Question 1

Discuss the legal requirements that must be met by employers to avoid wrongful discharge.

Accepted Answer

Discipline practices must avoid the char

Question 2

Benjamin is an employee at Apex Inc.Recently,he was moved to a new work team to help in the development of a new product.Sam,his supervisor on the new team,describes the set of behaviors that other team members will expect of Benjamin.Benjamin,however,feels that these demands contradict the expectations set forth in his primary role at Apex.Which of the following situations is most likely to be the primary source of Benjamin's dissatisfaction about his role?

Accepted Answer

A)  Apex Inc.has brought together employees from different functions to form a team,leading to conflicting expectations. 
B)  Benjamin is involved in Apex Inc.'s grapevine communications channel. 
C)  Benjamin is unclear about his work methods because others have different ideas about work processes. 
D)  Apex Inc.has downsized recently,and employees' work is still going through quality checks. 
E)  Benjamin is unsure how Apex Inc.will evaluate his performance on this new work team. 
A)  Apex Inc.has brought together employees from different functions to form a team,leading to conflicting expectations. 
B)  Benjamin is involved in Apex Inc.'s grapevine communications channel. 
C)  Benjamin is unclear about his work methods because others have different ideas about work processes. 
D)  Apex Inc.has downsized recently,and employees' work is still going through quality checks. 
E)  Benjamin is unsure how Apex Inc.will evaluate his performance on this new work team.

Question 3

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Accepted Answer

A) True 
 B)False

Question 4

Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse?

Accepted Answer

A)  alternative dispute resolution 
B)  outplacement counseling 
C)  employee assistance program 
D)  progressive discipline program 
E)  request for proposal 
A)  alternative dispute resolution 
B)  outplacement counseling 
C)  employee assistance program 
D)  progressive discipline program 
E)  request for proposal

Question 6

Ricardo reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Ricardo fired another employee for being drunk at work.The employees under Ricardo can conclude a lack of _____ in dealing with employees being drunk at work.

Accepted Answer

A)  benchmarking 
B)  outcome fairness 
C)  summary dismissal 
D)  downsizing 
E)  onboarding 
A)  benchmarking 
B)  outcome fairness 
C)  summary dismissal 
D)  downsizing 
E)  onboarding

Question 7

After an organization downsizes,it may expect much of its remaining employees.This high expectation and demand occur in a state of _____ for the employees.

Accepted Answer

A)  role autonomy 
B)  role carve-out 
C)  role underload 
D)  role distance 
E)  role overload 
A)  role autonomy 
B)  role carve-out 
C)  role underload 
D)  role distance 
E)  role overload

Question 8

The principles of justice convey that the organization must prepare for problems by establishing a formal discipline process in which the consequences become severe if the employee repeats the offense.

Accepted Answer

A) True 
 B)False

Question 9

The board of directors of LiveCrop Industries is worried about company theft and decides to institute an immediate search of the employees on the job.However,the head of the HR department,Heidi,believes that doing so could maximize the likelihood of a lawsuit due to privacy concerns.Which of the following would strengthen Heidi's belief?

Accepted Answer

A)  if the search is a random one,and it is clarified that no one has been accused of misdeeds 
B)  if the search policies and consequences have been publicized 
C)  if the search is done only after gathering consent from employees 
D)  if the search is done only on employees and not supervisors 
E)  if the search information is shared only with those who need it 
A)  if the search is a random one,and it is clarified that no one has been accused of misdeeds 
B)  if the search policies and consequences have been publicized 
C)  if the search is done only after gathering consent from employees 
D)  if the search is done only on employees and not supervisors 
E)  if the search information is shared only with those who need it

Question 10

Which of the following has the main responsibility of developing a formal discipline process for the workplace?

Accepted Answer

A)  human resource department 
B)  outplacement counselors 
C)  legal department 
D)  sales force 
E)  arbitrators 
A)  human resource department 
B)  outplacement counselors 
C)  legal department 
D)  sales force 
E)  arbitrators

Question 11

When conducting a workplace search,employers can act fairly and minimize the likelihood of a lawsuit by

Accepted Answer

A)  hushing the company's search policies prior to the search. 
B)  searching employees' workplace without their knowledge. 
C)  using non-company personnel to conduct the search. 
D)  conducting random searches with or without a probable cause. 
E)  justifying that the organization has work rules that provide for searches. 
A)  hushing the company's search policies prior to the search. 
B)  searching employees' workplace without their knowledge. 
C)  using non-company personnel to conduct the search. 
D)  conducting random searches with or without a probable cause. 
E)  justifying that the organization has work rules that provide for searches.

