Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

At the last staff meeting,someone suggested that using parliamentary procedure would help make the meetings more efficient.To learn more about parliamentary procedure,which of the following should you consult?

A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues.To understand her feelings and needs,you should engage in

Mobile devices aren't particularly useful for collaborative writing and other workplace communication projects.

List at least three examples of online etiquette.

Which of the following is not an important consideration related to etiquette in the workplace?

When planning a meeting,the group leader prepares a(n)________ of items to discuss,topics to present,or decisions to make.

The outcome of collaborative writing is usually inferior to what a single individual can produce.

A ________ usually has a long life span and typically deals with regularly recurring tasks.

When receiving business-related phone calls,

Your ability to listen effectively will have little effect on your long-term career prospects.

________ refers to working together to meet complex challenges.

Unlike with verbal language,the meanings of nonverbal signals are consistent across cultures.

Active listening involves

One advantage of virtual meetings is

An effective listener tries to practice ________ in an effort to hear and understand what the other party is saying.

In addition to conveying warmth and comfort,________ can be used to convey control.

All of the following except ________ are best practices when using phones at work.

Which of the following meeting technologies would be most effective for negotiations,collaborative problem solving,and other complex discussions?

Successful teamwork,productive meetings,effective listening,and nonverbal communication all depend on ________ among all participants.

Discuss the concept of unified communication as it applies to mobile communication and collaboration.