Exam 18: Communication and Collaboration

___ is an interpersonal process of sending and receiving symbols with messages attached to them.

It is extremely difficult, if not impossible, to effectively resolve conflicts by rearranging facilities, workspaces, and workflows to reduce opportunities for conflict.

___ refers to anything that interferes with the effectiveness of communication.

The conflict management style of collaboration involves being moderately cooperative and assertive.

The best advice regarding email privacy at work is to find out the employer's policy on personal email and follow it, and not to assume that you have email privacy at work.

The type of conflict that stimulates employees to work toward greater work efforts, cooperation, and creativity is ___ conflict.

In assessing conflict management styles, ___ refers to the desire to satisfy another party's needs and concerns.

During a negotiation session Alain thought, "This doesn't seem right. If he is getting so much out of it, then surely I must be dropping something off." Which of the following common negotiation pitfalls is illustrated in this statement?

As part of the communication process, ___ refers to the use of space to convey varying intentions in terms of intimacy, openness, and status.

Sam said, "I think Julia would have done much better if she had used some basic colours for the interiors." This will be best example of which of the following?

A mixed message occurs when a person's words communicate one message while his/her actions, body language, appearance, or situational use of interpersonal space communicate something to someone else.

A manager describes how to perform a new task to a subordinate; the subordinate then repeats the instructions accurately and does the job flawlessly. The manager then follows the same procedure with several other employees, one at a time. This communication process would most likely be characterized as ___.

James, a citizen of Country A, joins a firm in Country B. He soon learns that a particular hand gesture commonly used at home is offensive to the natives of Country B. Yet, he continues to use these gestures because he does not have much regard for Country B's culture. This can be regarded as an example of ___.

As a cause of conflict, ___ involve poorly set objectives or poorly designed reward systems.

Communication barriers can be overcome, perceptual distortions can be minimized, and the communication process can be improved by engaging in active listening, providing constructive feedback, opening communication channels, and using space and technology.

When poorly done, feedback can be threatening to the recipient and cause resentment.

Conflict is a disagreement between two or more people on substantive or emotional issues.

An active listener is sensitive to non-verbal and verbal messages, and is alert for mixed messages.

Too little conflict promotes complacency.

Cross-cultural communication skills are important and useful ___.