Question 1

The ________ approach to management emphasizes "if-then" relationships: "If" this situational variable exists,"then" a manager probably would take this action.

Accepted Answer

A) contingency 
B) management science 
C) behavioral 
D) comprehensive management analysis 
E) classical 
A) contingency 
B) management science 
C) behavioral 
D) comprehensive management analysis 
E) classical

Question 2

Lower-level management analysis concentrates on the "one best way" to perform a task.The process of finding this "one best way" is known as ________.

Accepted Answer

A) higher-level management 
B) contingency management 
C) comprehensive management 
D) scientific management 
E) system management 
A) higher-level management 
B) contingency management 
C) comprehensive management 
D) scientific management 
E) system management

Question 3

Which of the following approaches to management was advocated by Henry Gantt?

Accepted Answer

A) the contingency approach 
B) using mathematical models to investigate the decision situation 
C) using human relations skills to manage workers 
D) work specialization and unity of command 
E) task-scheduling and rewarding innovations 
A) the contingency approach 
B) using mathematical models to investigate the decision situation 
C) using human relations skills to manage workers 
D) work specialization and unity of command 
E) task-scheduling and rewarding innovations

Question 4

Frederick W.Taylor is commonly called the "father of scientific management."

Accepted Answer

A) True 
 B)False

Question 5

According to Gantt,the role of a manager is to ________.

Accepted Answer

A) divide specialized work among individuals and groups 
B) make it to the employees' interests for accomplishing tasks 
C) choose the management tactics best suited to particular situations 
D) convince workmen to do work which they have no desire to do 
E) use mathematical models to investigate the decision situation 
A) divide specialized work among individuals and groups 
B) make it to the employees' interests for accomplishing tasks 
C) choose the management tactics best suited to particular situations 
D) convince workmen to do work which they have no desire to do 
E) use mathematical models to investigate the decision situation

Question 6

What are the steps involved in using the scientific method?

Accepted Answer

The scientific method dictates that scie

Question 7

What is the human relations movement in management theory? How would you,as a manager in an organization,use the human relations approach to manage employees?

Accepted Answer

The Hawthorne Studies sparked the human

Question 8

List any seven general principles of management and their defining themes as described by Fayol.

Accepted Answer

(Students may write about any seven of t

Question 9

________,the primary investigative tool in the Gilbreths' research,consists of reducing each job to the most basic movements possible.

Accepted Answer

A) Ergonomics 
B) Motion study 
C) Piecework 
D) Reductionism 
E) Division of work 
A) Ergonomics 
B) Motion study 
C) Piecework 
D) Reductionism 
E) Division of work

Question 10

Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate if they exceeded their daily production quota.

Accepted Answer

A) True 
 B)False

Question 11

One of the primary characteristics present in situations in which management science techniques are applied is ________.

Accepted Answer

A) that the management problems have only a few variables 
B) that the situation deals with quantifiable factors such as sales 
C) that the situation deals with the physiological,safety,social,esteem,and self-actualization needs of organization members 
D) that the situation deals with assessing qualitative factors of the workplace or environment 
E) that social implications are the guidelines for making a particular decision 
A) that the management problems have only a few variables 
B) that the situation deals with quantifiable factors such as sales 
C) that the situation deals with the physiological,safety,social,esteem,and self-actualization needs of organization members 
D) that the situation deals with assessing qualitative factors of the workplace or environment 
E) that social implications are the guidelines for making a particular decision

Question 12

________ is recognized as the founder of general system theory.

Accepted Answer

A) Ludwig von Bertalanffy 
B) Henri Fayol 
C) Abraham Maslow 
D) L)Thomas Hopkins 
E) F)W.Taylor 
A) Ludwig von Bertalanffy 
B) Henri Fayol 
C) Abraham Maslow 
D) L)Thomas Hopkins 
E) F)W.Taylor

Question 13

How is lower-level management analysis different from comprehensive analysis of management? Is the latter approach suitable for an organization focusing on increasing productivity by concentrating on the "one best way" to perform a task? Explain your answer.

Accepted Answer

The two areas in the classical approach

Question 14

Among the sample variables considered in analyzing motions,as pioneered by the Gilbreths,the environmental variables include ________.

Accepted Answer

A) anatomy 
B) habits 
C) health 
D) brawn 
E) work clothes 
A) anatomy 
B) habits 
C) health 
D) brawn 
E) work clothes

Question 15

The purpose of the bank wiring observation room experiment,which is one of the phases of the Hawthorne studies,was to analyze ________.

Accepted Answer

A) the impact of scientifically designed jobs on worker efficiency 
B) the most basic movements necessary to achieve a task 
C) the system improvements through task-scheduling innovation 
D) the social relationships in a work group 
E) the impact of unity of command in terms of productivity 
A) the impact of scientifically designed jobs on worker efficiency 
B) the most basic movements necessary to achieve a task 
C) the system improvements through task-scheduling innovation 
D) the social relationships in a work group 
E) the impact of unity of command in terms of productivity

Question 16

The Gilbreths aimed to increase worker efficiency by ________.

Accepted Answer

A) reducing the number of movements taken to accomplish a task 
B) enforcing minimum criteria for the types of workers hired for a job 
C) instituting the piece-rate system for remuneration 
D) understanding what motivates employees to complete a task 
E) encouraging teamwork rather than individual work 
A) reducing the number of movements taken to accomplish a task 
B) enforcing minimum criteria for the types of workers hired for a job 
C) instituting the piece-rate system for remuneration 
D) understanding what motivates employees to complete a task 
E) encouraging teamwork rather than individual work

Question 17

The use of the classical,behavioral and management science approaches as sources of information to analyze the management system is referred to as ________.

Accepted Answer

A) open-system management 
B) democratic management 
C) triangular management 
D) middle-level management 
E) lower-level management 
A) open-system management 
B) democratic management 
C) triangular management 
D) middle-level management 
E) lower-level management

Question 18

The ultimate objective of the human relations approach is to ________.

Accepted Answer

A) find "one best way" of managing people in an organization 
B) analyze the impact of environmental factors on worker behavior 
C) increase production by analyzing mathematical models of human behavior 
D) develop workers' job skills and reduce the movements necessary for them to accomplish a task 
E) enhance organizational success by building appropriate relationships with people 
A) find "one best way" of managing people in an organization 
B) analyze the impact of environmental factors on worker behavior 
C) increase production by analyzing mathematical models of human behavior 
D) develop workers' job skills and reduce the movements necessary for them to accomplish a task 
E) enhance organizational success by building appropriate relationships with people

Question 19

Which of the following statements is supported by the contingency approach to management?

Accepted Answer

A) There is one best way to solve a management problem in any organization. 
B) Managers' decisions vary depending on the particular situation and the people involved. 
C) In most cases,solutions to similar problems will apply across organizations. 
D) Managers within the same organization should follow the same solution for similar problems. 
E) Managers should make decisions that are consistent from employee to employee. 
A) There is one best way to solve a management problem in any organization. 
B) Managers' decisions vary depending on the particular situation and the people involved. 
C) In most cases,solutions to similar problems will apply across organizations. 
D) Managers within the same organization should follow the same solution for similar problems. 
E) Managers should make decisions that are consistent from employee to employee.

Question 20

Fayol defined centralization as raising the importance of the subordinate role.

Accepted Answer

A) True 
 B)False

Exam 2: Managing

The ________ approach to management emphasizes "if-then" relationships: "If" this situational variable exists,"then" a manager probably would take this action.

Lower-level management analysis concentrates on the "one best way" to perform a task.The process of finding this "one best way" is known as ________.

Which of the following approaches to management was advocated by Henry Gantt?

Frederick W.Taylor is commonly called the "father of scientific management."

According to Gantt,the role of a manager is to ________.

What are the steps involved in using the scientific method?

What is the human relations movement in management theory? How would you,as a manager in an organization,use the human relations approach to manage employees?

List any seven general principles of management and their defining themes as described by Fayol.

________,the primary investigative tool in the Gilbreths' research,consists of reducing each job to the most basic movements possible.

Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate if they exceeded their daily production quota.

One of the primary characteristics present in situations in which management science techniques are applied is ________.

________ is recognized as the founder of general system theory.

How is lower-level management analysis different from comprehensive analysis of management? Is the latter approach suitable for an organization focusing on increasing productivity by concentrating on the "one best way" to perform a task? Explain your answer.

Among the sample variables considered in analyzing motions,as pioneered by the Gilbreths,the environmental variables include ________.

The purpose of the bank wiring observation room experiment,which is one of the phases of the Hawthorne studies,was to analyze ________.

The Gilbreths aimed to increase worker efficiency by ________.

The use of the classical,behavioral and management science approaches as sources of information to analyze the management system is referred to as ________.

The ultimate objective of the human relations approach is to ________.

Which of the following statements is supported by the contingency approach to management?

Fayol defined centralization as raising the importance of the subordinate role.

Introducing Modern Management

Managers and Society

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress,Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

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