Question 1

When a leader says to a follower in a frustrated tone of voice, "You never seem to do what I tell you to do," this illustrates:

Accepted Answer

A)  A conflict regarding values 
B)  A personality clash 
C)  Separating people from the problem 
D)  Using objective criteria 
E)  Relationship dimension of messages 
A)  A conflict regarding values 
B)  A personality clash 
C)  Separating people from the problem 
D)  Using objective criteria 
E)  Relationship dimension of messages E

Question 2

The most preferred style of conflict is compromise.

Accepted Answer

A) True 
 B)False  False

Question 3

How are relationship issues bound to content issues in a conflict? Give a specific example.

Accepted Answer

Relationship issues are bound to content issues in a conflict because the way people communicate and interact with each other can directly impact the way they address and resolve the specific issues at hand. For example, if two people in a relationship are constantly arguing and not listening to each other, it can be difficult for them to effectively address the content of their conflicts, such as financial disagreements or differing opinions on how to raise their children. The underlying relationship issues, such as lack of trust or poor communication, can often exacerbate the content issues and make it harder for the individuals to find a resolution.

One specific example of this could be a couple who constantly argues about money. The content issue is their differing financial priorities and spending habits. However, the underlying relationship issue may be a lack of trust or respect for each other's opinions. This can lead to the couple not being able to have productive conversations about their financial disagreements, as the underlying relationship issues are affecting their ability to communicate and work together to find a solution. In this way, relationship issues can be bound to content issues in a conflict, making it important to address both aspects in order to effectively resolve the conflict.

Question 4

Interests represent our stand or perspective on a particular issue.

Accepted Answer

A) True 
 B)False

Question 5

Differentiation occurs in the later stages of conflict.

Accepted Answer

A) True 
 B)False

Question 6

Accommodating leaders are:

Accepted Answer

A)  Assertive about pursuing their own goals and assisting others 
B)  Not assertive about pursuing their own interests or assisting others 
C)  Attentive to the needs of others at the expense of their own needs 
D)  Attentive to the needs of others as well as their own needs 
E)  A and C only 
A)  Assertive about pursuing their own goals and assisting others 
B)  Not assertive about pursuing their own interests or assisting others 
C)  Attentive to the needs of others at the expense of their own needs 
D)  Attentive to the needs of others as well as their own needs 
E)  A and C only

Question 7

To identify interests behind a position, it is useful to look at the basic concerns that motivate people.

Accepted Answer

A) True 
 B)False

Question 8

A personality clash is another way of describing substantive conflict.

Accepted Answer

A) True 
 B)False

Question 9

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Accepted Answer

A)  interactive process, obstacles 
B)  felt struggle, incompatible differences 
C)  inevitable disruption, stress 
D)  uncomfortable outcome, opposition 
E)  arousal of negative feelings, challenges 
A)  interactive process, obstacles 
B)  felt struggle, incompatible differences 
C)  inevitable disruption, stress 
D)  uncomfortable outcome, opposition 
E)  arousal of negative feelings, challenges

Question 10

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

Accepted Answer

A)  Perceived struggle 
B)  Incompatible differences 
C)  Hurt feelings 
D)  Interdependence 
E)  Esteem needs 
A)  Perceived struggle 
B)  Incompatible differences 
C)  Hurt feelings 
D)  Interdependence 
E)  Esteem needs

Question 11

The content dimension of communication refers to the participants' perceptions of their connection to one another.

Accepted Answer

A) True 
 B)False

Question 12

Fisher and Ury discussed "separating the people from the problem" while handling conflict. What did they mean by that? Give a specific example.

Accepted Answer

Fisher and Ury, in their seminal book "G

Question 13

Conflict involves interdependent individuals with perceived incompatible differences.

Accepted Answer

A) True 
 B)False

Question 14

Briefly define the five conflict styles identified by Kilmann and Thomas. For each style, give an example of when it would be the preferred style for managing the conflict.

Accepted Answer

The five conflict styles identified by K

Question 15

When our needs for closeness are not satisfied in our relationships, we feel frustrated and experience feelings of conflict. This is related to:

Accepted Answer

A)  issues of control 
B)  issues of personality 
C)  issues of beliefs 
D)  issues of esteem 
E)  issues of affiliation 
A)  issues of control 
B)  issues of personality 
C)  issues of beliefs 
D)  issues of esteem 
E)  issues of affiliation

Question 16

Fisher and Ury contend that tradition is not an objective criteria in conflict negotiation.

