Question 1

To help foster a more successful environment for communication,use ________ to incorporate high standards of etiquette.

Accepted Answer

A) biased words 
B) the word "you" liberally 
C) careful planning when writing for a mobile device 
D) redundancies 
E) words that trigger negative emotional reactions 
A) biased words 
B) the word "you" liberally 
C) careful planning when writing for a mobile device 
D) redundancies 
E) words that trigger negative emotional reactions E

Question 2

What is the difference between delivering negative news and being negative?

Accepted Answer

Sensitive communicators understand the difference between delivering negative news and being negative.Without hiding the negative news,they look for ways to emphasize positive aspects.When offering criticism or advice,for example,they don't focus on a person's shortcomings; instead,they focus on what he or she can do to improve.In persuasive situations,they help audiences see the benefits of taking specific actions.Finally,they use euphemisms carefully and ethically to soften the impact of negative news and avoid words that carry negative or unpleasant connotations.

Question 3

Which of the following words are the most abstract?

Accepted Answer

A) two,contract,performance 
B) software,code,signal 
C) kick,move,walk 
D) productivity,excellence,motivation 
E) chair,table,horse 
A) two,contract,performance 
B) software,code,signal 
C) kick,move,walk 
D) productivity,excellence,motivation 
E) chair,table,horse D

Question 4

When a writer needs to send a long document that might be accessed by the receiver on a mobile device,the writer should

Accepted Answer

A) send each major section in a separate email. 
B) send a short executive summary that can be read on a mobile device,with the longer document accessible on a PC. 
C) send the entire document at one time. 
D) send the entire document at one time,including with several imbedded links. 
E) incorporate specific headings and subheading that provide key pieces of information without the need to read the text. 
A) send each major section in a separate email. 
B) send a short executive summary that can be read on a mobile device,with the longer document accessible on a PC. 
C) send the entire document at one time. 
D) send the entire document at one time,including with several imbedded links. 
E) incorporate specific headings and subheading that provide key pieces of information without the need to read the text.

Question 5

Most business communication should aim for a ________ tone.

Accepted Answer

A) formal 
B) colloquial 
C) conversational 
D) confrontational 
E) passive 
A) formal 
B) colloquial 
C) conversational 
D) confrontational 
E) passive

Question 6

In business communication,it is best to use words that are low in connotative meaning.

Accepted Answer

A) True 
 B)False

Question 7

A typical paragraph contains the three basic elements of

Accepted Answer

A) a topic sentence,support sentences,and transitional words and phrases. 
B) simple,compound,and complex sentences followed by compound-complex sentences. 
C) the main idea,supporting ideas,and evidence. 
D) a problem,discussion,and a solution. 
E) strengths,weaknesses,and opportunities. 
A) a topic sentence,support sentences,and transitional words and phrases. 
B) simple,compound,and complex sentences followed by compound-complex sentences. 
C) the main idea,supporting ideas,and evidence. 
D) a problem,discussion,and a solution. 
E) strengths,weaknesses,and opportunities.

Question 8

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

Accepted Answer

A) True 
 B)False

Question 9

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

Accepted Answer

You are using the active voice when the

Question 10

What is the difference between tone and style in business writing?

Accepted Answer

Your communication style involves the ch

Question 11

Using the passive voice makes sense when

Accepted Answer

A) you want to be diplomatic in pointing out a problem or error. 
B) you want your sentence to be easier to understand. 
C) you need to make your sentences shorter. 
D) you want to emphasize the subject. 
E) you are unsure what action the subject of the sentence will take. 
A) you want to be diplomatic in pointing out a problem or error. 
B) you want your sentence to be easier to understand. 
C) you need to make your sentences shorter. 
D) you want to emphasize the subject. 
E) you are unsure what action the subject of the sentence will take.

Question 12

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Accepted Answer

Choosing words that communicate means fi

Question 13

Skillful writers use transitional elements to

Accepted Answer

A) automate text entry and correction. 
B) track footnotes and endnotes. 
C) ensure consistent formatting throughout a document. 
D) erect a verbal cushion between themselves and their readers. 
E) connect ideas and show the relationships between them. 
A) automate text entry and correction. 
B) track footnotes and endnotes. 
C) ensure consistent formatting throughout a document. 
D) erect a verbal cushion between themselves and their readers. 
E) connect ideas and show the relationships between them.

