Exam 11: Businessit Strategies for Development

All of the following are considered competitive strategies except:

Implementing a new e-business application, such as customer relationship management might involve:

The resource management component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.

A business application planning process includes consideration of IT proposals for all of the following except:

The _______________ component of the information technology architecture includes the organizational structure of the IS function within a company and the distribution of IS specialists, designed to meet the changing strategies of a business.

New business processes are stored in a _______________ of reusable business models and application components.

_______________ planning involves the setting of objectives and the development of procedures, rules, schedules, and budgets.

The technology architecture component of the business/IT planning process involves developing business strategies that support a company's business vision, such as using information technology to create innovative e-business systems that focus on customer and business value.

A _______________ application implements a business strategy of using IT to support a total customer care focus for all areas of a company.

The _______________ model uses the Internet to reduce search costs and offers the customer a unified process for collecting information necessary to make a large purchase.

A company that measures the time it takes to process a phone call, tabulates the results of customer surveys, and tracks the number of user complains has a _______________ perspective.

The _______________ model supplements, rather than replaces, physical distribution and marketing channels. Examples are Cisco and Dell.

According to the text case, senior managers finally realized that IT personnel _______________ functional or divisional heads who are largely concerned with their own areas.

Cost is the smallest obstacle to implementation of a knowledge management application.

A company that enters the _______________ quadrant of a strategic positioning matrix must capitalize on a high degree of customer and competitor connectivity and use of IT.

A _______________ is a conceptual framework that expresses the underlying economic logic and system that prove how a business can deliver value to customers at an appropriate cost and make money.

Which of the following is a question that would be asked when establishing a "value chain" strategic vision?

The _______________ component of the business/IT planning process involves developing business strategies that support a company's business vision, using IT to create innovative e-business systems focusing on customer and business value.

An opportunity is the potential for new business markets or innovative breakthroughs that might expand present markets.

An applications architecture should include support for developing and maintaining inter-enterprise supply chain applications, integrated enterprise resource planning, and customer relationship management applications.