Question 1

In a task analysis record form, there are six types of information. Which of the following is one of the six?

Accepted Answer

A)  The immediate supervisor of the task 
B)  Other activities related to the main task 
C)  Conditions under which a task is performed 
D)  The compensation range for the task 
E)  Safety issues related to the task 
A)  The immediate supervisor of the task 
B)  Other activities related to the main task 
C)  Conditions under which a task is performed 
D)  The compensation range for the task 
E)  Safety issues related to the task

Question 2

How do some organizations commence with orientation activity for the first day of employment as described in your text?

Accepted Answer

A)  Inviting new employees to meet with mentors 
B)  Sending newsletters to and hosting dinners for new employees 
C)  Online training so the employee learns about the company and their job 
D)  Bringing employees to a remote location for bonding a cultural socialization 
E)  Providing company products to new employees to use and become familiar with 
A)  Inviting new employees to meet with mentors 
B)  Sending newsletters to and hosting dinners for new employees 
C)  Online training so the employee learns about the company and their job 
D)  Bringing employees to a remote location for bonding a cultural socialization 
E)  Providing company products to new employees to use and become familiar with

Question 3

Training focuses on future performance and development focuses on current performance.

Accepted Answer

A) True 
 B)False

Question 4

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

Accepted Answer

A) True 
 B)False

Question 5

What is the process of teaching new employees the basic skills they need to perform their jobs?

Accepted Answer

A)  Recruiting 
B)  Training 
C)  Orientation 
D)  Managing 
E)  Coaching 
A)  Recruiting 
B)  Training 
C)  Orientation 
D)  Managing 
E)  Coaching

Question 6

An instructor shows a supervisor her presentation slides that will show employees how to use a new machine. The supervisor suggests a few changes to make the information more clear. Which step in the training process is this most related to?

Accepted Answer

A)  Needs analysis 
B)  Training evaluation 
C)  Instructional design 
D)  Implementation 
E)  Validation 
A)  Needs analysis 
B)  Training evaluation 
C)  Instructional design 
D)  Implementation 
E)  Validation

Question 7

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following?

Accepted Answer

A)  Immersion 
B)  Affirmation 
C)  Declaration 
D)  Socialization 
E)  Culturization 
A)  Immersion 
B)  Affirmation 
C)  Declaration 
D)  Socialization 
E)  Culturization

Question 8

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as which of the following?

Accepted Answer

A)  Input for Markov analysis 
B)  Performance analysis techniques 
C)  A benchmark for evaluating the success of the training program 
D)  Orientation topics for new hirees 
E)  Data for the task analysis record form data 
A)  Input for Markov analysis 
B)  Performance analysis techniques 
C)  A benchmark for evaluating the success of the training program 
D)  Orientation topics for new hirees 
E)  Data for the task analysis record form data

Question 9

What must occur before a training program can be implemented by professional trainers?

Accepted Answer

A)  The program cost must be calculated. 
B)  The program must be evaluated. 
C)  The program must be validated. 
D)  The professional trainer must approve the program. 
E)  The program must go through a series of test runs. 
A)  The program cost must be calculated. 
B)  The program must be evaluated. 
C)  The program must be validated. 
D)  The professional trainer must approve the program. 
E)  The program must go through a series of test runs.

Question 10

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as

Accepted Answer

A)  on-the-job training. 
B)  actual training. 
C)  off-the-job training. 
D)  vestibule or simulated training. 
E)  programmed learning. 
A)  on-the-job training. 
B)  actual training. 
C)  off-the-job training. 
D)  vestibule or simulated training. 
E)  programmed learning.

Question 11

What is a learning organization?

Accepted Answer

A)  An organization that provides services to help companies at create, acquire, and transfer knowledge and modify its behaviour to reflect new knowledge and insights 
B)  An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights 
C)  An organization skilled at creating, acquiring, and transferring knowledge via online educational tools 
D)  An organization that teaches students and workers about creating, acquiring, and transferring knowledge to make themselves more productive 
E)  An organization skilled at creating, acquiring, and transferring knowledge to employees that have practical experience but lack post secondary education 
A)  An organization that provides services to help companies at create, acquire, and transfer knowledge and modify its behaviour to reflect new knowledge and insights 
B)  An organization skilled at creating, acquiring, and transferring knowledge and at modifying its behaviour to reflect new knowledge and insights 
C)  An organization skilled at creating, acquiring, and transferring knowledge via online educational tools 
D)  An organization that teaches students and workers about creating, acquiring, and transferring knowledge to make themselves more productive 
E)  An organization skilled at creating, acquiring, and transferring knowledge to employees that have practical experience but lack post secondary education

Question 12

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

Accepted Answer

A)  electronic performance support system. 
B)  customer support system. 
C)  solution support system. 
D)  product specifications support system. 
E)  instruction and specification system. 
A)  electronic performance support system. 
B)  customer support system. 
C)  solution support system. 
D)  product specifications support system. 
E)  instruction and specification system.

Question 13

A technique for determining the training needs of current employees is

Accepted Answer

A)  questionnaires. 
B)  task analysis. 
C)  training analysis. 
D)  motivation analysis. 
E)  performance analysis. 
A)  questionnaires. 
B)  task analysis. 
C)  training analysis. 
D)  motivation analysis. 
E)  performance analysis.

