Question 1

Which of the following is true about social media?

Accepted Answer

A)  Companies are not allowed to reject candidates based on social media information. 
B)  Social media sites do not restrict messages to a fixed number of characters. 
C)  Messages on social networking sites are private and cannot be accessed by the public. 
D)  Messages on a company's social networking site need to be brief and concise. 
E)  When using social media, one must present the main objectives of the message at the end. 
A)  Companies are not allowed to reject candidates based on social media information. 
B)  Social media sites do not restrict messages to a fixed number of characters. 
C)  Messages on social networking sites are private and cannot be accessed by the public. 
D)  Messages on a company's social networking site need to be brief and concise. 
E)  When using social media, one must present the main objectives of the message at the end. D

Question 2

In today's business world, _____ are the most widely used form of written communication.

Accepted Answer

A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails 
A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails E

Question 3

Casual language and informal language are similar in that they

Accepted Answer

A)  do not use personal pronouns. 
B)  have the effect of conversation. 
C)  do not use colloquialisms. 
D)  are primarily used to communicate with unknown external audiences. 
E)  avoid using contractions. 
A)  do not use personal pronouns. 
B)  have the effect of conversation. 
C)  do not use colloquialisms. 
D)  are primarily used to communicate with unknown external audiences. 
E)  avoid using contractions. B

Question 4

Discuss how business letters have evolved over the years.

Accepted Answer

Letters are the oldest form of business

Question 5

Which of the following factors is common to all forms of written communication?

Accepted Answer

A)  the format in which the information is displayed 
B)  the length of sentences used in conveying the messages 
C)  the need to ensure brevity and the use of short sentences 
D)  the need to adapt messages according to the audience 
E)  the medium through which the messages are sent 
A)  the format in which the information is displayed 
B)  the length of sentences used in conveying the messages 
C)  the need to ensure brevity and the use of short sentences 
D)  the need to adapt messages according to the audience 
E)  the medium through which the messages are sent

Question 6

In the proofreading stage of the writing process, you are most likely to

Accepted Answer

A)  examine your sentences to see if they emphasize the right things. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of your message. 
A)  examine your sentences to see if they emphasize the right things. 
B)  choose the right channel for transmission. 
C)  analyze your audience. 
D)  select an appropriate medium for delivering your message. 
E)  check the mechanical and grammatical elements of your message.

Question 7

A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Accepted Answer

A)  memorandum 
B)  instant message 
C)  short message service 
D)  text message 
E)  letter 
A)  memorandum 
B)  instant message 
C)  short message service 
D)  text message 
E)  letter

Question 8

Memos are primarily used for corresponding with people outside of an organization.

Accepted Answer

A) True 
 B)False

Question 9

In which of the following messages would it be appropriate to use informal language?

Accepted Answer

A)  a message from an HR manager to his company's CEO, requesting an appointment 
B)  a message written by a customer care executive to a new customer, welcoming her 
C)  a message written to a coworker, asking her about her plans for the day 
D)  a letter written to a government official, requesting for the renewal of one's work permit 
E)  a message written by a line manager to the CIO of the company 
A)  a message from an HR manager to his company's CEO, requesting an appointment 
B)  a message written by a customer care executive to a new customer, welcoming her 
C)  a message written to a coworker, asking her about her plans for the day 
D)  a letter written to a government official, requesting for the renewal of one's work permit 
E)  a message written by a line manager to the CIO of the company

Question 10

If someone other than the primary recipient is to receive a copy of the message in such a way that the primary recipient will know who else has received a copy of the message, the sender should use the _____ field.

Accepted Answer

A)  To 
B)  Cc 
C)  Subject 
D)  Attachment 
E)  Bcc 
A)  To 
B)  Cc 
C)  Subject 
D)  Attachment 
E)  Bcc

Question 11

Michael is in the process of writing a message. He is trying to find out whether the words he has used to describe his goals emphasize the right things and if there are better, more concise ways of structuring his sentences. In the context of the different stages involved in writing, Michael is _____ his message.

Accepted Answer

A)  formatting 
B)  scanning 
C)  revising 
D)  planning 
E)  drafting 
A)  formatting 
B)  scanning 
C)  revising 
D)  planning 
E)  drafting

Question 12

Which of the following about instant messaging in a business setting is true?

Accepted Answer

A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  The language used in instant messaging is mostly formal. 
E)  Instant messaging avoids the use of informal language. 
A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  The language used in instant messaging is mostly formal. 
E)  Instant messaging avoids the use of informal language.

Question 13

Describe the purpose and form of memorandums or memos.

Accepted Answer

Memorandums, or memos, are a form of let

Question 14

Regarding the writing process, which of the following steps is typically included as part of the planning process?

Accepted Answer

A)  revising your content 
B)  determining your goals 
C)  editing your language 
D)  proofreading your documents 
E)  getting feedback from others 
A)  revising your content 
B)  determining your goals 
C)  editing your language 
D)  proofreading your documents 
E)  getting feedback from others

Question 15

You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently. You are doing the _____ level of the revision process.

Accepted Answer

A)  editing 
B)  proofreading 
C)  organizing 
D)  drafting 
E)  revising 
A)  editing 
B)  proofreading 
C)  organizing 
D)  drafting 
E)  revising

Question 16

The "Bcc" field in an email message stands for "backup confidential copy."

Accepted Answer

A) True 
 B)False

Question 17

Explain the three general classifications of email formality with examples.

Accepted Answer

Email formality is viewed in terms of th

Question 18

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting. Janet replies "NP." This abbreviation stands for

Accepted Answer

A)  no patience. 
B)  not permissible. 
C)  not professional. 
D)  no props. 
E)  no problem. 
A)  no patience. 
B)  not permissible. 
C)  not professional. 
D)  no props. 
E)  no problem.

Question 19

Which of the following should ideally be avoided during the drafting stage of the writing process?

Accepted Answer

A)  creating a flexible draft that can be changed over time 
B)  focusing on creating a perfect draft on the first attempt 
C)  focusing on the primary purpose of the message 
D)  moving forward at a reasonably steady pace with as little stalling as possible 
E)  working on a draft when productivity is the highest 
A)  creating a flexible draft that can be changed over time 
B)  focusing on creating a perfect draft on the first attempt 
C)  focusing on the primary purpose of the message 
D)  moving forward at a reasonably steady pace with as little stalling as possible 
E)  working on a draft when productivity is the highest

Question 20

If you have information that your readers will consider routine, neutral, or positive, present such information at the end of your message.

Accepted Answer

A) True 
 B)False

Which of the following is true about social media?

In today's business world, _____ are the most widely used form of written communication.

Casual language and informal language are similar in that they

Discuss how business letters have evolved over the years.

Which of the following factors is common to all forms of written communication?

In the proofreading stage of the writing process, you are most likely to

A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Memos are primarily used for corresponding with people outside of an organization.

In which of the following messages would it be appropriate to use informal language?

If someone other than the primary recipient is to receive a copy of the message in such a way that the primary recipient will know who else has received a copy of the message, the sender should use the _____ field.

Which of the following about instant messaging in a business setting is true?

Describe the purpose and form of memorandums or memos.

Regarding the writing process, which of the following steps is typically included as part of the planning process?

You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently. You are doing the _____ level of the revision process.

The "Bcc" field in an email message stands for "backup confidential copy."

Explain the three general classifications of email formality with examples.

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting. Janet replies "NP." This abbreviation stands for

Which of the following should ideally be avoided during the drafting stage of the writing process?

If you have information that your readers will consider routine, neutral, or positive, present such information at the end of your message.

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

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Exam 2: Writing Effectively for Your Audience, Purpose, and Medium

Which of the following is true about social media?

In today's business world, _____ are the most widely used form of written communication.

Casual language and informal language are similar in that they

Discuss how business letters have evolved over the years.

Which of the following factors is common to all forms of written communication?

In the proofreading stage of the writing process, you are most likely to

A(n) _____ is primarily used to represent the writer and his or her topic rather formally to an external audience.

Memos are primarily used for corresponding with people outside of an organization.

In which of the following messages would it be appropriate to use informal language?

If someone other than the primary recipient is to receive a copy of the message in such a way that the primary recipient will know who else has received a copy of the message, the sender should use the _____ field.

Which of the following about instant messaging in a business setting is true?

Describe the purpose and form of memorandums or memos.

Regarding the writing process, which of the following steps is typically included as part of the planning process?

You examine your sentences to see if they pace the information in such a way that the reader can easily follow it, if they emphasize the right things, and if they combine pieces of information coherently. You are doing the _____ level of the revision process.

The "Bcc" field in an email message stands for "backup confidential copy."

Explain the three general classifications of email formality with examples.

Janet receives a text message from her coworker Donell saying he will be 15 minutes to their meeting. Janet replies "NP." This abbreviation stands for

Which of the following should ideally be avoided during the drafting stage of the writing process?

If you have information that your readers will consider routine, neutral, or positive, present such information at the end of your message.

Communicating in the Workplace

Designing Documents With Visual Appeal

Communicating With Visuals

Crafting Effective Sentences and Paragraphs

Building Positive Relationships Through Communication

Communicating Across Cultures

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages and Proposals

Researching Writing Reports

Creating the Right Type of Report

Delivering Business Presentations and Speeches

Putting Interpersonal Communication Skills to Work in Conversations and Meetings

Communicating in the Job Search

Filters