Question 1

Which of the following statements is true regarding print text and online text?

Accepted Answer

A)  Online text uses fragments and abbreviations more frequently than print text. 
B)  Online text forces readers to read end to end, unlike in print where pages can be skipped. 
C)  Online text incorporates less information compared to print text in the same space. 
D)  Print text tends to be nonlinear while online text tends to be linear. 
E)  Print text can produce comprehensive data more concisely than online documents. 
A)  Online text uses fragments and abbreviations more frequently than print text. 
B)  Online text forces readers to read end to end, unlike in print where pages can be skipped. 
C)  Online text incorporates less information compared to print text in the same space. 
D)  Print text tends to be nonlinear while online text tends to be linear. 
E)  Print text can produce comprehensive data more concisely than online documents.

Question 2

The "Bcc" field in an email message stands for "backup confidential copy."

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about the different stages involved in the writing process?

Accepted Answer

A)  Business writers should think of the three stages as strictly chronological or separate. 
B)  The stages involved in the writing process are not recursive. 
C)  Novice business writers should spend roughly a third of their writing time in each of the three stages. 
D)  The revising stage of the writing process becomes redundant when a message is well drafted. 
E)  Skipping the planning stage saves time and makes the writing process more efficient. 
A)  Business writers should think of the three stages as strictly chronological or separate. 
B)  The stages involved in the writing process are not recursive. 
C)  Novice business writers should spend roughly a third of their writing time in each of the three stages. 
D)  The revising stage of the writing process becomes redundant when a message is well drafted. 
E)  Skipping the planning stage saves time and makes the writing process more efficient.

Question 4

Regarding the writing process, which of the following steps is typically included as part of the planning process?

Accepted Answer

A)  Revising your content 
B)  Determining your goals 
C)  Editing your language 
D)  Proofreading your documents 
E)  Getting feedback from others 
A)  Revising your content 
B)  Determining your goals 
C)  Editing your language 
D)  Proofreading your documents 
E)  Getting feedback from others

Question 5

In which of the following cases will the direct order plan of organizing information be most effective?

Accepted Answer

A)  In a letter to the parents of a student regarding his poor academic performance 
B)  In an email to an employee informing him about his dismissal 
C)  In an email to a client who has requested the shipping details for a purchased product 
D)  In an email to a supplier informing the party about the organization's plan of switching to a different supplier 
E)  In a letter to a customer apologizing for the delay in delivering a shipment 
A)  In a letter to the parents of a student regarding his poor academic performance 
B)  In an email to an employee informing him about his dismissal 
C)  In an email to a client who has requested the shipping details for a purchased product 
D)  In an email to a supplier informing the party about the organization's plan of switching to a different supplier 
E)  In a letter to a customer apologizing for the delay in delivering a shipment

Question 6

Explain how personal usage of social media differs from business usage.

Accepted Answer

Social media sites are used by individua

Question 7

Which of the following is true of written communication?

Accepted Answer

A)  The punctuation used in written communication is characteristic of the object or concept that it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept that they represent. 
C)  Representing something in words is relatively easier than representing it with a photograph. 
D)  In written communication, writers cannot rely on their tone of voice to make up for ambiguous wording. 
E)  Writing is, in every way, less difficult to do well than other kinds of communication. 
A)  The punctuation used in written communication is characteristic of the object or concept that it represents. 
B)  The alphabets used in written communication are characteristic of the object or concept that they represent. 
C)  Representing something in words is relatively easier than representing it with a photograph. 
D)  In written communication, writers cannot rely on their tone of voice to make up for ambiguous wording. 
E)  Writing is, in every way, less difficult to do well than other kinds of communication.

Question 8

Which of the following is true about the revision stage of the writing process?

Accepted Answer

A)  At this stage, a writer checks whether he has included all the necessary information in his message. 
B)  This stage is independent of the other two stages in the writing process. 
C)  This stage is not necessary, and can be omitted, when the message is well drafted. 
D)  All preliminary decisions regarding the document's format or visual design are made at this stage. 
E)  At this stage, the writer must choose an appropriate form of communication for his message. 
A)  At this stage, a writer checks whether he has included all the necessary information in his message. 
B)  This stage is independent of the other two stages in the writing process. 
C)  This stage is not necessary, and can be omitted, when the message is well drafted. 
D)  All preliminary decisions regarding the document's format or visual design are made at this stage. 
E)  At this stage, the writer must choose an appropriate form of communication for his message.

Question 9

The memos' function of communicating within a business has been largely replaced by email.

Accepted Answer

A) True 
 B)False

Question 10

The direct order plan of organizing information will be the most effective in writing _____.

Accepted Answer

A)  an email to employees announcing mandatory evening and weekend overtime 
B)  an email to a pharmaceutical company informing it of the termination of its license 
C)  a memo to an employee informing him of his dismissal from the company 
D)  an email to the HR manager asking her how to access the new forms for reporting vacation time 
E)  a letter to a client apologizing for a late payment 
A)  an email to employees announcing mandatory evening and weekend overtime 
B)  an email to a pharmaceutical company informing it of the termination of its license 
C)  a memo to an employee informing him of his dismissal from the company 
D)  an email to the HR manager asking her how to access the new forms for reporting vacation time 
E)  a letter to a client apologizing for a late payment

Question 11

Explain the inverted pyramid structure of organizing Web pages and list some common design elements that can be applied in Web pages.

Accepted Answer

In the inverted pyramid structure of org

Question 12

With respect to the email format, Cc stands for _____.

Accepted Answer

A)  customer copy 
B)  check correction 
C)  company copy 
D)  client conformation 
E)  courtesy copy 
A)  customer copy 
B)  check correction 
C)  company copy 
D)  client conformation 
E)  courtesy copy

Question 13

Businesses use text messaging primarily for data reporting purposes.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements is true about emails?

Accepted Answer

A)  There is a limitation on the number of characters a writer can use in an email. 
B)  Because of their low speeds and high costs, emails have been replaced by memorandums. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Emails cannot be easily forwarded and hence offer a great deal of confidentiality. 
E)  Emails are the least widely used means of written communication at workplace. 
A)  There is a limitation on the number of characters a writer can use in an email. 
B)  Because of their low speeds and high costs, emails have been replaced by memorandums. 
C)  Emails can be archived and filed for easy access to a written record of correspondence. 
D)  Emails cannot be easily forwarded and hence offer a great deal of confidentiality. 
E)  Emails are the least widely used means of written communication at workplace.

Question 15

While typing a text message, Mike uses the emoticon ":-0". This emoticon indicates that Mike is _____.

Accepted Answer

A)  laughing 
B)  frowning 
C)  winking 
D)  Smiling 
E)  yelling 
A)  laughing 
B)  frowning 
C)  winking 
D)  Smiling 
E)  yelling

Question 16

Discuss how business letters have evolved over the years.

Accepted Answer

Letters are the oldest form of business

Question 17

Which of the following statements is true about the planning stage of the writing process?

Accepted Answer

A)  The planning stage is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and skip the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  This stage involves the convergence of a writer's business goals with his writing goals. 
E)  A business writer should spend more time on planning and skip revising. 
A)  The planning stage is the last stage in the writing process. 
B)  A business writer should spend more time on drafting and skip the planning stage. 
C)  The planning stage is independent of the drafting stage. 
D)  This stage involves the convergence of a writer's business goals with his writing goals. 
E)  A business writer should spend more time on planning and skip revising.

Question 18

Which of the following is the best practice to be followed when writing messages?

Accepted Answer

A)  Organizing information in the order that will draw the most positive reaction from your readers 
B)  Gathering information through formal research rather than relying on memory or imagination 
C)  Analyzing your audience early in the planning process before determining the goal of your message 
D)  Presenting information that you think could run the risk of evoking a negative response at the beginning of your message 
E)  Ensuring that your business goals and writing goals are disparate and do not influence each other 
A)  Organizing information in the order that will draw the most positive reaction from your readers 
B)  Gathering information through formal research rather than relying on memory or imagination 
C)  Analyzing your audience early in the planning process before determining the goal of your message 
D)  Presenting information that you think could run the risk of evoking a negative response at the beginning of your message 
E)  Ensuring that your business goals and writing goals are disparate and do not influence each other

Question 19

Which of the following is true about memos or memorandums?

Accepted Answer

A)  Memos, at present, are used instead of emails as a means of communicating within a business. 
B)  Memos are primarily used to communicate with external audiences. 
C)  Memos have the same form as other messages. 
D)  Memos generally use casual or informal language. 
E)  Memos are especially useful for communicating with employees who use computers in their work. 
A)  Memos, at present, are used instead of emails as a means of communicating within a business. 
B)  Memos are primarily used to communicate with external audiences. 
C)  Memos have the same form as other messages. 
D)  Memos generally use casual or informal language. 
E)  Memos are especially useful for communicating with employees who use computers in their work.

Question 20

The high-costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Accepted Answer

A) True 
 B)False

Which of the following statements is true regarding print text and online text?

The "Bcc" field in an email message stands for "backup confidential copy."

Which of the following is true about the different stages involved in the writing process?

Regarding the writing process, which of the following steps is typically included as part of the planning process?

In which of the following cases will the direct order plan of organizing information be most effective?

Explain how personal usage of social media differs from business usage.

Which of the following is true of written communication?

Which of the following is true about the revision stage of the writing process?

The memos' function of communicating within a business has been largely replaced by email.

The direct order plan of organizing information will be the most effective in writing _____.

Explain the inverted pyramid structure of organizing Web pages and list some common design elements that can be applied in Web pages.

With respect to the email format, Cc stands for _____.

Businesses use text messaging primarily for data reporting purposes.

Which of the following statements is true about emails?

While typing a text message, Mike uses the emoticon ":-0". This emoticon indicates that Mike is _____.

Discuss how business letters have evolved over the years.

Which of the following statements is true about the planning stage of the writing process?

Which of the following is the best practice to be followed when writing messages?

Which of the following is true about memos or memorandums?

The high-costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Communicating in the Workplace

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 2: Understanding the Writing Process and the Main Forms of Business Messages

Which of the following statements is true regarding print text and online text?

The "Bcc" field in an email message stands for "backup confidential copy."

Which of the following is true about the different stages involved in the writing process?

Regarding the writing process, which of the following steps is typically included as part of the planning process?

In which of the following cases will the direct order plan of organizing information be most effective?

Explain how personal usage of social media differs from business usage.

Which of the following is true of written communication?

Which of the following is true about the revision stage of the writing process?

The memos' function of communicating within a business has been largely replaced by email.

The direct order plan of organizing information will be the most effective in writing _____.

Explain the inverted pyramid structure of organizing Web pages and list some common design elements that can be applied in Web pages.

With respect to the email format, Cc stands for _____.

Businesses use text messaging primarily for data reporting purposes.

Which of the following statements is true about emails?

While typing a text message, Mike uses the emoticon ":-0". This emoticon indicates that Mike is _____.

Discuss how business letters have evolved over the years.

Which of the following statements is true about the planning stage of the writing process?

Which of the following is the best practice to be followed when writing messages?

Which of the following is true about memos or memorandums?

The high-costs associated with using email are the reason why most businesses do not use it for communicating with their internal audiences.

Communicating in the Workplace

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters