Question 1

After a task is learned, what is most often needed to enable the trainee to perform the task at the appropriate speed?

Accepted Answer

A)  Trainee feedback 
B)  Additional training 
C)  Time and repetition 
D)  Ongoing task analysis 
A)  Trainee feedback 
B)  Additional training 
C)  Time and repetition 
D)  Ongoing task analysis

Question 2

Staff input, exit interviews, and inspection score results are three tools managers can use to help

Accepted Answer

A)  create job descriptions. 
B)  determine training needs. 
C)  assess productivity standards. 
D)  estimate training program costs. 
A)  create job descriptions. 
B)  determine training needs. 
C)  assess productivity standards. 
D)  estimate training program costs.

Question 3

Properly developed performance standards for a list of tasks identify the

Accepted Answer

A)  costs of completing each task. 
B)  way each task is to be completed. 
C)  training times required to learn each task. 
D)  quality and quantity outputs for each task. 
A)  costs of completing each task. 
B)  way each task is to be completed. 
C)  training times required to learn each task. 
D)  quality and quantity outputs for each task.

Question 4

Effective training programs may need to be modified based on a trainee's

Accepted Answer

A)  pay rates. 
B)  scheduled days off. 
C)  cultural backgrounds. 
D)  interest in advancing within the organization. 
A)  pay rates. 
B)  scheduled days off. 
C)  cultural backgrounds. 
D)  interest in advancing within the organization.

Question 5

Good communicators recognize that body language

Accepted Answer

A)  is an effective method of communication. 
B)  is an ineffective method of communication. 
C)  usually goes unnoticed by newer employees. 
D)  usually goes unnoticed by experienced employees. 
A)  is an effective method of communication. 
B)  is an ineffective method of communication. 
C)  usually goes unnoticed by newer employees. 
D)  usually goes unnoticed by experienced employees.

After a task is learned, what is most often needed to enable the trainee to perform the task at the appropriate speed?

Staff input, exit interviews, and inspection score results are three tools managers can use to help

Properly developed performance standards for a list of tasks identify the

Effective training programs may need to be modified based on a trainee's

Good communicators recognize that body language

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters

Exam 6: Planning Training Programs

After a task is learned, what is most often needed to enable the trainee to perform the task at the appropriate speed?

Staff input, exit interviews, and inspection score results are three tools managers can use to help

Properly developed performance standards for a list of tasks identify the

Effective training programs may need to be modified based on a trainee's

Good communicators recognize that body language

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters