Question 1

Write a short essay on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Accepted Answer

Ethnocentrism is the belief that one's own group,culture,country,or customs are superior to that of others.Two other dynamics that are closely related with ethnocentrism are prejudices and stereotypes.A prejudice is a preconceived judgment,opinion,or assumption about an issue,behavior,or group of people.A stereotype is a positive or negative assessment of members of a group or their perceived attributes.
Managers should know about ethnocentrism and stereotyping so that they can monitor their own perceptions and help their employees view diverse coworkers more accurately.
When verbalized or acted upon,these negative dynamics cause discomfort and stress for the judged individual.In some cases,it leads to discrimination.Discrimination is the act of treating an issue,person,or behavior unjustly or inequitably on the basis of stereotypes and prejudices.Discrimination occurs when stereotypes are acted upon in ways that affect hiring,pay,or promotion practices.Other challenges facing minorities and women include the pressure to conform to the organization's culture,high penalties for mistakes,and tokenism.
Tokenism refers to being one of few members of your group in the organization."Token" employees are given either very high or very low visibility in the organization.Minorities are seen as representatives or "spokespersons" for all members of their group.As such,they are subject to high expectations and scrutiny from members of their own group.

Question 2

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Accepted Answer

A) Reverse discrimination 
B) Affirmative action 
C) Ethnic nepotism 
D) Positive liberty 
E) Social Darwinism 
A) Reverse discrimination 
B) Affirmative action 
C) Ethnic nepotism 
D) Positive liberty 
E) Social Darwinism B

Question 3

Planning for diversity involves ________.

Accepted Answer

A) setting recruitment goals for members of underrepresented groups 
B) establishing task forces or committees to explore issues and provide ideas 
C) overseeing compliance with the legal stipulations of EEOC and affirmative action 
D) evaluating the extent to which diversity goals are being achieved 
E) managers encouraging and supporting employees to participate constructively in a diverse work environment 
A) setting recruitment goals for members of underrepresented groups 
B) establishing task forces or committees to explore issues and provide ideas 
C) overseeing compliance with the legal stipulations of EEOC and affirmative action 
D) evaluating the extent to which diversity goals are being achieved 
E) managers encouraging and supporting employees to participate constructively in a diverse work environment A

Question 4

The changing demographics of a population over an extended period can give managers insight into ________.

Accepted Answer

A) the future diversity management challenges 
B) the future competition level in the market 
C) the future price that their product will command 
D) the future changes in the technological environment 
E) a future legislation they will have to deal with 
A) the future diversity management challenges 
B) the future competition level in the market 
C) the future price that their product will command 
D) the future changes in the technological environment 
E) a future legislation they will have to deal with

Question 5

The righting-the-wrongs approach ________.

Accepted Answer

A) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
B) gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
C) advocates shaping organization members to fit the existing culture of the organization 
D) relies on the maxim "Do unto others as you would have them do unto you" 
E) addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions 
A) teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
B) gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
C) advocates shaping organization members to fit the existing culture of the organization 
D) relies on the maxim "Do unto others as you would have them do unto you" 
E) addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions

Question 6

Sexual harassment is a form of ________.

Accepted Answer

A) relativism 
B) acculturation 
C) pluralism 
D) discrimination 
E) bicultural stress 
A) relativism 
B) acculturation 
C) pluralism 
D) discrimination 
E) bicultural stress

Question 7

Promoting diversity within the organization ________.

Accepted Answer

A) increases costs associated with employee retention 
B) reduces the ability of the company to capture market share 
C) reduces the amount spent on discrimination lawsuits 
D) decreases the commitment level of employees at the lower levels 
E) increases the expenses associated with turnover of employees 
A) increases costs associated with employee retention 
B) reduces the ability of the company to capture market share 
C) reduces the amount spent on discrimination lawsuits 
D) decreases the commitment level of employees at the lower levels 
E) increases the expenses associated with turnover of employees

Question 8

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person.

Accepted Answer

A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs 
A) culture-specific 
B) multicultural 
C) golden rule 
D) assimilation 
E) righting-the-wrongs

Question 9

Managerial responsibilities in the area of organizing include ________.

Accepted Answer

A) setting diversity goals for hiring of employees within a department 
B) establishing task forces or committees to explore issues and provide ideas 
C) setting recruitment goals for members of underrepresented groups 
D) continuously monitoring the different units' progress with respect to the diversity goals 
E) overseeing compliance with the legal stipulations of EEOC and affirmative action 
A) setting diversity goals for hiring of employees within a department 
B) establishing task forces or committees to explore issues and provide ideas 
C) setting recruitment goals for members of underrepresented groups 
D) continuously monitoring the different units' progress with respect to the diversity goals 
E) overseeing compliance with the legal stipulations of EEOC and affirmative action

Question 10

The process of raising managers' awareness and developing their competencies to deal with the issues endemic to managing a diverse workforce is known as ________.