Question 14

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following?

Accepted Answer

A)  Ensuring employees understand the corporate culture so he or she can change or behaviour to fit in 
B)  Bring to light the company's code of ethics and rules about harassment 
C)  Ensure each employee understands the employer's facility for whistle blowing and consequences for unethical actions 
D)  Setting employee goals to establish a foundation for ongoing performance management 
E)  Providing employees clear career paths so they know how they will progress through the organization and over what period of time 
A)  Ensuring employees understand the corporate culture so he or she can change or behaviour to fit in 
B)  Bring to light the company's code of ethics and rules about harassment 
C)  Ensure each employee understands the employer's facility for whistle blowing and consequences for unethical actions 
D)  Setting employee goals to establish a foundation for ongoing performance management 
E)  Providing employees clear career paths so they know how they will progress through the organization and over what period of time

Question 15

Newly hired or promoted executives typically do not participate in formal orientation activities.

Accepted Answer

A) True 
 B)False

Question 16

A technique for determining the training needs of newly-hired employees is

Accepted Answer

A)  task analysis. 
B)  observations. 
C)  personnel records. 
D)  performance analysis. 
E)  reviewing resumes. 
A)  task analysis. 
B)  observations. 
C)  personnel records. 
D)  performance analysis. 
E)  reviewing resumes.

Question 17

Training is essentially which of the following?

Accepted Answer

A)  Testing process 
B)  Technical process 
C)  Learning process 
D)  Planning process 
E)  Validation process 
A)  Testing process 
B)  Technical process 
C)  Learning process 
D)  Planning process 
E)  Validation process

Question 18

There are three ways described in the text to evaluate on orientation program. What is one of these ways?

Accepted Answer

A)  Regression analysis 
B)  Case studies 
C)  Cost/benefit analysis 
D)  Quality circles 
E)  Markov analysis 
A)  Regression analysis 
B)  Case studies 
C)  Cost/benefit analysis 
D)  Quality circles 
E)  Markov analysis

Question 19

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?

Accepted Answer

A)  Programmed learning 
B)  Responsive learning 
C)  Immediate feedback learning 
D)  Systematic learning 
E)  On-the-job training 
A)  Programmed learning 
B)  Responsive learning 
C)  Immediate feedback learning 
D)  Systematic learning 
E)  On-the-job training

Question 20

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

Accepted Answer

A)  computer program training. 
B)  videoconferencing. 
C)  programmed learning. 
D)  on-the-job training. 
E)  job instruction training. 
A)  computer program training. 
B)  videoconferencing. 
C)  programmed learning. 
D)  on-the-job training. 
E)  job instruction training.

In a task analysis record form, there are six types of information. Which of the following is one of the six?

How do some organizations commence with orientation activity for the first day of employment as described in your text?

Training focuses on future performance and development focuses on current performance.

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

What is the process of teaching new employees the basic skills they need to perform their jobs?

An instructor shows a supervisor her presentation slides that will show employees how to use a new machine. The supervisor suggests a few changes to make the information more clear. Which step in the training process is this most related to?

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following?

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as which of the following?

What must occur before a training program can be implemented by professional trainers?

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as

What is a learning organization?

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

A technique for determining the training needs of current employees is

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following?

Newly hired or promoted executives typically do not participate in formal orientation activities.

A technique for determining the training needs of newly-hired employees is

Training is essentially which of the following?

There are three ways described in the text to evaluate on orientation program. What is one of these ways?

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 8: Onboarding and Training

In a task analysis record form, there are six types of information. Which of the following is one of the six?

How do some organizations commence with orientation activity for the first day of employment as described in your text?

Training focuses on future performance and development focuses on current performance.

About two-thirds of industrial training results from day-to-day unplanned interactions between colleagues at work.

What is the process of teaching new employees the basic skills they need to perform their jobs?

An instructor shows a supervisor her presentation slides that will show employees how to use a new machine. The supervisor suggests a few changes to make the information more clear. Which step in the training process is this most related to?

The on-going process of instilling in all employees the prevailing attitudes, standards, values, and patterns of behaviour that are expected by the organization and its departments is called which of the following?

Training objectives provide a focus for the efforts of the trainer and the trainees, as well as which of the following?

What must occur before a training program can be implemented by professional trainers?

A training technique in which trainees are taken off-site to learn using the actual or simulated equipment they will use on-the-job is known as

What is a learning organization?

Harveer works for a call centre for a cell phone company. When a customer calls for help Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it. What is this an example of

A technique for determining the training needs of current employees is

You have been hired as the new executive director of a child and family services agency and are considering implementing an employee orientation program at this organization. The primary benefit that this new program will likely bring to the organization is which of the following?

Newly hired or promoted executives typically do not participate in formal orientation activities.

A technique for determining the training needs of newly-hired employees is

Training is essentially which of the following?

There are three ways described in the text to evaluate on orientation program. What is one of these ways?

A systematic method of training that is used for teaching job skills involving presenting questions or facts, allowing the trainee to respond, and giving the trainee immediate feedback on the accuracy of his/her answers, is known as which of the following?

A training method that joins two or more distant groups using a combination of audio and visual equipment is called

The Strategic Role of Human Resources Management

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Career and Management Deveopment

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters