Exam 6: Listening and Responding to Others

__________ is a physiological process that occurs when sound waves hit the human ear.

Being mindful is the foundation of all successful listening.

Preparing for a geography quiz, Brendan makes up the nonsensical phrase "No one notices the Queen not liking the pie" as a tool to help him recall the Eastern Canadian provinces of Nova Scotia, Ontario, New Brunswick, Quebec, Newfoundland and Labrador, and Prince Edward Island. In doing so, Brendan is employing a tool known as __________.

__________ __________ exists when a message we are trying to understand is highly complex, is packed with detailed information, or involves intricate reasoning.

What percentage of waking time does the average person spend listening, according to studies?

Rebekah is mad at her boyfriend because she suspects that he was playing video games with friends last night instead of studying. She decides to ask him how his studying went. When he cannot answer her questions, she will let him have it. Rebekah's strategy is an example of __________.

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________.

Putting together all that we have selected and organized, in order to make sense of communication, is known as __________.

The tendency to judge others or their ideas before we've heard them is known as __________.

To be a good listener you must always wait until the speaker has finished talking to respond.

Critical listening involves __________.

__________ involves perceiving a personal attack, criticism, or hostile undertone in communication where none is intended.

Hearing and listening are basically synonymous.

Kenya was tired after a long day at work. She was looking forward to kicking off her shoes and sitting down in front of the TV when she got home. Nothing else really mattered to her as her roommate greeted her at the door with news about their neighbor. Which internal obstacle affected Kenya's ability to listen to her roommate?

The process of attending to some aspects of communication and disregarding others as we listen refers to __________.

Most experts consider the final aspect of listening to be __________.

When Jing says to Juana that she is having a difficult time in her chemistry class, Juana's first response is to launch into an extended description of the difficulties she had in her physicals class. By doing so, Juana is engaging in a faulty listening practice known as __________.

All interruptions are attempts to monopolize communication.

Being so absorbed in our thoughts and concerns that we can't focus on what someone else is saying is prejudgments.

While visiting her parents on a break from school Melinda doesn't pay attention to much of what they say. She lets much of their communication just come in one ear and out the other without her ever listening. However, when her mother mentions going shopping to get some new clothes and good novels for Melinda to take back to school, Melinda listens attentively. This is an example of __________.