Question 1

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Accepted Answer

A) True 
 B)False  False

Question 2

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory. How can managers use this theory to motivate employees?

Accepted Answer

Maslow proposed that within every person is a hierarchy of five needs:
1. Physiological needs: A person's needs for food, drink, shelter, sex, and other physical requirements.
2. Safety needs: A person's needs for security and protection from physical and emotional harm, as well as assurance that physical needs will continue to be met.
3. Social needs: A person's needs for affection, belongingness, acceptance, and friendship.
4. Esteem needs: A person's needs for internal esteem factors such as self-respect, autonomy, and achievement and external esteem factors such as status, recognition, and attention.
5. Self-actualization needs: A person's needs for growth, achieving one's potential, and self-fulfillment; the drive to become what one is capable of becoming.
Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next need becomes dominant. An individual moves up the needs hierarchy from one level to the next. In addition, Maslow separated the five needs into higher and lower levels. Physiological and safety needs were considered lower-order needs; social, esteem, and self-actualization needs were considered higher-order needs. Lower-order needs are predominantly satisfied externally while higher-order needs are satisfied internally.
Managers using Maslow's hierarchy to motivate employees do things to satisfy employees' needs. But the theory also says that once a need is substantially satisfied, an individual is no longer motivated to satisfy that need. Therefore, to motivate someone, you need to understand what need level that person is on in the hierarchy and focus on satisfying needs at or above that level.

Question 3

Tammy's boss has asked her to take on a project in addition to her regular work. According to expectancy theory, Tammy will consider the instrumentality and ask herself, "________."

Accepted Answer

A)  Do I really have time to take on another project? 
B)  How much time will this project take? 
C)  What's in it for me? 
D)  What are the odds that if I expend effort on the project my performance will be satisfactory to the boss? 
A)  Do I really have time to take on another project? 
B)  How much time will this project take? 
C)  What's in it for me? 
D)  What are the odds that if I expend effort on the project my performance will be satisfactory to the boss? D

Question 4

In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs.

Accepted Answer

A)  safety 
B)  self-actualization 
C)  social 
D)  psychological 
A)  safety 
B)  self-actualization 
C)  social 
D)  psychological

Question 5

Evidence suggests goal-setting theory is directly related to job satisfaction.

Accepted Answer

A) True 
 B)False

Question 6

According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

Accepted Answer

A)  autonomy, task identity, and task significance 
B)  skill variety, task identity, and task significance 
C)  autonomy, feedback, and task significance 
D)  skill variety, autonomy, and feedback 
A)  autonomy, task identity, and task significance 
B)  skill variety, task identity, and task significance 
C)  autonomy, feedback, and task significance 
D)  skill variety, autonomy, and feedback

Question 7

The goal-setting theory has most value in countries where ________.

Accepted Answer

A)  there is high uncertainty avoidance 
B)  there is high power distance 
C)  individuals are low in assertiveness 
D)  subordinates are reasonably independent 
A)  there is high uncertainty avoidance 
B)  there is high power distance 
C)  individuals are low in assertiveness 
D)  subordinates are reasonably independent

Question 8

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

Accepted Answer

A) True 
 B)False

Question 9

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Accepted Answer

A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency 
A)  expectancy 
B)  valence 
C)  instrumentality 
D)  saliency

Question 10

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Accepted Answer

A) True 
 B)False

Question 11

Which one of the following is true about motivating unique groups of workers?

Accepted Answer

A)  Higher pay is the only reward that is important to low-skilled, minimum-wage employees. 
B)  Flexible work arrangements have shown a strong link with high motivation levels. 
C)  Money and promotions are typically low on the priority list of professionals. 
D)  For most temp workers, the freedom they get from their temporary status is the main motivator. 
A)  Higher pay is the only reward that is important to low-skilled, minimum-wage employees. 
B)  Flexible work arrangements have shown a strong link with high motivation levels. 
C)  Money and promotions are typically low on the priority list of professionals. 
D)  For most temp workers, the freedom they get from their temporary status is the main motivator.

Question 12

Despite the quantity of empirical evidence in its support, managers have largely ignored Herzberg's two factor theory when designing jobs.

Accepted Answer

A) True 
 B)False

Question 13

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

Accepted Answer

A)  promising her a promotion and a raise if she reaches her targets 
B)  giving her a job that holds her personally responsible for finding solutions to problems 
C)  setting goals that are just out of her reach 
D)  giving her a managerial position that requires her to help others accomplish their goals 
A)  promising her a promotion and a raise if she reaches her targets 
B)  giving her a job that holds her personally responsible for finding solutions to problems 
C)  setting goals that are just out of her reach 
D)  giving her a managerial position that requires her to help others accomplish their goals

Question 14

As manager of a large team of engineers, you notice that your team is falling short of its goals primarily because several team members are either not motivated to put in their best or are downright dissatisfied with their jobs. You have decided to follow Herzberg's two-factor theory to motivate your employees. What steps can you take to maximize motivation?

Accepted Answer

Frederick Herzberg's two-factor theory (

Question 15

Studies tell us that younger men place more importance on having ________ in their jobs, while younger women seek ________.

Accepted Answer

A)  structure; interpersonal relationships 
B)  independence; highly structured work opportunities 
C)  autonomy; convenience and flexibility 
D)  flexibility; learning opportunities 
A)  structure; interpersonal relationships 
B)  independence; highly structured work opportunities 
C)  autonomy; convenience and flexibility 
D)  flexibility; learning opportunities

Question 16

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Accepted Answer

A)  safety needs 
B)  self-actualization needs 
C)  esteem needs 
D)  social needs 
A)  safety needs 
B)  self-actualization needs 
C)  esteem needs 
D)  social needs

Question 17

Which one of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

Accepted Answer

A)  social 
B)  esteem 
C)  safety 
D)  self-actualization 
A)  social 
B)  esteem 
C)  safety 
D)  self-actualization

Question 18

The ________ of work design says that employees are taking the initiative to change how their work is performed.

Accepted Answer

A)  social model 
B)  proactive perspective 
C)  job characteristics model 
D)  relational perspective 
A)  social model 
B)  proactive perspective 
C)  job characteristics model 
D)  relational perspective

Question 19

The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments. Company policies are not equally enforced and the favorites are not disciplined for safety violations. These employees are complaining about ________.

Accepted Answer

A)  Theory X management 
B)  hygiene factors 
C)  intrinsic factors 
D)  equity theory 
A)  Theory X management 
B)  hygiene factors 
C)  intrinsic factors 
D)  equity theory

Question 20

________ refers to the degree of control employees have over their work.

Accepted Answer

A)  Task identity 
B)  Task significance 
C)  Job scope 
D)  Job depth 
A)  Task identity 
B)  Task significance 
C)  Job scope 
D)  Job depth

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory. How can managers use this theory to motivate employees?

Tammy's boss has asked her to take on a project in addition to her regular work. According to expectancy theory, Tammy will consider the instrumentality and ask herself, "________."

In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs.

Evidence suggests goal-setting theory is directly related to job satisfaction.

According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

The goal-setting theory has most value in countries where ________.

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Which one of the following is true about motivating unique groups of workers?

Despite the quantity of empirical evidence in its support, managers have largely ignored Herzberg's two factor theory when designing jobs.

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

Studies tell us that younger men place more importance on having in their jobs, while younger women seek .

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Which one of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

The ________ of work design says that employees are taking the initiative to change how their work is performed.

The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments. Company policies are not equally enforced and the favorites are not disciplined for safety violations. These employees are complaining about ________.

________ refers to the degree of control employees have over their work.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 16: Motivating Employees

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Write a short essay on Maslow's hierarchy of needs by first describing the needs and then discussing how these needs are interrelated according to the theory. How can managers use this theory to motivate employees?

Tammy's boss has asked her to take on a project in addition to her regular work. According to expectancy theory, Tammy will consider the instrumentality and ask herself, "________."

In the context of Maslow's hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees' ________ needs.

Evidence suggests goal-setting theory is directly related to job satisfaction.

According to the JCM, which three job characteristics are crucial to an employee experiencing meaningfulness of his or her work?

The goal-setting theory has most value in countries where ________.

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

In the expectancy theory, ________ is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Which one of the following is true about motivating unique groups of workers?

Despite the quantity of empirical evidence in its support, managers have largely ignored Herzberg's two factor theory when designing jobs.

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. According to McClelland's three-needs theory, which one of the following measures would most help you motivate Melanie to do her best?

Studies tell us that younger men place more importance on having ________ in their jobs, while younger women seek ________.

Which one of the following needs is the highest in Maslow's hierarchy of needs theory?

Which one of the following needs is a lower-order need in Maslow's hierarchy of needs theory?

The ________ of work design says that employees are taking the initiative to change how their work is performed.

The employees at KLM Company are complaining that the supervisors tend to pick favorites within their departments. Company policies are not equally enforced and the favorites are not disciplined for safety violations. These employees are complaining about ________.

________ refers to the degree of control employees have over their work.

Managers and You in the Workplace

Making Decisions

Managing the External Environment and the Organizations Culture

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Entrepreneurial Ventures

Designing Organizational Structure

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Being an Effective Leader

Monitoring and Controlling

Filters

Studies tell us that younger men place more importance on having in their jobs, while younger women seek .