Question 1

Having a _______________ perspective means reflecting on the performance of key business processes.

Accepted Answer

A)  learning and growth 
B)  customer 
C)  financial 
D)  business process 
A)  learning and growth 
B)  customer 
C)  financial 
D)  business process D

Question 2

According to the text case, senior managers finally realized that IT personnel often have a more comprehensive view of the organization than many functional or divisional heads who are largely concerned with their own areas.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following is part of the technology dimension of change management?

Accepted Answer

A)  Ownership 
B)  Recruitment 
C)  Enterprise architecture 
D)  Change control 
A)  Ownership 
B)  Recruitment 
C)  Enterprise architecture 
D)  Change control C

Question 4

The _______________ model requires you to be among the first to market and to remain ahead of competition by continuously innovating. Examples are Amazon.com and E*TRADE.

Accepted Answer

A)  self-service innovator 
B)  supply chain innovator 
C)  channel mastery 
D)  market creator 
A)  self-service innovator 
B)  supply chain innovator 
C)  channel mastery 
D)  market creator

Question 5

In a planning context, a virtual world is a microcosm of the real world.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are examples of the actions that would normally be taken while defining a change strategy except:

Accepted Answer

A)  Assess readiness for change 
B)  Select the best change configuration 
C)  Establish change governance 
D)  Promote leadership resolve 
A)  Assess readiness for change 
B)  Select the best change configuration 
C)  Establish change governance 
D)  Promote leadership resolve

Question 7

All of the following are examples of questions that would be asked when establishing an "understanding the customer" strategic vision except:

Accepted Answer

A)  Who are our customers? 
B)  How can we add value for the customer with e-business services? 
C)  How are our customers' priorities shifting? 
D)  Who should be our target customers? 
A)  Who are our customers? 
B)  How can we add value for the customer with e-business services? 
C)  How are our customers' priorities shifting? 
D)  Who should be our target customers?

Question 8

Up to 75 percent of CRM projects fail to meet their objectives, often as a result of sales force automation problems and "unaddressed _______________ issues" related to the sales staff.

Accepted Answer

The answer of Up to 75 percent of CRM projects...

Question 9

Change experts recommend all of the following tactics to reduce the risks and cost and to maximize the benefits of change except:

Accepted Answer

A)  Change the company culture before the project is implemented, not after 
B)  Involve as many people as possible in e-business planning and application development 
C)  Keep constant change an expected part of the culture 
D)  Make liberal use of financial incentives and recognition 
A)  Change the company culture before the project is implemented, not after 
B)  Involve as many people as possible in e-business planning and application development 
C)  Keep constant change an expected part of the culture 
D)  Make liberal use of financial incentives and recognition

Question 10

All of the following are actions that would be taken while attempting to develop a change in vision except:

Accepted Answer

A)  Understand the strategic vision 
B)  Assess the organization's readiness for change 
C)  Create a compelling change story 
D)  Make the vision operational and comprehensive 
A)  Understand the strategic vision 
B)  Assess the organization's readiness for change 
C)  Create a compelling change story 
D)  Make the vision operational and comprehensive

Question 11

Implementing new e-business strategies and applications is only the latest catalyst for major organizational changes; many large, global companies have undergone multiple major organizational changes since the 1980s.

Accepted Answer

A) True 
 B)False

Question 12

_______________ are areas of substandard business performance compared to others in the industry or market segments.

Accepted Answer

A)  Weaknesses 
B)  Opportunities 
C)  Threats 
D)  Strengths 
A)  Weaknesses 
B)  Opportunities 
C)  Threats 
D)  Strengths

Question 13

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?

Accepted Answer

A)  Who are our customers? 
B)  How can we add value for the customer with e-business services? 
C)  How are our customers' priorities shifting? 
D)  Who should be our target customers? 
A)  Who are our customers? 
B)  How can we add value for the customer with e-business services? 
C)  How are our customers' priorities shifting? 
D)  Who should be our target customers?

Question 14

_______________ planning deals with the development of an organization's mission, goals, strategies, and policies. Corporations may begin the process by developing a shared vision.

Accepted Answer

The answer of _______________ planning deals with the development of...

Question 15

A company that enters the _______________ quadrant of a strategic positioning matrix has a high degree of internal connectivity and pressures to improve its business processes.

Accepted Answer

A)  global market penetration 
B)  product and service transformation 
C)  cost and efficiency improvements 
D)  performance improvement in business effectiveness 
A)  global market penetration 
B)  product and service transformation 
C)  cost and efficiency improvements 
D)  performance improvement in business effectiveness

Question 16

A technology platform should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.

Accepted Answer

A) True 
 B)False

Question 17

The business/IT planning process focuses on discovering innovative approaches to satisfying a company's customer value and business value goals.

Accepted Answer

A) True 
 B)False

Question 18

All of the following are actions that would be taken while attempting to develop a culture of change except:

Accepted Answer

A)  Understand the current culture 
B)  Design the target organization 
C)  Implement cultural change 
D)  Merging new employees (fresh blood) into the existing culture. 
A)  Understand the current culture 
B)  Design the target organization 
C)  Implement cultural change 
D)  Merging new employees (fresh blood) into the existing culture.

