Question 1

In the first step of the communication process,the sender

Accepted Answer

A) decides what to say. 
B) chooses a communication channel. 
C) has an idea. 
D) chooses a communication medium. 
E) evaluates his or her options. 
A) decides what to say. 
B) chooses a communication channel. 
C) has an idea. 
D) chooses a communication medium. 
E) evaluates his or her options. C

Question 2

Define professionalism and list its six distinctive traits.

Accepted Answer

Professionalism is the quality of performing at a high level with purpose and pride.Professionals exhibit six traits: striving to excel,being dependable and accountable,being team players,demonstrating a sense of etiquette,making ethical decisions,and staying positive.

Question 3

Plagiarism is only a problem in the classroom.In the business environment,it's just another term for information sharing.

Accepted Answer

A) True 
 B)False  False

Question 4

The concept of ________ refers to the ability to relate to the needs of others,which is a vital characteristic of successful managers and leaders.

Accepted Answer

A) interpersonal adaptability 
B) relational franchising 
C) emotional intelligence 
D) macro-generational empathy 
E) critical thinking 
A) interpersonal adaptability 
B) relational franchising 
C) emotional intelligence 
D) macro-generational empathy 
E) critical thinking

Question 5

The 2.0 approach to business communication differs from the traditional approach because it encourages audiences to

Accepted Answer

A) become active participants in the communication. 
B) listen compliantly and passively. 
C) absorb the information the sender shares. 
D) remain aloof when communicating in business. 
E) use introspection as the pathway to success. 
A) become active participants in the communication. 
B) listen compliantly and passively. 
C) absorb the information the sender shares. 
D) remain aloof when communicating in business. 
E) use introspection as the pathway to success.

Question 6

Most companies that embrace Business Communication 2.0

Accepted Answer

A) completely abandon the traditional approach to communication. 
B) will eventually return to a 1.0 approach,since the technology turns out to be too complicated for most employees. 
C) adopt a hybrid approach to communication,in which some messages follow the traditional model and others follow the 2.0 approach. 
D) adopt a downward communication model. 
E) follow a social model to communication. 
A) completely abandon the traditional approach to communication. 
B) will eventually return to a 1.0 approach,since the technology turns out to be too complicated for most employees. 
C) adopt a hybrid approach to communication,in which some messages follow the traditional model and others follow the 2.0 approach. 
D) adopt a downward communication model. 
E) follow a social model to communication.

Question 7

As social media prevents people from fully disengaging from work while allowing flexibility to meet personal and professional obligations,________ become(s)increasingly important.

Accepted Answer

A) nontraditional work models 
B) larger display screens 
C) 24/7 connectivity 
D) text messaging uniformity 
E) accelerometers 
A) nontraditional work models 
B) larger display screens 
C) 24/7 connectivity 
D) text messaging uniformity 
E) accelerometers

Question 8

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

You face an ethical dilemma when you mus

Question 9

The "information technology paradox" refers to

Accepted Answer

A) widespread confusion over how to utilize email and IM. 
B) the idea that technology has cut down interpersonal communication in business. 
C) the idea that the use of information technology can waste as much time as it saves. 
D) frustration surrounding incompatibility between Apple and Microsoft operating systems. 
E) none of the above. 
A) widespread confusion over how to utilize email and IM. 
B) the idea that technology has cut down interpersonal communication in business. 
C) the idea that the use of information technology can waste as much time as it saves. 
D) frustration surrounding incompatibility between Apple and Microsoft operating systems. 
E) none of the above.

Question 10

Ethics can be defined as not doing anything illegal.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following can result from the use of social networking sites used while at work?

Accepted Answer

A) sexual harassment lawsuits 
B) increased gamification 
C) increased productivity 
D) greater employee engagement 
E) increased hours on the job 
A) sexual harassment lawsuits 
B) increased gamification 
C) increased productivity 
D) greater employee engagement 
E) increased hours on the job

Question 12

How can the overuse or misuse of communication technology become a barrier to effective communication?

Accepted Answer

The overuse or misuse of commu

Question 13

Which of the following results in additional pressure on communication skills?

Accepted Answer

A) having great ideas 
B) rising higher within the organization 
C) connecting with decision-makers outside of your area of expertise 
D) established company networks 
E) the changing nature of employment 
A) having great ideas 
B) rising higher within the organization 
C) connecting with decision-makers outside of your area of expertise 
D) established company networks 
E) the changing nature of employment

Question 14

________ communication flows between departments to help employees share information,coordinate tasks,and solve complex problems.

Accepted Answer

A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal 
E) Circular 
A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal 
E) Circular

Question 15

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communi

Question 16

To become more user friendly,some companies have incorporated a ________ approach to technology.

Accepted Answer

A) customer first 
B) data first 
C) mobile first 
D) security first 
E) social media first 
A) customer first 
B) data first 
C) mobile first 
D) security first 
E) social media first

Question 17

An ________ involves making choice that's clearly unethical.

Accepted Answer

A) ethical lapse 
B) ethical slip 
C) ethical quandary 
D) ethical dilemma 
E) ethical decision 
A) ethical lapse 
B) ethical slip 
C) ethical quandary 
D) ethical dilemma 
E) ethical decision

Question 18

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying,but they don't affect communication.

Accepted Answer

A) True 
 B)False

Question 19

What is selective perception?

Accepted Answer

Selective perception is the pr

Question 20

Which of the following best describes the communication process?

Accepted Answer

A) transferring information and meaning 
B) listening actively 
C) writing messages 
D) speaking to others 
E) providing data that benefits the speaker 
A) transferring information and meaning 
B) listening actively 
C) writing messages 
D) speaking to others 
E) providing data that benefits the speaker

In the first step of the communication process,the sender

Define professionalism and list its six distinctive traits.

Plagiarism is only a problem in the classroom.In the business environment,it's just another term for information sharing.

The concept of ________ refers to the ability to relate to the needs of others,which is a vital characteristic of successful managers and leaders.

The 2.0 approach to business communication differs from the traditional approach because it encourages audiences to

Most companies that embrace Business Communication 2.0

As social media prevents people from fully disengaging from work while allowing flexibility to meet personal and professional obligations,________ become(s)increasingly important.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

The "information technology paradox" refers to

Ethics can be defined as not doing anything illegal.

Which of the following can result from the use of social networking sites used while at work?

How can the overuse or misuse of communication technology become a barrier to effective communication?

Which of the following results in additional pressure on communication skills?

________ communication flows between departments to help employees share information,coordinate tasks,and solve complex problems.

Briefly explain the nature and importance of the final phase in the communication process.

To become more user friendly,some companies have incorporated a ________ approach to technology.

An ________ involves making choice that's clearly unethical.

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying,but they don't affect communication.

What is selective perception?

Which of the following best describes the communication process?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters

Exam 1: Professional Communication in a Digital, social, mobile World

In the first step of the communication process,the sender

Define professionalism and list its six distinctive traits.

Plagiarism is only a problem in the classroom.In the business environment,it's just another term for information sharing.

The concept of ________ refers to the ability to relate to the needs of others,which is a vital characteristic of successful managers and leaders.

The 2.0 approach to business communication differs from the traditional approach because it encourages audiences to

Most companies that embrace Business Communication 2.0

As social media prevents people from fully disengaging from work while allowing flexibility to meet personal and professional obligations,________ become(s)increasingly important.

Briefly explain the difference between an ethical dilemma and an ethical lapse.

The "information technology paradox" refers to

Ethics can be defined as not doing anything illegal.

Which of the following can result from the use of social networking sites used while at work?

How can the overuse or misuse of communication technology become a barrier to effective communication?

Which of the following results in additional pressure on communication skills?

________ communication flows between departments to help employees share information,coordinate tasks,and solve complex problems.

Briefly explain the nature and importance of the final phase in the communication process.

To become more user friendly,some companies have incorporated a ________ approach to technology.

An ________ involves making choice that's clearly unethical.

Factors such as poor acoustics and uncomfortable meeting rooms can be annoying,but they don't affect communication.

What is selective perception?

Which of the following best describes the communication process?

Collaboration, interpersonal Communication, and Business Etiquette

Communication Challenges in a Diverse, global Marketplace

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Digital Channels

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing and Delivering Business Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, mechanics, and Usage

Filters