Exam 9: Writing Negative Messages

In a negative message,the explanation section should

When a crisis hits,corporate communicators should

When rejecting a request because of company policy,you should

List at least three guidelines that can help you avoid being accused of defamation.

If you're using the direct approach to deliver a negative message,

Explaining negative news in the body of your message

As a member of an online social network,the recommendations you write

One way to be tactful when giving your reasons for bad news is to

A crisis management plan should

A well-written buffer can

Social media and other communication technologies have created a major new challenge:

When the bad news appears to be a logical outcome of the reasons that precede it,the reader is more prepared to accept it.

Employees who engage in whistleblowing

When providing reasons and additional information for the bad news,the writer should

When you're writing a negative message,use ________ to take some of the sting out of the bad news and to help your reader accept the message and move forward.

Whether or not you should apologize when delivering bad news about transactions depends mainly on

Use the direct approach for negative messages,if the message will have a relatively minor impact on the audience.

Your communication goals should include ________ if you're sending bad news about transactions.

When terminating an employee,

You can use an agreement strategy to write an effective buffer statement if you