Exam 9: Listening to Out-Group Members

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How do out-groups form?

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Empowering others to act allows out-group members to be more independent and responsible.

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Out-group members have a positive impact on group synergy.

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How does social identity theory explain why out-groups form?

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Why should leaders be concerned about the negative impact of out-groups?

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The presence of out-groups is a relatively rare occurrence in groups.

(True/False)
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Out-groups have a(n) impact on group synergy.

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What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

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The desire to know if we are "in" or "out" refers to our need for:

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Why are out-groups a natural occurrence in everyday life?

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Briefly discuss the impact of out-groups.

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Restatement does not include adding any of your personal thoughts into reiterating the other person's point of view.

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Out-groups should be of concern to leaders because:

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Listening to out-group members indicates that you agree with them.

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Empathy is a special kind of listening that is more demanding than just listening.

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According to the text, there are no clear strategies for dealing with out-group members.

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All of the following are methods for demonstrating empathy except ______.

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Out-groups form when people disagree with the social, political, or ethical positions of the group.

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Out-group members are disconnected and not fully engaged with the group's goals.

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By their nature, out-group members are avoiding, or in conflict with, community.

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