Question 1

___ is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

Accepted Answer

A)  Inclusion management 
B)  Managing diversity 
C)  Workplace management 
D)  Environmental development 
E)  High involvement management 
A)  Inclusion management 
B)  Managing diversity 
C)  Workplace management 
D)  Environmental development 
E)  High involvement management B

Question 2

___ are formed among persons who work together and share similar ages, such as Millennials and Baby Boomers.

Accepted Answer

A)  Organizational sects 
B)  Generational subcultures 
C)  Ethnic subcultures 
D)  Gender subcultures 
E)  Functional subcultures 
A)  Organizational sects 
B)  Generational subcultures 
C)  Ethnic subcultures 
D)  Gender subcultures 
E)  Functional subcultures B

Question 3

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its ___.

Accepted Answer

A)  structural culture 
B)  core culture 
C)  observable culture 
D)  environmental culture 
E)  displayed culture 
A)  structural culture 
B)  core culture 
C)  observable culture 
D)  environmental culture 
E)  displayed culture C

Question 4

A manager who uses participation and involvement in order to overcome employee resistance to change will ___.

Accepted Answer

A)  use discussion, presentations, and demonstrations to educate people beforehand about the change 
B)  allow others to contribute ideas and help design and implement the change 
C)  provide encouragement and training beforehand about the change 
D)  try to covertly influence others by selectively providing information in favour of the desired change 
E)  threaten resistors with a variety of undesirable consequences 
A)  use discussion, presentations, and demonstrations to educate people beforehand about the change 
B)  allow others to contribute ideas and help design and implement the change 
C)  provide encouragement and training beforehand about the change 
D)  try to covertly influence others by selectively providing information in favour of the desired change 
E)  threaten resistors with a variety of undesirable consequences

Question 5

The "changing phase" is the first phase in Lewin's model for planned change.

Accepted Answer

A) True 
 B)False

Question 6

The implications of bottom-up change include all of the following except

Accepted Answer

A)  initiatives for change come from people throughout the organization. 
B)  bottom-up change is essential for organizational innovation. 
C)  change is made possible through empowerment, involvement, and participation. 
D)  bottom-up change facilitates the adaptation of operations and technologies to the changing work environment. 
E)  bottom-up change requires the approval and close oversight of top-level managers. 
A)  initiatives for change come from people throughout the organization. 
B)  bottom-up change is essential for organizational innovation. 
C)  change is made possible through empowerment, involvement, and participation. 
D)  bottom-up change facilitates the adaptation of operations and technologies to the changing work environment. 
E)  bottom-up change requires the approval and close oversight of top-level managers.

Question 7

The unfreezing, changing, and refreezing phases are all parts of what process?

Accepted Answer

A)  planned change process 
B)  decision-making process 
C)  conflict resolution process 
D)  organization design process 
E)  negotiation process 
A)  planned change process 
B)  decision-making process 
C)  conflict resolution process 
D)  organization design process 
E)  negotiation process

Question 8

At Ray's Café, the owner always treats the customer with respect, and if any customer complains about the quality of the coffee or cakes, the owner himself addresses the issue to the customer's satisfaction. This has ensured that Ray's Café has become a very popular coffee shop. This represents Ray's Café's ___.

Accepted Answer

A)  power culture 
B)  task culture 
C)  core culture 
D)  peripheral culture 
E)  ceremonial culture 
A)  power culture 
B)  task culture 
C)  core culture 
D)  peripheral culture 
E)  ceremonial culture

Question 9

According to R Roosevelt Thomas Jr., the way people are treated at work, with inclusion and respect, or with exclusion and disrespect is a direct reflection of

Accepted Answer

A)  value-based management. 
B)  organizational culture. 
C)  workplace spirituality. 
D)  socialization. 
E)  none of the above 
A)  value-based management. 
B)  organizational culture. 
C)  workplace spirituality. 
D)  socialization. 
E)  none of the above

Question 10

What are the three phases in Lewin's planned change process? Give examples of what change leaders can do to accomplish each phase successfully. How do the phases of Lewin's planned change process relate to the stages in the general model of organization development?

Accepted Answer

Kurt Lewin's three phases of the planned

Question 11

The observable culture and the core culture represent two levels of organizational culture.

Accepted Answer

A) True 
 B)False

Question 12

Existence of biculturalism in an organization implies fear of discrimination among organizational subcultures.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements provide useful lessons regarding how to lead transformational change?

Accepted Answer

A)  Establish a sense of urgency for change. 
B)  Create and communicate a change vision. 
C)  Celebrate short-term "wins" and recognize those who help. 
D)  Stay with it; keep the message consistent; champion the vision. 
E)  All of the above are useful lessons regarding how to lead transformational change. 
A)  Establish a sense of urgency for change. 
B)  Create and communicate a change vision. 
C)  Celebrate short-term "wins" and recognize those who help. 
D)  Stay with it; keep the message consistent; champion the vision. 
E)  All of the above are useful lessons regarding how to lead transformational change.

Question 14

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of ___.

Accepted Answer

A)  network integration 
B)  structural diversity 
C)  pluralism 
D)  nepotism 
E)  ethnocentrism 
A)  network integration 
B)  structural diversity 
C)  pluralism 
D)  nepotism 
E)  ethnocentrism

Question 15

With respect to change strategies, a(n) ___ pursues change by participation in assessing change needs, values, and goals.

Accepted Answer

A)  rational persuasion strategy 
B)  reason-based strategy 
C)  shared power strategy 
D)  force-coercion strategy 
E)  authoritarian strategy 
A)  rational persuasion strategy 
B)  reason-based strategy 
C)  shared power strategy 
D)  force-coercion strategy 
E)  authoritarian strategy

Question 16

The leaking pipeline problem gives an advantage to advancement by women and minorities in organizations.

Accepted Answer

A) True 
 B)False

Question 17

Affirmative action is a leadership approach to diversity in which the leaders commit the organization to hiring and advancing minorities and women.

Accepted Answer

A) True 
 B)False

Question 18

An effective technique for dealing with resistance to change is

Accepted Answer

A)  punishment and termination. 
B)  education and communication. 
C)  cutting of benefits and transfer. 
D)  loss of pension and a reduction in pay. 
E)  celebrate the fear. 
A)  punishment and termination. 
B)  education and communication. 
C)  cutting of benefits and transfer. 
D)  loss of pension and a reduction in pay. 
E)  celebrate the fear.

Question 19

A multicultural organization is characterized by pluralism, structural integration, informal network integration, absence of prejudice and discrimination, and minimum intergroup conflict.

Accepted Answer

A) True 
 B)False

Question 20

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Accepted Answer

A) True 
 B)False

___ is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

___ are formed among persons who work together and share similar ages, such as Millennials and Baby Boomers.

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its ___.

A manager who uses participation and involvement in order to overcome employee resistance to change will ___.

The "changing phase" is the first phase in Lewin's model for planned change.

The implications of bottom-up change include all of the following except

The unfreezing, changing, and refreezing phases are all parts of what process?

According to R Roosevelt Thomas Jr., the way people are treated at work, with inclusion and respect, or with exclusion and disrespect is a direct reflection of

What are the three phases in Lewin's planned change process? Give examples of what change leaders can do to accomplish each phase successfully. How do the phases of Lewin's planned change process relate to the stages in the general model of organization development?

The observable culture and the core culture represent two levels of organizational culture.

Existence of biculturalism in an organization implies fear of discrimination among organizational subcultures.

Which of the following statements provide useful lessons regarding how to lead transformational change?

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of ___.

With respect to change strategies, a(n) ___ pursues change by participation in assessing change needs, values, and goals.

The leaking pipeline problem gives an advantage to advancement by women and minorities in organizations.

Affirmative action is a leadership approach to diversity in which the leaders commit the organization to hiring and advancing minorities and women.

An effective technique for dealing with resistance to change is

A multicultural organization is characterized by pluralism, structural integration, informal network integration, absence of prejudice and discrimination, and minimum intergroup conflict.

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters

Exam 12: Organization Culture and Change

___ is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

___ are formed among persons who work together and share similar ages, such as Millennials and Baby Boomers.

While walking through the offices during an interview with the marketing director, John notices the way people dress, the arrangement of their offices, and how the employees treat each other when passing in the hallways. This information about the company reflects its ___.

A manager who uses participation and involvement in order to overcome employee resistance to change will ___.

The "changing phase" is the first phase in Lewin's model for planned change.

The implications of bottom-up change include all of the following except

The unfreezing, changing, and refreezing phases are all parts of what process?

According to R Roosevelt Thomas Jr., the way people are treated at work, with inclusion and respect, or with exclusion and disrespect is a direct reflection of

What are the three phases in Lewin's planned change process? Give examples of what change leaders can do to accomplish each phase successfully. How do the phases of Lewin's planned change process relate to the stages in the general model of organization development?

The observable culture and the core culture represent two levels of organizational culture.

Existence of biculturalism in an organization implies fear of discrimination among organizational subcultures.

Which of the following statements provide useful lessons regarding how to lead transformational change?

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of ___.

With respect to change strategies, a(n) ___ pursues change by participation in assessing change needs, values, and goals.

The leaking pipeline problem gives an advantage to advancement by women and minorities in organizations.

Affirmative action is a leadership approach to diversity in which the leaders commit the organization to hiring and advancing minorities and women.

An effective technique for dealing with resistance to change is

A multicultural organization is characterized by pluralism, structural integration, informal network integration, absence of prejudice and discrimination, and minimum intergroup conflict.

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Introducing Management

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Innovation, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Information and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures and Design

Strategic Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Operations and Services Management

Filters