Question 14

Whether consciously or not,most readers in the workplace greet incoming messages by

Accepted Answer

A) anticipating the new knowledge they will gain. 
B) setting aside enough time to read every one of them. 
C) tossing them all into the trash without opening them. 
D) asking the question,"What's in this for me?" 
E) looking for bias from the writer 
A) anticipating the new knowledge they will gain. 
B) setting aside enough time to read every one of them. 
C) tossing them all into the trash without opening them. 
D) asking the question,"What's in this for me?" 
E) looking for bias from the writer

Question 15

Using the word "young" to describe an employee can have negative implications.

Accepted Answer

A) True 
 B)False

Question 16

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a

Accepted Answer

A) simple sentence. 
B) compound sentence. 
C) complex sentence. 
D) compound-complex sentence. 
E) simple-compound sentence. 
A) simple sentence. 
B) compound sentence. 
C) complex sentence. 
D) compound-complex sentence. 
E) simple-compound sentence.

Question 17

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

Accepted Answer

A) True 
 B)False

Question 18

________ sentences express one main thought and one or more subordinate thoughts related to it.

Accepted Answer

A) Complex 
B) Compound 
C) Confounded 
D) Compound-complex 
E) Conjoined 
A) Complex 
B) Compound 
C) Confounded 
D) Compound-complex 
E) Conjoined

Question 19

Some terms and phrases called ________ have become so common that they have lost some of their power to communicate,and ________ are newly coined terms often associated with technology,business,or cultural changes.

Accepted Answer

A) euphemisms; idioms 
B) clichés; buzzwords 
C) colloquialisms; clichés 
D) pull quotes; derivations 
E) idioms; colloquialisms 
A) euphemisms; idioms 
B) clichés; buzzwords 
C) colloquialisms; clichés 
D) pull quotes; derivations 
E) idioms; colloquialisms

Question 20

Transitions connect ideas by showing how one thought is related to another.

Accepted Answer

A) True 
 B)False

To help foster a more successful environment for communication,use ________ to incorporate high standards of etiquette.

What is the difference between delivering negative news and being negative?

Which of the following words are the most abstract?

When a writer needs to send a long document that might be accessed by the receiver on a mobile device,the writer should

Most business communication should aim for a ________ tone.

In business communication,it is best to use words that are low in connotative meaning.

A typical paragraph contains the three basic elements of

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

What is the difference between tone and style in business writing?

Using the passive voice makes sense when

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Skillful writers use transitional elements to

Whether consciously or not,most readers in the workplace greet incoming messages by

Using the word "young" to describe an employee can have negative implications.

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

________ sentences express one main thought and one or more subordinate thoughts related to it.

Some terms and phrases called have become so common that they have lost some of their power to communicate,and are newly coined terms often associated with technology,business,or cultural changes.

Transitions connect ideas by showing how one thought is related to another.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 5: Writing Business Messages

To help foster a more successful environment for communication,use ________ to incorporate high standards of etiquette.

What is the difference between delivering negative news and being negative?

Which of the following words are the most abstract?

When a writer needs to send a long document that might be accessed by the receiver on a mobile device,the writer should

Most business communication should aim for a ________ tone.

In business communication,it is best to use words that are low in connotative meaning.

A typical paragraph contains the three basic elements of

To emphasize a dependent clause,it is better to place it at the end of a sentence rather than in the middle.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

What is the difference between tone and style in business writing?

Using the passive voice makes sense when

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Skillful writers use transitional elements to

Whether consciously or not,most readers in the workplace greet incoming messages by

Using the word "young" to describe an employee can have negative implications.

"Insurance premiums have increased,and cost-of-living raises have not kept up" is a

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

________ sentences express one main thought and one or more subordinate thoughts related to it.

Some terms and phrases called ________ have become so common that they have lost some of their power to communicate,and ________ are newly coined terms often associated with technology,business,or cultural changes.

Transitions connect ideas by showing how one thought is related to another.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Some terms and phrases called have become so common that they have lost some of their power to communicate,and are newly coined terms often associated with technology,business,or cultural changes.