Exam 10: Handling Conflict

If an employee and his boss disagree on the amount of salary increase the employee is to receive, both the employee and the boss might consider the raises of employees with similar positions and work records. Which Fisher and Ury principle explains this?

Differentiation is a useful approach to resolving conflict because it:

A disagreement about choosing how to divide sales territories is a procedural conflict.

While conflict can be , it is not , nor is it .

How would you solve a conflict using the fractionation technique?

Emotions associated with conflict include loneliness and sadness.

Interpersonal conflict refers to the discord that occurs within an individual.

What is not one of the conflict styles identified by Kilmann and Thomas?

Which of the following is not true of conflict?

When we say that conflict contains an affective element, we mean conflict is:

Which of the following is an example of a relational conflict?

Which researchers are associated with the method of principled negotiation?

Relational conflicts are usually overt.

The competition style of conflict is seldom useful.

Choose one of Kilmann and Thomas's five conflict styles. Describe a situation in which the style would not be effective, and then a situation in which it would be the preferred style. For each scenario, explain the reasons for the style's (in)effectiveness.

How would you distinguish between issues and positions in a conflict? Give a specific example.

In a conflict that has significant potential downsides, this style of conflict may be most useful:

When we say conflict is a struggle, we mean it:

Procedural conflict refers to differences between individuals with regard to the approach they wish to take in attempting to reach a goal.

Discuss at least four objective criteria that can be used to settle different interests.