Accepted Answer

A) assimilation 
B) reverse discrimination 
C) diversity training 
D) affirmative action 
E) role overload 
A) assimilation 
B) reverse discrimination 
C) diversity training 
D) affirmative action 
E) role overload

Question 11

Which of the following is an advantage of a diverse workforce?

Accepted Answer

A) less resilience to change 
B) decreased market share 
C) decreased innovation 
D) decreased costs 
E) lower productivity 
A) less resilience to change 
B) decreased market share 
C) decreased innovation 
D) decreased costs 
E) lower productivity

Question 12

Which of the following is true for organizations that welcome diversity?

Accepted Answer

A) A diverse organization will lead to reduced customer insight. 
B) The organization will see lower productivity and increased costs as a result of this. 
C) It will be difficult to develop and implement innovations to the organization's products and services. 
D) Employee retention will increase,resulting in lower recruitment costs. 
E) The organization will have to hire less competent employees and training costs will increase. 
A) A diverse organization will lead to reduced customer insight. 
B) The organization will see lower productivity and increased costs as a result of this. 
C) It will be difficult to develop and implement innovations to the organization's products and services. 
D) Employee retention will increase,resulting in lower recruitment costs. 
E) The organization will have to hire less competent employees and training costs will increase.

Question 13

The belief that one's own group,culture,country,or customs are superior to that of others is known as ethnocentrism.

Accepted Answer

A) True 
 B)False

Question 14

A diverse workforce in a company ________.

Accepted Answer

A) alienates the company's customers 
B) enhances the company's credibility with customers 
C) hampers innovation and decision making 
D) increases operational costs and expenditure 
E) reduces the market penetration ability of the company 
A) alienates the company's customers 
B) enhances the company's credibility with customers 
C) hampers innovation and decision making 
D) increases operational costs and expenditure 
E) reduces the market penetration ability of the company

Question 15

Reverse discrimination is the term used to describe inequities affecting members of the minority group as an outcome of programs designed to assist the majority group.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is true of the "golden rule" approach to promoting diversity?

Accepted Answer

A) It requires that people know the culture of the other person. 
B) It emphasizes individual morality. 
C) It is applied from an individual's frame of reference. 
D) It addresses past injustices experienced by a particular group. 
E) It teaches employees the norms and practices of other cultures. 
A) It requires that people know the culture of the other person. 
B) It emphasizes individual morality. 
C) It is applied from an individual's frame of reference. 
D) It addresses past injustices experienced by a particular group. 
E) It teaches employees the norms and practices of other cultures.

Question 17

Which of the following is one of Sonnenfeld's findings concerning older workers?

Accepted Answer

A) They tend to be low performers. 
B) They are less likely to take risks. 
C) They are more open to changes. 
D) They are low-cost workers. 
E) They are less cautious. 
A) They tend to be low performers. 
B) They are less likely to take risks. 
C) They are more open to changes. 
D) They are low-cost workers. 
E) They are less cautious.

Question 18

________ are statistical characteristics of a population.

Accepted Answer

A) Biographics 
B) Demographics 
C) Psychographics 
D) Chronographics 
E) Reprographics 
A) Biographics 
B) Demographics 
C) Psychographics 
D) Chronographics 
E) Reprographics

Question 19

As the only female copywriters in a team of twenty-three,Shania and Taylor are always a part of client meetings and public company occasions.This is an instance of ________.

Accepted Answer

A) tokenism 
B) stereotyping 
C) prejudicing 
D) ethnocentrism 
E) polycentrism 
A) tokenism 
B) stereotyping 
C) prejudicing 
D) ethnocentrism 
E) polycentrism

Question 20

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Accepted Answer

A) True 
 B)False

Exam 4: Management and Diversity

Write a short essay on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Planning for diversity involves ________.

The changing demographics of a population over an extended period can give managers insight into ________.

The righting-the-wrongs approach ________.

Sexual harassment is a form of ________.

Promoting diversity within the organization ________.

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations,traditions,and preferences of the other person.

Managerial responsibilities in the area of organizing include ________.

The process of raising managers' awareness and developing their competencies to deal with the issues endemic to managing a diverse workforce is known as ________.

Which of the following is an advantage of a diverse workforce?

Which of the following is true for organizations that welcome diversity?

The belief that one's own group,culture,country,or customs are superior to that of others is known as ethnocentrism.

A diverse workforce in a company ________.

Reverse discrimination is the term used to describe inequities affecting members of the minority group as an outcome of programs designed to assist the majority group.

Which of the following is true of the "golden rule" approach to promoting diversity?

Which of the following is one of Sonnenfeld's findings concerning older workers?

________ are statistical characteristics of a population.

As the only female copywriters in a team of twenty-three,Shania and Taylor are always a part of client meetings and public company occasions.This is an instance of ________.

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

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