Question 12

Johanna,a professional counselor,was recently asked to talk to an ex-employee of Highlanders Corp. ,a manufacturing company,about his performance issues.Johanna talked to this ex-employee about his grief and fear,as well as some strategies for finding a new job.Which of the following roles is Johanna performing?

Accepted Answer

A)  CEO of Highlanders Corp. 
B)  mediator 
C)  arbitrator 
D)  outplacement counselor 
E)  volunteer at Highlanders Corp.'s employee assistance program 
A)  CEO of Highlanders Corp. 
B)  mediator 
C)  arbitrator 
D)  outplacement counselor 
E)  volunteer at Highlanders Corp.'s employee assistance program

Question 13

If employers covered by the _____ do not notify the employees (and their union,if applicable)of layoffs,they may have to offer back pay and fringe benefits and pay penalties as well.

Accepted Answer

A)  Davis-Bacon Act 
B)  Workers' Adjustment Retraining and Notification Act 
C)  Right-to-Work Act 
D)  Employee Free Choice Act 
E)  Fair Labor Standards Act 
A)  Davis-Bacon Act 
B)  Workers' Adjustment Retraining and Notification Act 
C)  Right-to-Work Act 
D)  Employee Free Choice Act 
E)  Fair Labor Standards Act

Question 14

Mark,a highly skilled technician,has been one of the most productive employee at Swenovo Inc.But after the company went through a downsizing effort,Mark has taken on many more responsibilities and is struggling to keep up.What is the most likely consequence of this situation?

Accepted Answer

A)  Mark experiences role conflict and becomes confused about what to do. 
B)  Mark experiences role conflict because Swenovo asks him to transfer to a position overseas. 
C)  Mark wonders how Swenovo will evaluate his performance,so he asks for a transfer. 
D)  Mark experiences role overload and becomes dissatisfied with his job. 
E)  Mark places the responsibility for maintaining positive relationships on his direct supervisor. 
A)  Mark experiences role conflict and becomes confused about what to do. 
B)  Mark experiences role conflict because Swenovo asks him to transfer to a position overseas. 
C)  Mark wonders how Swenovo will evaluate his performance,so he asks for a transfer. 
D)  Mark experiences role overload and becomes dissatisfied with his job. 
E)  Mark places the responsibility for maintaining positive relationships on his direct supervisor.

Question 15

Distinguish between involuntary and voluntary turnover,and give examples of each.

Accepted Answer

Organizations must try to ensure that go

Question 16

Which of the following is an example of an alternative dispute resolution method?

Accepted Answer

A)  carve-out 
B)  employment assistance programs 
C)  benchmarking 
D)  arbitration 
E)  outplacement counseling 
A)  carve-out 
B)  employment assistance programs 
C)  benchmarking 
D)  arbitration 
E)  outplacement counseling

Question 17

With which of the following steps does the progressive discipline process end?

Accepted Answer

A)  a written warning and a threat of temporary suspension 
B)  an unofficial spoken warning 
C)  an official written warning 
D)  temporary suspension and a written notice 
E)  termination 
A)  a written warning and a threat of temporary suspension 
B)  an unofficial spoken warning 
C)  an official written warning 
D)  temporary suspension and a written notice 
E)  termination

Question 18

Armando,a manager at a top engineering company,believes he can hire a few employees by promising them job security and later terminating them if business slows down.On what grounds could such a termination be considered a wrongful discharge?

Accepted Answer

A)  Desperate times call for desperate measures. 
B)  The terminations deviate from the promise of job security in the work agreement. 
C)  The company overpaid the terminated employees. 
D)  The company has policies for handling misbehavior. 
E)  The company is under financial constraints and,at times,has to layoff employees. 
A)  Desperate times call for desperate measures. 
B)  The terminations deviate from the promise of job security in the work agreement. 
C)  The company overpaid the terminated employees. 
D)  The company has policies for handling misbehavior. 
E)  The company is under financial constraints and,at times,has to layoff employees.

Question 19

The open-door policy is an example of alternative dispute resolution.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?

Accepted Answer

A)  mediation 
B)  behavioral modeling 
C)  open-door policy 
D)  fair representation 
E)  peer review system 
A)  mediation 
B)  behavioral modeling 
C)  open-door policy 
D)  fair representation 
E)  peer review system

Discuss the legal requirements that must be met by employers to avoid wrongful discharge.

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse?

Ricardo reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Ricardo fired another employee for being drunk at work.The employees under Ricardo can conclude a lack of _____ in dealing with employees being drunk at work.

After an organization downsizes,it may expect much of its remaining employees.This high expectation and demand occur in a state of _____ for the employees.

The principles of justice convey that the organization must prepare for problems by establishing a formal discipline process in which the consequences become severe if the employee repeats the offense.

Which of the following has the main responsibility of developing a formal discipline process for the workplace?

When conducting a workplace search,employers can act fairly and minimize the likelihood of a lawsuit by

If employers covered by the _____ do not notify the employees (and their union,if applicable)of layoffs,they may have to offer back pay and fringe benefits and pay penalties as well.

Mark,a highly skilled technician,has been one of the most productive employee at Swenovo Inc.But after the company went through a downsizing effort,Mark has taken on many more responsibilities and is struggling to keep up.What is the most likely consequence of this situation?

Distinguish between involuntary and voluntary turnover,and give examples of each.

Which of the following is an example of an alternative dispute resolution method?

With which of the following steps does the progressive discipline process end?

Armando,a manager at a top engineering company,believes he can hire a few employees by promising them job security and later terminating them if business slows down.On what grounds could such a termination be considered a wrongful discharge?

The open-door policy is an example of alternative dispute resolution.

Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Creating and Maintaining High-Performance Organizations

Managing Employees Performance

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

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Exam 11: Separating and Retaining Employees

Discuss the legal requirements that must be met by employers to avoid wrongful discharge.

Outcome fairness involves the ends of a discipline process,while procedural and interactional justice focus on the means to those ends.

Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

Which of the following terms refers to a referral service that employees can make use of to pursue professional treatment for emotional problems or substance abuse?

Ricardo reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Ricardo fired another employee for being drunk at work.The employees under Ricardo can conclude a lack of _____ in dealing with employees being drunk at work.

After an organization downsizes,it may expect much of its remaining employees.This high expectation and demand occur in a state of _____ for the employees.

The principles of justice convey that the organization must prepare for problems by establishing a formal discipline process in which the consequences become severe if the employee repeats the offense.

Which of the following has the main responsibility of developing a formal discipline process for the workplace?

When conducting a workplace search,employers can act fairly and minimize the likelihood of a lawsuit by

If employers covered by the _____ do not notify the employees (and their union,if applicable)of layoffs,they may have to offer back pay and fringe benefits and pay penalties as well.

Mark,a highly skilled technician,has been one of the most productive employee at Swenovo Inc.But after the company went through a downsizing effort,Mark has taken on many more responsibilities and is struggling to keep up.What is the most likely consequence of this situation?

Distinguish between involuntary and voluntary turnover,and give examples of each.

Which of the following is an example of an alternative dispute resolution method?

With which of the following steps does the progressive discipline process end?

Armando,a manager at a top engineering company,believes he can hire a few employees by promising them job security and later terminating them if business slows down.On what grounds could such a termination be considered a wrongful discharge?

The open-door policy is an example of alternative dispute resolution.

Which of the following types of alternative dispute resolution functions well only to the extent that employees trust management and managers who hear complaints listen and are able to act?

Managing Human Resources

Trends in Human Resource Management

Providing Equal Employment Opportunity and a Safe Workplace

Analyzing Work and Designing Jobs

Planning for and Recruiting Human Resources

Selecting Employees and Placing Them in Jobs

Training Employees

Developing Employees for Future Success

Creating and Maintaining High-Performance Organizations

Managing Employees Performance

Establishing a Pay Structure

Recognizing Employee Contributions With Pay

Providing Employee Benefits

Collective Bargaining and Labor Relations

Managing Human Resources Globally

Filters