Question 1

Database vendors such as Oracle and IBM are also enterprise system vendors.

Accepted Answer

A) True 
 B)False

Question 2

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

Accepted Answer

A) True 
 B)False

Question 3

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Accepted Answer

A) EDI 
B) ERP 
C) CRM 
D) SCM 
A) EDI 
B) ERP 
C) CRM 
D) SCM

Question 4

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

Accepted Answer

A) market shifts 
B) the bullwhip effect 
C) continuous replenishment 
D) demand forecasting 
A) market shifts 
B) the bullwhip effect 
C) continuous replenishment 
D) demand forecasting

Question 5

Products that are returned make up what is called the __________.

Accepted Answer

A) reverse supply chain 
B) return logistics 
C) backflow 
D) reorder fulfillment 
A) reverse supply chain 
B) return logistics 
C) backflow 
D) reorder fulfillment

Question 6

Why are ERP systems strategic weapons for food manufacturers?

Accepted Answer

A) The threats and potential costs associated with food safety have decreased because of data transparency. 
B) ERP systems have lowered global barriers to entry into the food industry. 
C) ERP systems are needed for controlling costs,managing inventory,and meeting government regulations given the food industry's margin pressures. 
D) ERP systems are needed to monitor competitors' business practices and quickly respond to them. 
A) The threats and potential costs associated with food safety have decreased because of data transparency. 
B) ERP systems have lowered global barriers to entry into the food industry. 
C) ERP systems are needed for controlling costs,managing inventory,and meeting government regulations given the food industry's margin pressures. 
D) ERP systems are needed to monitor competitors' business practices and quickly respond to them.

Question 7

Under Armour Inc. ,the originator of performance apparel,was having had sharp spikes in orders.The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.

Accepted Answer

A) available-to-promise (ATP)capabilities 
B) enterprise systems 
C) information silos 
D) customer relationship management (CRM)capabilities 
A) available-to-promise (ATP)capabilities 
B) enterprise systems 
C) information silos 
D) customer relationship management (CRM)capabilities

Question 8

An ERP interfaces with legacy applications through a(n)__________ layer.

Accepted Answer

enterprise

Question 9

__________ is the ability to thrive in a changing environment,which can be achieved by streamlining processes for quick response.

Accepted Answer

A) Agility 
B) Scalability 
C) Reengineering 
D) Collaborative planning 
A) Agility 
B) Scalability 
C) Reengineering 
D) Collaborative planning

Question 10

Which of the following statements about knowledge management systems (KMS)is false?

Accepted Answer

A) KMSs help an organization cope with rapid change and downsizing by making expertise of the organization's human capital widely accessible. 
B) KMS are being built,in part,from increased pressure to maintain a well-informed,productive workforce. 
C) With a KMS,an organization is able to capitalize on the knowledge and experience of employees worldwide. 
D) Knowledge is structured to increase its 
A) KMSs help an organization cope with rapid change and downsizing by making expertise of the organization's human capital widely accessible. 
B) KMS are being built,in part,from increased pressure to maintain a well-informed,productive workforce. 
C) With a KMS,an organization is able to capitalize on the knowledge and experience of employees worldwide. 
D) Knowledge is structured to increase its

Question 11

Knowledge management is an important enterprise system for each of the following reasons except:

Accepted Answer

A) Forrester Research and IBM estimated that up to 85 percent of a company's knowledge is not stored in databases. 
B) Knowledge is dispersed in social media,e-mail,texts,intranets,and on individual computers and mobile devices. 
C) Knowledge typically is highly structured and needs to be shared. 
D) Knowledge is much more valuable than data and information,but it's more ephemeral. 
A) Forrester Research and IBM estimated that up to 85 percent of a company's knowledge is not stored in databases. 
B) Knowledge is dispersed in social media,e-mail,texts,intranets,and on individual computers and mobile devices. 
C) Knowledge typically is highly structured and needs to be shared. 
D) Knowledge is much more valuable than data and information,but it's more ephemeral.

Question 12

CPFR systems generate demand forecasts for a planning period,such as a quarter,month,or week.

Accepted Answer

A) True 
 B)False

Question 13

Harrah's Entertainment Inc.treats its customers differently.The more a customer spends in a casino,the more rewards the customer gets.Harrah's analyses customer data and assigns a value to each customer based on the results of __________.

Accepted Answer

A) customer segmentation 
B) payoff ratios 
C) NPV 
D) data mining 
A) customer segmentation 
B) payoff ratios 
C) NPV 
D) data mining

Question 14

According to the loyalty effect,a five percent reduction in customer attrition can improve profits by as much as __________ percent.

Accepted Answer

A) 5 
B) 10 
C) 15 
D) 20 
A) 5 
B) 10 
C) 15 
D) 20

Question 15

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

Accepted Answer

A) True 
 B)False

Question 16

The most common solution to supply chain uncertainties is to build inventories or safety stock as insurance,but that can cause the bullwhip effect in the supply chain.

Accepted Answer

A) True 
 B)False

Question 17

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

Accepted Answer

A) B2B e-commerce 
B) Continuous replenishment 
C) Collaborative planning,forecasting,and replenishment (CPFR) 
D) Vendor managed inventory (VMI) 
A) B2B e-commerce 
B) Continuous replenishment 
C) Collaborative planning,forecasting,and replenishment (CPFR) 
D) Vendor managed inventory (VMI)

Question 18

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Accepted Answer

A) True 
 B)False

Question 19

Which is not a characteristic of CRM?

Accepted Answer

A) CRM is an enterprisewide effort to acquire and retain profitable customers. 
B) An objective of CRM is to retain all customers through excellent and personalized customer service and perks. 
C) CRM focuses on building long-term,sustainable customer relationships for the purpose of increasing the company's profitability. 
D) CRM is basically a simple idea,which is to treat different customers differently according to the current or potential value to the company. 
A) CRM is an enterprisewide effort to acquire and retain profitable customers. 
B) An objective of CRM is to retain all customers through excellent and personalized customer service and perks. 
C) CRM focuses on building long-term,sustainable customer relationships for the purpose of increasing the company's profitability. 
D) CRM is basically a simple idea,which is to treat different customers differently according to the current or potential value to the company.

Question 20

__________ are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Accepted Answer

A) CPFR systems 
B) ERP systems 
C) KM systems 
D) SCM software 
A) CPFR systems 
B) ERP systems 
C) KM systems 
D) SCM software

Database vendors such as Oracle and IBM are also enterprise system vendors.

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

Products that are returned make up what is called the __________.

Why are ERP systems strategic weapons for food manufacturers?

Under Armour Inc. ,the originator of performance apparel,was having had sharp spikes in orders.The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.

An ERP interfaces with legacy applications through a(n)__________ layer.

__________ is the ability to thrive in a changing environment,which can be achieved by streamlining processes for quick response.

Which of the following statements about knowledge management systems (KMS)is false?

Knowledge management is an important enterprise system for each of the following reasons except:

CPFR systems generate demand forecasts for a planning period,such as a quarter,month,or week.

Harrah's Entertainment Inc.treats its customers differently.The more a customer spends in a casino,the more rewards the customer gets.Harrah's analyses customer data and assigns a value to each customer based on the results of __________.

According to the loyalty effect,a five percent reduction in customer attrition can improve profits by as much as __________ percent.

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

The most common solution to supply chain uncertainties is to build inventories or safety stock as insurance,but that can cause the bullwhip effect in the supply chain.

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Which is not a characteristic of CRM?

__________ are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Information Systems in the 2010s

Infrastructure and Support Systems

Data,text,and Document Management

Network Management and Mobility

IT Security,crime,compliance,and Continuity

E-Business and E-Commerce

Mobile Computing and Commerce

Web 2.0 and Social Media

Operational Planning and Control Systems

Business Intelligence and Decision Support

IT Strategic Planning

Business Process Management and Systems Development

Global Ecology, Ethics, and Social Responsibility

Filters

Exam 10: Enterprise Information Systems

Database vendors such as Oracle and IBM are also enterprise system vendors.

Organizations are implementing CRM systems to meet requirements of the Bioterrorism Act and other regulations for accurate record keeping.

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

Variability in demand in the supply chain is amplified as orders move up the supply chain.This phenomenon is called __________.

Products that are returned make up what is called the __________.

Why are ERP systems strategic weapons for food manufacturers?

Under Armour Inc. ,the originator of performance apparel,was having had sharp spikes in orders.The company reduced the cost and effort of their order fulfillment process by replacing manual processes with __________ that provide data about resource availability and delivery dates.

An ERP interfaces with legacy applications through a(n)__________ layer.

__________ is the ability to thrive in a changing environment,which can be achieved by streamlining processes for quick response.

Which of the following statements about knowledge management systems (KMS)is false?

Knowledge management is an important enterprise system for each of the following reasons except:

CPFR systems generate demand forecasts for a planning period,such as a quarter,month,or week.

Harrah's Entertainment Inc.treats its customers differently.The more a customer spends in a casino,the more rewards the customer gets.Harrah's analyses customer data and assigns a value to each customer based on the results of __________.

According to the loyalty effect,a five percent reduction in customer attrition can improve profits by as much as __________ percent.

CRM software enabled Travelocity to analyze clickstream data and discover how customers use their Web site.This information is leveraged to provide meaningful personalized messages in real-time,that is,while customers are using the site.

The most common solution to supply chain uncertainties is to build inventories or safety stock as insurance,but that can cause the bullwhip effect in the supply chain.

__________ is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

SCM is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Which is not a characteristic of CRM?

__________ are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Information Systems in the 2010s

Infrastructure and Support Systems

Data,text,and Document Management

Network Management and Mobility

IT Security,crime,compliance,and Continuity

E-Business and E-Commerce

Mobile Computing and Commerce

Web 2.0 and Social Media

Operational Planning and Control Systems

Business Intelligence and Decision Support

IT Strategic Planning

Business Process Management and Systems Development

Global Ecology, Ethics, and Social Responsibility

Filters