Exam 2: Management Learning Past to Present

Which of the following statements accurately describes the role of management history relative to contemporary management thought?

The ___ approach assumes that people are social and self-actualizing, enjoy social relationships, respond to group pressures, and search for personal fulfillment.

Frederick Taylor's four principles of scientific management focus on developing a science for every job, carefully selecting workers based on their abilities, simplifying work, introducing work standards and giving them proper incentives.

In a fresh juice manufacturing plant, the production team manufactures 2,000 bottles of juice per day while the sales team sells only 1,700 bottles per day. Since the product is perishable, the extra output incurs losses to the company. Hence, the manager intervenes and sets a common standard for both the teams. Which of the following management duties is the manager performing?

Contingency theory is consistent with Weber's concept of bureaucracy which is an ideal form of organizing.

Among the guided values of Toronto-based Four Seasons Hotels and Resorts is "We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do." This principle reflects which theorist approach to behavioural management?

Managers holding Theory Y assumptions approach their jobs believing that those who work for them generally dislike work, lack ambition, act irresponsibly, and prefer to be led rather than to lead.

Which of the following theories proposes that groups can have strong negative, as well as positive, influences on individual productivity?

Which of the following statements accurately describe quantitative management approaches?

Explain the conclusion of the Hawthorne studies.

United Parcel Service makes use of calibrated productivity standards as well as the timing of package sorting, delivery, and pickup to keep productivity at the highest level per employee. In developing worker productivity standards, UPS obviously makes use of ___.

Which of the following management theories is based on the deficit principle and the progression principle?

A manager finds out that the productivity of her workers has declined. Therefore, she creates a new social setting for the workers, where they share pleasant social relations with one another and receive special attention from the supervisor. The manager has implemented lessons from ___ to improve the productivity of her workers.

A system that actively interacts with its environment is best described as a(n)

According to the progression principle, a satisfied need does not motivate behaviour.

The foundations of the behavioural approach to management include all of the following components except

A manager employs five workers to produce a total of 36 units of a product per day. He soon realizes that the workers are able to produce only 30 units a day. He then employs an additional worker to meet the set target. Which of the following duties of management is he performing while taking the corrective action?

The ideas of visionary leadership, respect for workers, cooperation and the dangers of bureaucracy have only recently been developed and written about by modern management theorists.

Which of the following statements about the Hawthorne studies is incorrect?

Knowledge management involves making decisions based on hard facts about what really works.