Exam 10: Enterprise Information Systems

Having knowledge implies that it can be used to solve a problem,whereas having information does not.

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except:

Typically,as business strategies and technologies changed,older legacy systems were:

The transfer of data and document between supply chain partners is done using __________,which is a communication standard.

Enterprise systems are integrated ISs that support core business processes and functions.How is integration achieved?

What is the purpose of frequent purchase programs offered by airlines,supermarkets,credit card issuers,retailers,casinos,and other companies?

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.

Each of the following describes ERP systems except:

Accounting,inventory management,and shipping are part of order fulfillment and referred to as __________ operations.

According to management guru Peter Drucker,"Those companies who know their customers,understand their needs,and communicate intelligently with them will always have a competitive advantage over those that don't."

Which is an example of knowledge?

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

__________ systems help organizations identify,select,organize,disseminate,and share information and expertise.

The concept of an on-demand enterprise is based on the premise that manufacturing or service fulfillment operations will start only after an order is received.This approach is referred to as__________.

Business-to-business integration (B2Bi)is vital for efficient and accurate flow of data across internal ISs and external business partners.B2Bi and secure data exchange over the Internet is done through __________.

With __________,suppliers and retailers collaborate in planning and demand forecasting in order to ensure that members of the supply chain will have the right amount of raw materials and finished goods when they need them.

__________ is a supply chain relationship in which a vendor continuously monitors the inventory of a retailer or distributor and automatically replenishes their inventory when levels hit the re-order point.

__________ systems support the search for and sharing of organizational expertise,decision making,and collaboration at the organization level regardless of location.

CPFR is a set of data-driven business processes designed to improve the ability to predict and coordinate with supply chain partners.

CRM is an enterprisewide effort to acquire and retain __________ customers.