Question 1

Most people belong to

Accepted Answer

A) only one culture. 
B) only one culture at a time,but it can change over their lifetime. 
C) several different cultures. 
D) all cultures-although most do not realize it. 
E) no culture at all,due to increased globalization. 
A) only one culture. 
B) only one culture at a time,but it can change over their lifetime. 
C) several different cultures. 
D) all cultures-although most do not realize it. 
E) no culture at all,due to increased globalization. C

Question 2

Associating youth with strength,and age with declining powers,is

Accepted Answer

A) a universal trait that characterizes all cultures. 
B) common in European cultures,but not in the United States. 
C) common in the United States,but not in many Asian societies. 
D) an outdated practice. 
E) a politically correct approach. 
A) a universal trait that characterizes all cultures. 
B) common in European cultures,but not in the United States. 
C) common in the United States,but not in many Asian societies. 
D) an outdated practice. 
E) a politically correct approach. C

Question 3

Every attempt at communication between two people occurs within a

Accepted Answer

A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity. 
E) mutual environment. 
A) cultural context. 
B) communication portal. 
C) nexus of convenience. 
D) cone of reciprocity. 
E) mutual environment. A

Question 4

Ethnocentrism can be overcome in part by

Accepted Answer

A) avoiding assumptions. 
B) judging other groups according to your own standards. 
C) ignoring the distinctions among cultures. 
D) remembering people from other cultures communicate in ways that are inferior to your own. 
E) asserting the superiority of your own culture. 
A) avoiding assumptions. 
B) judging other groups according to your own standards. 
C) ignoring the distinctions among cultures. 
D) remembering people from other cultures communicate in ways that are inferior to your own. 
E) asserting the superiority of your own culture.

Question 5

What is ethnocentrism,and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Question 6

When writing to businesspeople in other countries,you should

Accepted Answer

A) use an informal,friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases. 
E) include humor and pop-culture references throughout the document. 
A) use an informal,friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases. 
E) include humor and pop-culture references throughout the document.

Question 7

In the United States,businesses value time and schedules that promote

Accepted Answer

A) flextime. 
B) meetings starting and ending at designated times. 
C) that ability to walk in and out of meetings at will. 
D) the need to multitask during meetings. 
E) the need to improve teamwork functions during meetings. 
A) flextime. 
B) meetings starting and ending at designated times. 
C) that ability to walk in and out of meetings at will. 
D) the need to multitask during meetings. 
E) the need to improve teamwork functions during meetings.

Question 8

People in the United States generally

Accepted Answer

A) view hard-earned material comfort as a worthy goal. 
B) believe that people who work hard are no better than those who don't work hard. 
C) condemn materialism and prize a carefree lifestyle. 
D) spend far less time on the job than German workers do. 
E) view luxury and comfort as harmful. 
A) view hard-earned material comfort as a worthy goal. 
B) believe that people who work hard are no better than those who don't work hard. 
C) condemn materialism and prize a carefree lifestyle. 
D) spend far less time on the job than German workers do. 
E) view luxury and comfort as harmful.

Question 9

In today's global business world,communication and culture

Accepted Answer

A) are not closely related and are rarely important to business communication. 
B) are so closely related that separating the two is virtually impossible. 
C) have become irrelevant since the advent of the Internet and the rise of social media. 
D) present challenges that can be overcome simply by learning your audience's language. 
E) have minimal effect on how business is conducted in the U.S. 
A) are not closely related and are rarely important to business communication. 
B) are so closely related that separating the two is virtually impossible. 
C) have become irrelevant since the advent of the Internet and the rise of social media. 
D) present challenges that can be overcome simply by learning your audience's language. 
E) have minimal effect on how business is conducted in the U.S.

Question 10

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

Accepted Answer

A) web accessibility 
B) organic design 
C) associative technology 
D) emblematic availability 
E) mobility 
A) web accessibility 
B) organic design 
C) associative technology 
D) emblematic availability 
E) mobility

Question 11

When adapting to business cultures,a sense of humor

Accepted Answer

A) is inappropriate and unprofessional-business is no laughing matter. 
B) can help people move past awkward and embarrassing moments. 
C) is helpful unless you are in a management or executive position. 
D) is accepted and helpful in many cultures,but not in the U.S. 
E) will not help,since humor does not transfer from one culture to another. 
A) is inappropriate and unprofessional-business is no laughing matter. 
B) can help people move past awkward and embarrassing moments. 
C) is helpful unless you are in a management or executive position. 
D) is accepted and helpful in many cultures,but not in the U.S. 
E) will not help,since humor does not transfer from one culture to another.

Question 12

Because of the low context culture,when it comes to decision-making customs,North American executives

Accepted Answer

A) tend to focus on the results of the decisions they face. 
B) prefer to make their deals slowly,after much discussion. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus,after an elaborate and time-consuming process. 
E) will usually give in if it allows them to avoid offending the other party. 
A) tend to focus on the results of the decisions they face. 
B) prefer to make their deals slowly,after much discussion. 
C) spend a lot of time on each little point to display their good faith. 
D) arrive at decisions through consensus,after an elaborate and time-consuming process. 
E) will usually give in if it allows them to avoid offending the other party.

Question 13

How does increased diversity present challenges for the workplace?

Accepted Answer

Today's increasingly diverse workforce e

Question 14

Openness and inclusiveness

Accepted Answer

A) are not characteristics of many cultures,whose members display a general unwillingness to accommodate outsiders. 
B) characterize all cultures,wherever they are found. 
C) are not truly characteristic of any culture,although some try to claim them. 
D) are typical only of small,dying cultures. 
E) will eventually weaken and destroy any culture. 
A) are not characteristics of many cultures,whose members display a general unwillingness to accommodate outsiders. 
B) characterize all cultures,wherever they are found. 
C) are not truly characteristic of any culture,although some try to claim them. 
D) are typical only of small,dying cultures. 
E) will eventually weaken and destroy any culture.

Question 15

Of the top 10 export markets for U.S.products,________ percent have English as an official language.

Accepted Answer

A) 2 
B) 7 
C) 15 
D) 22 
E) 30 
A) 2 
B) 7 
C) 15 
D) 22 
E) 30

Question 16

In the United States,companies most often reward and promote an employee based on

Accepted Answer

A) group success. 
B) equality. 
C) individualism. 
D) consensus. 
E) seniority. 
A) group success. 
B) equality. 
C) individualism. 
D) consensus. 
E) seniority.

Question 17

To help improve cultural competency,organizations should

Accepted Answer

A) be respectful of core principles of any country,organization or culture. 
B) follow the tenets of the Golden Rule. 
C) adjust policies and procedure for each country where business is conducted. 
D) promote individualism within the organization. 
E) conduct all important communication in writing. 
A) be respectful of core principles of any country,organization or culture. 
B) follow the tenets of the Golden Rule. 
C) adjust policies and procedure for each country where business is conducted. 
D) promote individualism within the organization. 
E) conduct all important communication in writing.

Question 18

When speaking in English to people who use English as a second language,the best approach is to

Accepted Answer

A) forget about feedback; just make sure you get your message across. 
B) repeat your sentences often,a little louder each time. 
C) speak slowly and clearly. 
D) use plenty of adjectives such as fantastic and fabulous. 
E) limit your sentences to no more than 5 words each. 
A) forget about feedback; just make sure you get your message across. 
B) repeat your sentences often,a little louder each time. 
C) speak slowly and clearly. 
D) use plenty of adjectives such as fantastic and fabulous. 
E) limit your sentences to no more than 5 words each.

Question 19

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on

Accepted Answer

A) gestures and vocal inflection. 
B) indirectness and metaphors. 
C) situational cues. 
D) explicit verbal communication. 
E) facial expressions. 
A) gestures and vocal inflection. 
B) indirectness and metaphors. 
C) situational cues. 
D) explicit verbal communication. 
E) facial expressions.

Question 20

Differences in ________,including hand gestures or eye contact,are a major source of misunderstanding during intercultural communications.

Accepted Answer

A) contextual cues 
B) nonverbal signals 
C) situational enhancements 
D) proverbial exchanges 
E) generational norms 
A) contextual cues 
B) nonverbal signals 
C) situational enhancements 
D) proverbial exchanges 
E) generational norms

Most people belong to

Associating youth with strength,and age with declining powers,is

Every attempt at communication between two people occurs within a

Ethnocentrism can be overcome in part by

What is ethnocentrism,and how can it be overcome?

When writing to businesspeople in other countries,you should

In the United States,businesses value time and schedules that promote

People in the United States generally

In today's global business world,communication and culture

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

When adapting to business cultures,a sense of humor

Because of the low context culture,when it comes to decision-making customs,North American executives

How does increased diversity present challenges for the workplace?

Openness and inclusiveness

Of the top 10 export markets for U.S.products,________ percent have English as an official language.

In the United States,companies most often reward and promote an employee based on

To help improve cultural competency,organizations should

When speaking in English to people who use English as a second language,the best approach is to

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on

Differences in ________,including hand gestures or eye contact,are a major source of misunderstanding during intercultural communications.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

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Exam 3: Communication Challenges in a Diverse, global Marketplace

Most people belong to

Associating youth with strength,and age with declining powers,is

Every attempt at communication between two people occurs within a

Ethnocentrism can be overcome in part by

What is ethnocentrism,and how can it be overcome?

When writing to businesspeople in other countries,you should

In the United States,businesses value time and schedules that promote

People in the United States generally

In today's global business world,communication and culture

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

When adapting to business cultures,a sense of humor

Because of the low context culture,when it comes to decision-making customs,North American executives

How does increased diversity present challenges for the workplace?

Openness and inclusiveness

Of the top 10 export markets for U.S.products,________ percent have English as an official language.

In the United States,companies most often reward and promote an employee based on

To help improve cultural competency,organizations should

When speaking in English to people who use English as a second language,the best approach is to

To convey meaning in a low-context culture such as the one existing in Germany,people rely more on

Differences in ________,including hand gestures or eye contact,are a major source of misunderstanding during intercultural communications.

Professional Communication in a Digital, social, mobile World

Collaboration, interpersonal Communication, and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters