret to inform you that we cannot hire you at this time. 
B)  Although we cannot hire you now, we will let you know if there are vacancies in future. 
C)  Regretfully, we must turn down your request for employment. 
D)  Unfortunately, we have no job vacancies at this time. 
E)  Although all of our positions are filled, we will hold your application for a possible future opening.

Question 19

The you-viewpoint is also called the

Accepted Answer

A)  you-arrogance. 
B)  you-attitude. 
C)  you-experience. 
D)  you-stamp. 
E)  you-practice. 
A)  you-arrogance. 
B)  you-attitude. 
C)  you-experience. 
D)  you-stamp. 
E)  you-practice.

Question 20

A positive message is always ethical.

Accepted Answer

A) True 
 B)False

Which of the following statements risks insulting the reader?

The excessive use of positive emphasis can be unethical because it

In general, the more space you devote to a point, the more you emphasize it.

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Briefly explain the you-viewpoint.

Kantian ethics depends on humans being

If you have a negative message to deliver, what should you do?

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

When should you use a more formal style?

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Which type of sentence puts the most emphasis on its contents?

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Rubber stamps are expressions that

What is the risk of a too-formal style of writing?

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

A lie of commission is when you purposefully leave out information.

Which of the following sentences handles its subject most positively?

The you-viewpoint is also called the

A positive message is always ethical.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 6: Building Positive Relationships Through Communication

Which of the following statements risks insulting the reader?

The excessive use of positive emphasis can be unethical because it

In general, the more space you devote to a point, the more you emphasize it.

Which of the following do organizations use to indicate their core values and clarify which behaviors they believe are unethical?

Briefly explain the you-viewpoint.

Kantian ethics depends on humans being

If you have a negative message to deliver, what should you do?

The expression "Let me know if I can be of further assistance" is an example of a rubber stamp.

When should you use a more formal style?

Consider the following statement: "We cannot exchange this item as you have not supplied us with the original purchase invoice." How can this statement be changed to avoid blaming the reader? List some strategies that help you avoid blaming the reader.

Which type of sentence puts the most emphasis on its contents?

"The students of the seventh grade scored well on their math test." This is an example of a discriminatory sentence.

The best way to make sure a message is courteous is to use standard phrases such as "thank you" and "I appreciate your time."

Rubber stamps are expressions that

What is the risk of a too-formal style of writing?

Standard expressions of politeness, such as "please," "thank you," and "I'm sorry,"

A lie of commission is when you purposefully leave out information.

Which of the following sentences handles its subject most positively?

The you-viewpoint is also called the

A positive message is always ethical.

Communicating in the Workplace

Writing Effectively for Your Audience, Purpose, and Medium

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters