Question 1

In today's business world, _____ are the most widely used form of written communication.

Accepted Answer

A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails 
A)  text messages 
B)  instant messages 
C)  letters 
D)  memos 
E)  emails

Question 2

Each person's way of developing a piece of writing for a given situation is unique.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following forms of communication places a strong emphasis on brevity?

Accepted Answer

A)  Emails 
B)  Text messages 
C)  Letters 
D)  Memos 
E)  White papers 
A)  Emails 
B)  Text messages 
C)  Letters 
D)  Memos 
E)  White papers

Question 4

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. After determining the purpose of his message, which of the following steps should Alex take next in planning his message?

Accepted Answer

A)  Alex should analyze and organize the information. 
B)  Alex should analyze his audience. 
C)  Alex should choose an appropriate channel. 
D)  Alex should gather information. 
E)  Alex should choose a document format. 
A)  Alex should analyze and organize the information. 
B)  Alex should analyze his audience. 
C)  Alex should choose an appropriate channel. 
D)  Alex should gather information. 
E)  Alex should choose a document format.

Question 5

The similarity between casual language and informal language is that _____.

Accepted Answer

A)  they do not use personal pronouns 
B)  they have the effect of conversation 
C)  they do not use colloquialisms 
D)  they are primarily used to communicate with unknown external audiences 
E)  they avoid using contractions 
A)  they do not use personal pronouns 
B)  they have the effect of conversation 
C)  they do not use colloquialisms 
D)  they are primarily used to communicate with unknown external audiences 
E)  they avoid using contractions

Question 6

In which of the following cases will the indirect order plan of organizing information be most effective?

Accepted Answer

A)  In an automated email response to emails sent to a work email ID 
B)  In a letter to a government official requesting the renewal of one's work permit 
C)  In an email to a supplier asking for a fresh supply of raw materials 
D)  In an email to a supplier about the organization's plan of switching to a different supplier 
E)  In an email containing the weekly newsletter which describes the activities of the organization 
A)  In an automated email response to emails sent to a work email ID 
B)  In a letter to a government official requesting the renewal of one's work permit 
C)  In an email to a supplier asking for a fresh supply of raw materials 
D)  In an email to a supplier about the organization's plan of switching to a different supplier 
E)  In an email containing the weekly newsletter which describes the activities of the organization

Question 7

Memorandums tend to use casual or informal language.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true about the process of writing?

Accepted Answer

A)  The stages involved in the writing process are strictly chronological. 
B)  Preparing to write and improving what you have written are not as critical to success as the drafting stage. 
C)  Writers should spend most of their time on drafting and little time on the other two stages, planning and revising. 
D)  The stages involved in the process of writing are independent of one another. 
E)  The three stages involved in the process of writing are recursive and interrelated. 
A)  The stages involved in the writing process are strictly chronological. 
B)  Preparing to write and improving what you have written are not as critical to success as the drafting stage. 
C)  Writers should spend most of their time on drafting and little time on the other two stages, planning and revising. 
D)  The stages involved in the process of writing are independent of one another. 
E)  The three stages involved in the process of writing are recursive and interrelated.

Question 9

List and explain the different stages in the revising process of a message.

Accepted Answer

The different stages in the revising pro

Question 10

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

Accepted Answer

A) True 
 B)False

Question 11

The style of organizing Web pages such that the most important point is presented first, followed by supporting information, and then by the historical or background information is known as the _____ pyramid style.

Accepted Answer

A)  vertical 
B)  resting 
C)  horizontal 
D)  oblique 
E)  inverted 
A)  vertical 
B)  resting 
C)  horizontal 
D)  oblique 
E)  inverted

Question 12

Which of the following statements is true about the use of letters?

Accepted Answer

A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization. 
A)  Letters are primarily used to communicate information that is not routine or neutral. 
B)  Letters that are formal are required to include the attention line and subject line. 
C)  Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well. 
D)  Letters have become less conversational over time and have replaced other forms of communications like email and memos. 
E)  Letters are used primarily for corresponding with people inside your organization.

Question 13

In the context of planning a message, once the goal of a communication is set, the immediate next step is to _____.

Accepted Answer

A)  choose a format for writing the message 
B)  proofread the message 
C)  choose a channel for communicating the message 
D)  gather and collect information 
E)  analyze the audience 
A)  choose a format for writing the message 
B)  proofread the message 
C)  choose a channel for communicating the message 
D)  gather and collect information 
E)  analyze the audience

Question 14

Which of the following is true about instant messaging in a business setting?

Accepted Answer

A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  Instant messaging is mostly conversational in nature and the language used is mostly casual. 
E)  Instant messaging avoids the use of informal language. 
A)  Instant messaging differs from text messaging in that instant messaging is primarily voice-based. 
B)  The use of emoticons in an instant message is dependent on the target audience. 
C)  The abbreviations used in instant messaging vastly differ from those used in text messaging. 
D)  Instant messaging is mostly conversational in nature and the language used is mostly casual. 
E)  Instant messaging avoids the use of informal language.

Question 15

Which of the following statements is true about informal writing?

Accepted Answer

A)  It does not share any of the characteristics of casual writing. 
B)  It uses colloquialisms but more selectively than in casual writing. 
C)  It makes use of long, complex sentences to get the point across. 
D)  It has the effect of conversation and sounds like chitchat. 
E)  It entirely avoids the use of personal pronouns and contractions. 
A)  It does not share any of the characteristics of casual writing. 
B)  It uses colloquialisms but more selectively than in casual writing. 
C)  It makes use of long, complex sentences to get the point across. 
D)  It has the effect of conversation and sounds like chitchat. 
E)  It entirely avoids the use of personal pronouns and contractions.

Question 16

Explain the advantages and disadvantages of emails.

Accepted Answer

Emails are the most widely used means of

Question 17

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true about social media?

Accepted Answer

A)  Companies are not allowed to reject candidates based on social media information. 
B)  Social media sites do not restrict messages to a fixed number of characters. 
C)  Messages on social networking sites are private and cannot be accessed by the public. 
D)  Messages on a company's social networking site need to be brief and concise. 
E)  When using social media, one must present the main objectives of the message at the end. 
A)  Companies are not allowed to reject candidates based on social media information. 
B)  Social media sites do not restrict messages to a fixed number of characters. 
C)  Messages on social networking sites are private and cannot be accessed by the public. 
D)  Messages on a company's social networking site need to be brief and concise. 
E)  When using social media, one must present the main objectives of the message at the end.

Question 19

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

Accepted Answer

A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message. 
A)  Email provides the option of using images. 
B)  Email can be sent to internal and external audiences. 
C)  Email is relatively faster than the other modes of communication. 
D)  Email is less expensive to use than the other modes of communication. 
E)  Email does not limit the number of characters that can be used in a message.

Question 20

List and briefly explain the different steps involved in the planning process of a message.

Accepted Answer

The planning process of a message consis

In today's business world, _____ are the most widely used form of written communication.

Each person's way of developing a piece of writing for a given situation is unique.

Which of the following forms of communication places a strong emphasis on brevity?

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. After determining the purpose of his message, which of the following steps should Alex take next in planning his message?

The similarity between casual language and informal language is that _____.

In which of the following cases will the indirect order plan of organizing information be most effective?

Memorandums tend to use casual or informal language.

Which of the following is true about the process of writing?

List and explain the different stages in the revising process of a message.

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

The style of organizing Web pages such that the most important point is presented first, followed by supporting information, and then by the historical or background information is known as the _____ pyramid style.

Which of the following statements is true about the use of letters?

In the context of planning a message, once the goal of a communication is set, the immediate next step is to _____.

Which of the following is true about instant messaging in a business setting?

Which of the following statements is true about informal writing?

Explain the advantages and disadvantages of emails.

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Which of the following is true about social media?

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

List and briefly explain the different steps involved in the planning process of a message.

Communicating in the Workplace

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters

Exam 2: Understanding the Writing Process and the Main Forms of Business Messages

In today's business world, _____ are the most widely used form of written communication.

Each person's way of developing a piece of writing for a given situation is unique.

Which of the following forms of communication places a strong emphasis on brevity?

As director of the human resources department, Alex has to write an email to the employees requesting them to volunteer at the company's annual United Way fund raiser. After determining the purpose of his message, which of the following steps should Alex take next in planning his message?

The similarity between casual language and informal language is that _____.

In which of the following cases will the indirect order plan of organizing information be most effective?

Memorandums tend to use casual or informal language.

Which of the following is true about the process of writing?

List and explain the different stages in the revising process of a message.

Relatively inexperienced business writers should spend roughly a third of their writing time in each of the three stages of writing.

The style of organizing Web pages such that the most important point is presented first, followed by supporting information, and then by the historical or background information is known as the _____ pyramid style.

Which of the following statements is true about the use of letters?

In the context of planning a message, once the goal of a communication is set, the immediate next step is to _____.

Which of the following is true about instant messaging in a business setting?

Which of the following statements is true about informal writing?

Explain the advantages and disadvantages of emails.

Proofreading for mechanical and grammatical elements is the final step in the revision process.

Which of the following is true about social media?

Which of the following is an advantage of email over text messaging, instant messaging, and social media?

List and briefly explain the different steps involved in the planning process of a message.

Communicating in the Workplace

Using Visuals in Written and Oral Communication

Using an Appropriate Style

Writing Good-News and Neutral Messages

Writing Bad-News Messages

Writing Persuasive Messages Proposals

Researching Writing Reports

Writing Short Reports

Communicating Orally

Communicating in the Job Search

Filters