Exam 2: Competing With Information Technology

A firm can survive and succeed in the long run if it successfully develops strategies to confront the five _______________ forces that shape the structure of competition in its industry.

A(n) _______________ strategy is a competitive strategy by which a firm significantly expands its capacity to produce goods and services, expanding and diversifying in the market.

Business process reengineering (BPR) incorporates all the following strategies, except:

Business process reengineering (BPR) is most often called streamlining.

Traditional business improvement includes:

Which of the following is a competitive force in the marketplace?

All of the following are basic competitive forces discussed in the text except:

A customer-focused business has a strategic focus on customer _______________, which recognizes that quality rather than price has become the primary determinant in a customer's perception of value.

Internet technologies can make customers the focal point of customer relationship management (CRM) and other e-business applications.

A _______________ strategy is a competitive strategy by which a firm seeks to become a low-cost producer of products and services in the industry.

A company that places a strategic focus on customer value recognizes that quality, rather than price, has become a primary determinant in a customer's perception of value.

Developing a relationship with a customer such that the customer cannot afford to switch suppliers is an example of:

All the following are competitive strategies except:

People and corporations are forming virtual companies as the best way to implement key business strategies and alliances that promise to ensure success in today's turbulent _______________ climate.

Tacit knowledge deals with:

If a company has successfully increased the amount of investment or the complexity of the technology required to compete in an industry or a market segment, it has raised _______________ that would discourage or delay other companies from entering the market.

Organizations are changing from a competitive environment in which mass-market products and services were standardized, long-lived, information-poor, and exchanged in one-time transactions to an environment in which companies compete globally with niche-market products and services that are _______________.

Traditional business improvement includes all the following, except:

When customers become dependent on mutually beneficial inter-enterprise information systems, they become reluctant to switch to a company's competitors because they would incur all following costs except:

Which of the following is not a strategy of a virtual company?