Accepted Answer

A) True 
 B)False

Question 17

Explain what it means to "manage" conflict.

Accepted Answer

Managing conflict means actively address

Question 18

Face saving can make conflicts less threatening.

Accepted Answer

A) True 
 B)False

Question 19

When we talk about managing conflict, we mean:

Accepted Answer

A)  Avoiding conflict 
B)  Eliminating change 
C)  Creating interdependence 
D)  Producing positive change 
E)  None of the above 
A)  Avoiding conflict 
B)  Eliminating change 
C)  Creating interdependence 
D)  Producing positive change 
E)  None of the above

Question 20

Professional standards are an example of an objective criterion in principled negotiation.

Accepted Answer

A) True 
 B)False

When a leader says to a follower in a frustrated tone of voice, "You never seem to do what I tell you to do," this illustrates:

The most preferred style of conflict is compromise.

How are relationship issues bound to content issues in a conflict? Give a specific example.

Interests represent our stand or perspective on a particular issue.

Differentiation occurs in the later stages of conflict.

Accommodating leaders are:

To identify interests behind a position, it is useful to look at the basic concerns that motivate people.

A personality clash is another way of describing substantive conflict.

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

The content dimension of communication refers to the participants' perceptions of their connection to one another.

Fisher and Ury discussed "separating the people from the problem" while handling conflict. What did they mean by that? Give a specific example.

Conflict involves interdependent individuals with perceived incompatible differences.

Briefly define the five conflict styles identified by Kilmann and Thomas. For each style, give an example of when it would be the preferred style for managing the conflict.

When our needs for closeness are not satisfied in our relationships, we feel frustrated and experience feelings of conflict. This is related to:

Fisher and Ury contend that tradition is not an objective criteria in conflict negotiation.

Explain what it means to "manage" conflict.

Face saving can make conflicts less threatening.

When we talk about managing conflict, we mean:

Professional standards are an example of an objective criterion in principled negotiation.

Understanding Leadership

Recognizing Your Traits

Engaging Peoples Strengths

Understanding Philosophy and Styles

Attending to Tasks and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

Filters

Exam 10: Handling Conflict

When a leader says to a follower in a frustrated tone of voice, "You never seem to do what I tell you to do," this illustrates:

The most preferred style of conflict is compromise.

How are relationship issues bound to content issues in a conflict? Give a specific example.

Interests represent our stand or perspective on a particular issue.

Differentiation occurs in the later stages of conflict.

Accommodating leaders are:

To identify interests behind a position, it is useful to look at the basic concerns that motivate people.

A personality clash is another way of describing substantive conflict.

"Conflict is a(n) ____________________ between two or more interdependent individuals over perceived ______________________ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)

Asking "How much influence do I want in this relationship?" is a reflection of which aspect of conflict?

The content dimension of communication refers to the participants' perceptions of their connection to one another.

Fisher and Ury discussed "separating the people from the problem" while handling conflict. What did they mean by that? Give a specific example.

Conflict involves interdependent individuals with perceived incompatible differences.

Briefly define the five conflict styles identified by Kilmann and Thomas. For each style, give an example of when it would be the preferred style for managing the conflict.

When our needs for closeness are not satisfied in our relationships, we feel frustrated and experience feelings of conflict. This is related to:

Fisher and Ury contend that tradition is not an objective criteria in conflict negotiation.

Explain what it means to "manage" conflict.

Face saving can make conflicts less threatening.

When we talk about managing conflict, we mean:

Professional standards are an example of an objective criterion in principled negotiation.

Understanding Leadership

Recognizing Your Traits

Engaging Peoples Strengths

Understanding Philosophy and Styles

Attending to Tasks and Relationships

Developing Leadership Skills

Creating a Vision

Establishing a Constructive Climate

Listening to Out-Group Members

Addressing Ethics in Leadership

Overcoming Obstacles

Filters

"Conflict is a(n) between two or more interdependent individuals over perceived __ in beliefs, values, and goals, or over differences in desires for control, status, and connectedness." Wilmot and Hocker (2011)