Question 19

E-mail, chat systems, discussion groups, and a company website are typical examples of the _______________ quadrant of a strategic positioning matrix.

Accepted Answer

A)  global market penetration 
B)  product and service transformation 
C)  cost and efficiency improvements 
D)  performance improvement in business effectiveness 
A)  global market penetration 
B)  product and service transformation 
C)  cost and efficiency improvements 
D)  performance improvement in business effectiveness

Question 20

According to the text case, there are two basic types of IT risks.

Accepted Answer

A) True 
 B)False

Having a _______________ perspective means reflecting on the performance of key business processes.

According to the text case, senior managers finally realized that IT personnel often have a more comprehensive view of the organization than many functional or divisional heads who are largely concerned with their own areas.

Which of the following is part of the technology dimension of change management?

The _______________ model requires you to be among the first to market and to remain ahead of competition by continuously innovating. Examples are Amazon.com and E*TRADE.

In a planning context, a virtual world is a microcosm of the real world.

All of the following are examples of the actions that would normally be taken while defining a change strategy except:

All of the following are examples of questions that would be asked when establishing an "understanding the customer" strategic vision except:

Up to 75 percent of CRM projects fail to meet their objectives, often as a result of sales force automation problems and "unaddressed _______________ issues" related to the sales staff.

Change experts recommend all of the following tactics to reduce the risks and cost and to maximize the benefits of change except:

All of the following are actions that would be taken while attempting to develop a change in vision except:

Implementing new e-business strategies and applications is only the latest catalyst for major organizational changes; many large, global companies have undergone multiple major organizational changes since the 1980s.

_______________ are areas of substandard business performance compared to others in the industry or market segments.

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?

_______________ planning deals with the development of an organization's mission, goals, strategies, and policies. Corporations may begin the process by developing a shared vision.

A company that enters the _______________ quadrant of a strategic positioning matrix has a high degree of internal connectivity and pressures to improve its business processes.

A technology platform should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.

The business/IT planning process focuses on discovering innovative approaches to satisfying a company's customer value and business value goals.

All of the following are actions that would be taken while attempting to develop a culture of change except:

E-mail, chat systems, discussion groups, and a company website are typical examples of the _______________ quadrant of a strategic positioning matrix.

According to the text case, there are two basic types of IT risks.

Foundations of Information Systems in Business

Competing With Information Technology

Computer Hardware

Computer Software

Data Resource Management

Telecommunications and Networks

E-Business Systems

Business Across the Enterprise

E-Commerce Systems

Supporting Decision Making

Implementing Businessit Solutions

Security and Ethical Challenges

Enterprise and Global Management of Information Technology

Filters

Exam 11: Businessit Strategies for Development

Having a _______________ perspective means reflecting on the performance of key business processes.

According to the text case, senior managers finally realized that IT personnel often have a more comprehensive view of the organization than many functional or divisional heads who are largely concerned with their own areas.

Which of the following is part of the technology dimension of change management?

The _______________ model requires you to be among the first to market and to remain ahead of competition by continuously innovating. Examples are Amazon.com and E*TRADE.

In a planning context, a virtual world is a microcosm of the real world.

All of the following are examples of the actions that would normally be taken while defining a change strategy except:

All of the following are examples of questions that would be asked when establishing an "understanding the customer" strategic vision except:

Up to 75 percent of CRM projects fail to meet their objectives, often as a result of sales force automation problems and "unaddressed _______________ issues" related to the sales staff.

Change experts recommend all of the following tactics to reduce the risks and cost and to maximize the benefits of change except:

All of the following are actions that would be taken while attempting to develop a change in vision except:

Implementing new e-business strategies and applications is only the latest catalyst for major organizational changes; many large, global companies have undergone multiple major organizational changes since the 1980s.

_______________ are areas of substandard business performance compared to others in the industry or market segments.

Which of the following is an example of questions that would be asked when establishing a "customer value" strategic vision?

_______________ planning deals with the development of an organization's mission, goals, strategies, and policies. Corporations may begin the process by developing a shared vision.

A company that enters the _______________ quadrant of a strategic positioning matrix has a high degree of internal connectivity and pressures to improve its business processes.

A technology platform should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.

The business/IT planning process focuses on discovering innovative approaches to satisfying a company's customer value and business value goals.

All of the following are actions that would be taken while attempting to develop a culture of change except:

E-mail, chat systems, discussion groups, and a company website are typical examples of the _______________ quadrant of a strategic positioning matrix.

According to the text case, there are two basic types of IT risks.

Foundations of Information Systems in Business

Competing With Information Technology

Computer Hardware

Computer Software

Data Resource Management

Telecommunications and Networks

E-Business Systems

Business Across the Enterprise

E-Commerce Systems

Supporting Decision Making

Implementing Businessit Solutions

Security and Ethical Challenges

Enterprise and Global Management of Information Technology

Filters